Overview

Overview

What is a Specialty Medication?

A specialty medication is one prescribed for a patient with a complex or chronic medical condition, typically requiring additional patient education and support, and often associated with high monthly cost. Specialty medications are not readily stocked in retail or local pharmacies.

Cleveland Clinic Specialty Pharmacy Philosophy

Cleveland Clinic Specialty Pharmacy (CCSP) plays a key role in the health care delivery system. CCSP maintains a deep commitment to service and clinical excellence. Key themes that underlie our quality management program include:

  • Clinical Integrity. We hold ourselves to high standards of clinical integrity in everything we do. Our clinical programs are consistent, defensible and non-biased. The CCSP demonstrates safe, ethical and compliant practice of pharmacy.
  • Evidence-Based. An evidence-based approach is the conscientious, explicit and judicious use of current best evidence in making decisions. Our evidence-based approach includes: how we apply forward-looking research to improve pharmacy services, evaluate the effectiveness of our programs, measure and evaluate performance and drive quality improvement.
  • Voice of the Customer. A critical element to a high level of clinical and service quality is ensuring we collect and understand the practice-specific needs through the voice of the customer. Our primary customers are patients and their caregivers, prescribers/physicians, and health plans.

Specialty Medications

Specialty Medications

Cleveland Clinic Specialty Pharmacy (CCSP) is designed for patients who have conditions, including:

Autoimmune – Inflammatory Diseases (including Dermatology, Gastroenterology and Rheumatology)

Cancer (Self-Injectable or Oral Oncology / Hematology)

Cardiovascular

General

Hepatology and HIV

Hypercholesterolemia

Neurology (including Multiple Sclerosis)

Osteoporosis

Why Choose Us

Why Choose Us

  • Cleveland Clinic is here to be your pharmacy for life. Our specialty pharmacy team consists of pharmacists, pharmacy technicians and nurses that are dedicated to help prepare you to start and to support continuation on these high cost, chronic specialty medications.
  • Industry Leader. Cleveland Clinic Specialty Pharmacy is one of the largest integrated specialty pharmacies in the country.
  • Coordinated Care
  • High Satisfaction.
  • Accredited and Trusted. Cleveland Clinic Specialty Pharmacy is URAC accredited.
Contact Us

Contact Us

Specialty Pharmacy serves Cleveland Clinic patients and employees throughout six states: Florida, Indiana, Nevada, New York, Ohio, and Pennsylvania.

Medications must be prescribed by a Cleveland Clinic provider and sent electronically to Cleveland Clinic Specialty. Call 216.448.7732 or toll-free 844.216.7732 for additional information.

Hours

Monday – Friday: 7 a.m. – 6 p.m.
Saturday – Sunday: Closed
Closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day
24/7 Clinical Support On-Call Service

External Specialty Pharmacy - White Bagging

External Specialty Pharmacy - White Bagging

Frequently Asked Questions

Your insurance is requiring that you obtain your or your family member’s medication through an external specialty pharmacy (e.g. “white bagging”) instead of medication being dispensed from hospital supply. Your insurance plan is partnered with an external specialty pharmacy that requires your medication to be shipped directly to Cleveland Clinic for your upcoming infusion or injection.

Process:

  1. Prior Authorization request for Infusion or Injection submitted to insurance plan.
    • Insurance plan approved medication via Pharmacy Benefit (e.g. “White Bagging”).
  2. Prescription is sent to your insurance company’s required specialty pharmacy by your healthcare provider.
  3. It may take up to seven business days for the specialty pharmacy to process the prescription as well as your insurance information.
  4. Your insurance company’s required specialty pharmacy will reach out to you to review first time patient information, any applicable copay, and answer any questions prior to dispensing the medication to Cleveland Clinic.
  5. Your insurance company’s required specialty pharmacy will ask for the address to ship the medication. The specific address for your treatment site should be used to ensure that the medication is delivered to the correct address. Addresses for treatment sites can be found at the bottom of this page.
  6. Your insurance company’s required specialty pharmacy will require an “okay to ship” from the patient or family member before they will ship the medication to Cleveland Clinic on your behalf.
    • Please be aware that you will receive a call from a toll free number to get this “okay to ship” to Cleveland Clinic. This is a required step to ensure your treatment occurs in a timely manner.
    • Cleveland Clinic employees cannot give this “okay to ship” on your behalf.
    • Some specialty pharmacies will allow a lifetime consent for “okay to ship”.
      • You can ask your insurance company’s required specialty pharmacy if they provide a lifetime consent for an “okay to ship”.
      • If not, please expect a call from your insurance company’s required specialty pharmacy before each future medication is shipped to review prescription and/or copay information.
    • Failure to complete the above “okay to ship” confirmation will result in your medication being delayed and/or needing to be rescheduled.
  7. When scheduling the shipment of the medication to Cleveland Clinic, our goal is to schedule the medication to arrive at least one week prior to your appointment.
  8. For further questions, please contact your healthcare provider.

Provider Reference for Infusion Suite Addresses:

Site Information

Address

Avon

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
33100 Cleveland Clinic Blvd
AVQ3-435
Avon, Ohio 44012

Beachwood

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
26900 Cedar Road
Suite 330S
Beachwood, Ohio 44123

Independence

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
5001 Rockside Road
IN6-151
Independence, Ohio 44312

Lorain

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
5700 Cooper Foster Park Rd
LR2 – 331
Lorain, Ohio 44054

Main Campus

ATTN: Patient Specific Coordinator
Cleveland Clinic Foundation
MMSB-002
9500 Euclid Ave
Cleveland, OH 44195

Mansfield

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
1125 Aspira Court
Mansfield, Ohio 44906

Medina

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
970 East Washington St.
Suite 6B
Medina, Ohio 44257

Sandusky

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
417 Quarry Lakes Dr.
Sandusky Ohio 44870

Strongsville

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
16761 South Park Center
Strongsville, Ohio 44136

Twinsburg

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
8701 Darrow Road
Suite TW4-3
Twinsburg, Ohio 44088

Willoughby Hills

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
2550 SOM Center Road
Suite 240
Willoughby Hills, Ohio 44095

Wooster

ATTN: Lead Pharmacist at FHC Oncology Infusion Suite
721 E Milltown Road
Suite WR1-216
Wooster, Ohio 44691