Health Information Features

Health Information Features

If you are experiencing an urgent health-related problem, do not attempt to use MyChart to communicate with your Cleveland Clinic healthcare team. Please call 9-1-1 or your doctor's office immediately.

What types of information can I see in MyChart?

Test Results

View details of any recent medical tests including laboratory, radiology, pathology, and procedure results. Most test results are automatically released into MyChart, with the exception of certain sensitive tests.

View Physician Progress Notes

Outpatient progress notes are available for review in the "Past Appointments" section of MyChart. Simply click on a past appointment to review the progress notes written by your Cleveland Clinic provider for the visit.

Medications

You can view a list of your current medications, request prescription renewals and learn more about your medications by clicking on "About This Medication."

Preventive Care Information

View a list of procedures or immunizations recommended for you based on age, gender and medical history. Due dates are included to help you decide when to request tests or procedures.

Upcoming & Past Appointments

View the details of your upcoming appointments or click on a past appointment to view the after visit summary for that appointment. Outpatient progress notes are available for review as a part of the visit details in the "Past Appointments" section of MyChart.

You may also view details from your hospital stays under "Hospital Admissions."

Immunizations

View a list of immunizations recommended for you based on age, gender and medical history. Due dates are included to help you decide when to request an immunization.

Current Health Issues

Current Health Issues contains the documented health conditions and diagnoses for which you are actively being treated.

Health Trends

View reports and graphical summaries of your last fifteen documented vital signs (weight, blood pressure, pulse).

Access Your Child's or Dependent's Medical Records

MyChart users can also add their loved ones to their personal MyChart account, which allows you to view the medical records of your children or an adult that you care for. When clicking on a particular name, you will access that patient's MyChart account.

For more information on adding loved ones to your account, click the "For Loved Ones" tab.

Manage Your Health Information From Multiple Organizations

Using a single username and password, MyChartCentral allows easy access to all of your individual, active MyChart accounts from other healthcare organizations and your Lucy personal health record tool.

Download and Transmit Your Health Summary

The "Download Your Health Summary" feature enables you to download PDF copies of your after-visit summary and past medical history to share with other providers or use for your own personal benefit.

Provide Information Access to Referring Doctors

MyChart users can authorize a non-Cleveland Clinic doctor to access their medical information by selecting "DrConnect Authorization" in MyChart under "Manage My Health Info".

If you approve release of your medical records to your doctor, he or she will need to be registered through DrConnect for access. We will verify that your doctor is registered or contact him or her to sign up.

Healthcare Management Features

Healthcare Management Features

If you are experiencing an urgent health-related problem, do not attempt to use MyChart to communicate with your Cleveland Clinic healthcare team. Please call 9-1-1 or your doctor's office immediately.

How can I manage my healthcare with MyChart?

Complete an eVisit for Minor Health Issues

eVisits are a convenient, secure way to access Cleveland Clinic providers for five common, minor ailments:

  • back pain
  • cough
  • urinary tract infection
  • sinus infection
  • vaginal yeast infection

Complete a questionnaire regarding your symptom history and a provider will respond with a diagnosis and treatment instructions within one business day. If medication is prescribed, the prescription order will be sent directly to your preferred pharmacy.

Message Your Providers

The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to your established provider’s office and receive a response from the healthcare team within three business days. An established provider is one you have seen within the last fifteen months.

Schedule and Request Appointments

MyChart enables you to view your established provider’s open schedule and book an appointment online in real-time. This feature is available in internal medicine, family medicine, geriatrics, or pediatrics at any of our family health center locations, and internal medicine at main campus.

MyChart also enables you to request appointments for your established providers in any department.

Request Medication Renewals

You can view a list of your current medications, request prescription renewals and learn more about your medications by clicking on "About This Medication."

Request Preventive Care Procedures

View a list of procedures or immunizations recommended for you based on age, gender and medical history. Due dates are included to help you decide when to request tests or procedures.

You may request a preventive care procedure if the procedure is listed as due soon (due within a month) or overdue.

For Loved Ones

For Loved Ones

MyChart users can also add their loved ones to their personal MyChart account, which allows:

  • Parents or court-appointed guardians of minor children (age 17 years and younger) to manage their healthcare online
  • Court-appointed guardians of dependent adults to manage their healthcare online
  • Family members or caregivers of adults who provide legal authorization to manage their healthcare online

You do not have to be a current Cleveland Clinic patient or MyChart user in order to access your loved ones’ information. Below are instructions for requesting access to manage your loved ones’ healthcare through MyChart.

Select the option that best describes your current situation:

I am the parent or court-appointed guardian of a minor patient

Follow these steps:

  1. Print Forms A & B.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart • Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

Option 2: Ask your pediatrician for MyChart access for your child at your next appointment. If the dependent is not your child, you cannot register at your pediatrician’s office.

I am the court-appointed guardian of an adult patient

Follow these steps:

  1. Print Forms A & D.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart • Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

I am a caregiver for an adult patient who is authorizing me to access their MyChart Account

Follow these steps:

  1. Print Forms A & C.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart · Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

FAQs

FAQs

What is Cleveland Clinic MyChart?

MyChart is a secure, online health management tool that connects Cleveland Clinic patients to portions of their electronic medical record, 24/7, allowing you to:

  • Receive test results, including labs, radiology, procedures, and pathology
  • Complete eVisits for minor health issues
  • Schedule, request, and cancel appointments
  • Securely message your provider’s office
  • View ambulatory progress notes
  • View current health issues
  • Renew prescriptions
  • Review past appointment information
  • Track immunizations

Do I need any special computer equipment to use MyChart?

No. All you need is access to a computer, an email account, and an Internet connection.

Does every Cleveland Clinic patient automatically have MyChart?

No. Though we strongly encourage you to sign up for MyChart so that you may benefit from its many convenient uses, a MyChart account will only be established once you complete the online activation steps. We respect your personal preference regarding communication with your Cleveland Clinic provider, and we do not require anyone to become a member of the MyChart community.

How can I establish myself as a Cleveland Clinic patient and begin using my own personal MyChart account?

If you are not presently a Cleveland Clinic patient but would like to establish yourself with a Cleveland Clinic provider, please call the appointment center at 1.866.320.4573. An appointment specialist will assist you in identifying a provider at a Cleveland Clinic location near your home. You may also request an appointment online.

You may activate your personal MyChart account the first time you visit your new provider's office.

Is there a monthly charge for the MyChart Mobile App?

There is no charge. MyChart and the MyChart Mobile App are offered complimentary to Cleveland Clinic patients.

How do I sign up for MyChart?

There are two convenient ways to establish your personal MyChart account:

  • The next time you visit your Cleveland Clinic provider, ask your patient service representative at the front desk to generate a one time-use Activation Code for your personal MyChart account.
  • Click the “Sign Up For MyChart” button above, and complete the online MyChart sign-up form by entering the requested information. (Please note that the information you provide is confidential and it will be processed through our secure website). Your information will be verified; then a special, one-time-use MyChart Activation Code will be sent to you via e-mail. Once you receive your one-time-use Activation Code, please use it to activate your MyChart Account.

How can I get my Medical Record Number?

Your Cleveland Clinic Medical Record Number can be found on an appointment reminder or an after visit summary.

Can I activate MyChart for a loved one?

Yes you can. MyChart users that are parents or legal guardians of minor children (age 17 years and younger) can add their loved ones to their personal MyChart account to access portions of their child's medical records.

MyChart can also be used by caregivers with court-appointed guardianship of dependent adults to access portions of the medical record of their loved ones.

In addition, adults can provide legal authorization that will enable their family members or caregivers to manage their healthcare online through MyChart.

You will have the same convenient, 24-hour online access to medical information and health management services for your dependent loved one as you enjoy with your own MyChart account.

For more information about adding your loved ones to your personal MyChart account, select the “For Loved Ones” tab above. If you already have a MyChart account and are the parent of a minor child, you may ask the front desk support personnel at your pediatrician’s office for MyChart access for your child at your next appointment.

When I can see my recent test results?

Most test results are automatically released to MyChart. It may take several days or even weeks for certain tests to be completed and reported. If you feel that your test results should be available but you don't see them in MyChart, it is best to call the office of the provider who ordered the test(s).

Can I message my Cleveland Clinic provider through MyChart?

The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to your established provider’s office and receive a response from the healthcare team within three business days. An established provider is one you have seen within the last fifteen months.

Will my Cleveland Clinic provider contact me through MyChart?

When your provider releases test results, a message may be included with your results to help you better understand the significance of the information you receive. Your provider may also send you secure messages through your MyChart account.

MyChart will never send personal health information via email; however, you will receive an email notification to alert you when there is new information to be viewed in your secure MyChart account.

Where can I learn more about Cleveland Clinic MyChart’s security, guidelines for use, and terms and conditions?

Review Cleveland Clinic MyChart’s Terms and Conditions.