Cleveland Clinic (https://my.clevelandclinic.org/) and its affiliated entities comply with applicable laws and do not discriminate on the basis of race, color, culture, ethnicity, national origin (including limited English proficiency and primary language), age, disability, religion, socioeconomic status, sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), or manner of payment. Cleveland Clinic and its affiliated entities do not exclude people or treat them differently in any health programs and/or activities operated by Cleveland Clinic and its affiliated entities because of race, color, culture, ethnicity, national origin (including limited English proficiency and primary language), age, disability, religion, socioeconomic status, sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), or manner of payment.
Cleveland Clinic and its affiliated entities provide, free of charge, reasonable modifications for individuals with disabilities, and appropriate auxiliary aides and services and language assistance to enable individuals to have an equal opportunity to access the health programs and/or activities operated by Cleveland Clinic and its affiliated entities. Such modifications, auxiliary aides and services and language assistance may include:
- Qualified interpreters (including ASL interpreter services).
- Information in other formats (i.e., audio, accessible electronic formats, other formats).
- Information written in other languages.
If you need interpreter or other communication related services, please contact Cleveland Clinic Global Patient Services Dispatch at 1-833-858-1813 or 216-445-7044. If you require other reasonable modifications due to a disability, please contact Cleveland Clinic’s Section 1557 Coordinator at:
Cleveland Clinic Ombudsman Department
Attn: Section 1557 Coordinator
9500 Euclid Avenue, A-50
Cleveland, Ohio 44195
Telephone: 1-800-223-2273
Fax: (216) 445-6086
Email: 1557Coordinator@ccf.org
Webpage: https://my.clevelandclinic.org/departments/patientexperience/depts/office-patient-experience/ombudsman
You cannot be denied medical treatment, provided different medical treatment or required to accept medical treatment on the basis of a disability. Cleveland Clinic and its affiliates shall reasonably accommodate service animals, approved mobility devices, and provide other reasonable accommodations to allow you to access Cleveland Clinic health programs and/or activities. You cannot be retaliated against for exercising these rights.
If you believe that Cleveland Clinic or one of its affiliated entities has failed to provide appropriate modifications, auxiliary aides and services and language assistance services or discriminated in another way on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), you can file a grievance with Cleveland Clinic’s Section 1557 Coordinator in the Ombudsman Department, using the contact information above. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Cleveland Clinic Ombudsman Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services via any of the following:
- Email: OCRComplaint@hhs.gov
- Phone: Toll-free at 1-800-368-1019, TDD: 1-800-537-7697
- OCR Complaint Portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf
- USPS at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
Attention:
Language assistance services, free of charge, are available to you. Call 1-833- 858-1813.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833- 858-1813.
French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-833- 858-1813.
Chinese Languages (Mandarin & Cantonese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-833- 858-1813.
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-833- 858-1813.
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-833- 858-1813.
French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-833- 858-1813.
Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-833- 858-1813.
Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-1813-858-833
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-833- 858-1813.
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-833- 858-1813.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-833- 858-1813번으로 전화해 주십시오.
Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-833- 858-1813.
Pennsylvania Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-833- 858-1813.
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-833- 858-1813.
Thai: เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-833- 858-1813.
