Ambulatory-Pharmacies

Ambulatory-Pharmacies

Patients with prescriptions from Cleveland Clinic doctors may utilize our pharmacies by calling or stopping by one of our 14 ambulatory locations. The Pharmacy phone numbers are listed below, or find Pharmacy locations.

How to Reach Our Pharmacies

Call 216.445.MEDS (6337) to be connected to any of the following Cleveland Clinic Pharmacies:

  • Euclid Avenue Pharmacy (Parking #1) – 216.636.0760
  • Crile Pharmacy (A Building) – 216.636.0761
  • Surgical Pharmacy (P Building) – 216.636.0762
  • Children's Outpatient Center Pharmacy (R building) – 216.444.9525

Other Cleveland Clinic Family Pharmacies:

  • Willoughby Hills Family Pharmacy – 440.516.8620
  • Beachwood Family Health Center Pharmacy – 216.839.3270
  • Marymount Family Pharmacy – 216.587.8822
  • Fairview Family Pharmacy – 216.476.7119
  • North Coast Cancer Care Pharmacy – 419.609.2845
  • Richard E. Jacobs Family Health Center Pharmacy – 440.695.4100
  • Stephanie Tubbs Jones Health Center Pharmacy – 216.767.4200
  • Strongsville Family Health Center Pharmacy – 440.878.3125
  • Twinsburg Ambulatory Pharmacy – 330.888.4200
  • Willoughby Hills Family Pharmacy – 440.516.8620
  • Weston (FL) Pharmacy – 954.659.6337
Anticoagulation Pharmacist Services

Anticoagulation Pharmacist Services

Anticoagulation Pharmacists are trained to help people manage warfarin (Coumadin) and at times other anticoagulation medications if needed, such as enoxaparin (Lovenox). They will work closely with you, your doctor and your healthcare team to measure the level of your blood-thinning medication and adjust your medication if needed. After visits for at least 3 months, they will help to determine if a home meter might be appropriate for you to measure the level of your blood-thinning medication. They will also be able to help coordinate plans when needing to stop warfarin for a procedure. If you would like to meet with a pharmacist, be sure to ask your doctor to make a referral.

What to expect during an appointment:

During an appointment, the pharmacist will:

  • Have you watch a short video for education on warfarin, if you haven’t done so prior.
  • Address your questions about warfarin (including when to take warfarin, possible side effects, and why this medicine was prescribed).
  • Review your INR test result and discuss any medication or diet changes.
  • Adjust your medication and order additional tests, if necessary, to ensure your medication regimen is safe and effective for you.

What to bring to your appointment:

  • A list of your current medications, including over the counter medicines, vitamins, supplements and herbal remedies.
  • A list of your allergies and any medications that have caused you to have a bad reaction.

Where we are located:

Our services are available to all patients receiving primary care from Cleveland Clinic across northeast Ohio. If you prefer to see your pharmacist in person, we are located in the following primary care offices:

Primary Care Pharmacist Services

Primary Care Pharmacist Services

Primary Care Pharmacists are trained to help people manage chronic conditions such as high blood pressure, diabetes, and high cholesterol. They will work closely with you, your doctor and your healthcare team to adjust your medications and develop a lifestyle plan to meet your treatment targets. You can meet with your pharmacist in person, by phone, or virtually. If you would like to meet with a pharmacist, be sure to ask your doctor to make a referral.

What to expect during an appointment

During an appointment, the pharmacist will:

  • Address your questions about medications (including when to take medications, possible side effects, and why medicine was prescribed).
  • Review home test results, such as blood pressure or blood sugar readings.
  • Make sure home monitoring devices are working properly and review how to use them.
  • Help you create a list of your medications and keep it up to date.
  • Discuss ways to enhance your health through lifestyle changes and medications.
  • Adjust your medications and order additional tests, if necessary, to ensure your medication regimen is safe and effective for you.

What to bring to your appointment

  • All current medication bottles and packages, including over the counter medicines, vitamins, supplements and herbal remedies - bring your pillbox, if you have one.
  • A list of your allergies and any medications that have caused you to have a bad reaction.
  • Home monitoring devices, such as blood pressure monitors or blood sugar meters and the results of these tests.

Where we are located

Our services are available to all patients receiving primary care from Cleveland Clinic across Northeast Ohio. If you prefer to see your pharmacist in person, we are located in the following primary care offices:

Pharmaceutical Patient Assistance Programs

Pharmaceutical Patient Assistance Programs

Pharmaceutical companies, working with healthcare providers and community groups, have initiated "pharmaceutical patient assistance programs" that can help people with limited income get the prescription medications they need. These programs are intended for patients who are uninsured. In most cases, medications can be obtained for no cost or at a discount.

In order to qualify, you must complete an application, and have your doctor complete and verify your prescriptions. Upon receipt of your completed application, the pharmaceutical company will evaluate your application request and notify you if you have been approved to participate.

If you are a Cleveland Clinic patient and would like to find out if there is a program for your prescription medications:

If there are programs to assist you, applications will be mailed to you in two-three business days.

Prescription medications can be expensive, but help is available.

PPAP Applications

Cleveland Clinic Pharmacies are concerned about patients who are unable to afford their medications. Please review the list below of commonly prescribed medications and the contact phone number for program information. If you don’t see your medication listed please visit www.needymeds.com or www.pparx.com to search for an assistance program.

Drug Manufacturer Program Name Contact #
Advair (fluticasone/salmeterol) GlaxoSmithKline Bridges to Access 1.866.728.4368
Allegra (fexofenadine) Sanofi-Aventis Sanofi-Aventis Patient Assistance Program 1.800.221.4025
Cipro (ciproflaxin) Schering Plough SP Cares 1.800.656.9485
Coreg (carvedilol) GlaxoSmithKline Bridges to Access 1.866.728.4368
Coumadin (warfarin) Bristol Myers Squibb Bristol Myers Squibb Patient Assistance Foundation 1.800.736.1611
Diovan (valsartan) Novartis Novartis Patient Assistance Program 1.800.277.2254
Duragesic CII Patch (Fentanyl Patch) Johnson&Johnson Patient Assistance Program 1.800.652.6227
Enbrel (etanercept) Amgen&Wyeth Encourage Foundation 1.800.282.7752
Glucotrol (glipizide) Pfizer Connection to Care 1.800.707.8990
Lantus (insulin glargine) Sanofi-Aventis Sanofi-Aventis Patient Assistance Program 1.800.221.4025
Lipitor (atorvastatin) Pfizer Connection to Care 1.800.707.8990
Neurontin (gabapentin) Pfizer Connection to Care 1.800.707.8990
Nexavar (sorafenib) Bayer Health Care Nexavar REACH program 1.877.322.4448
Nexium (esomeprazole) AstraZeneca AZ&Me 1.800.424.3727
Norvasc (amlodipine) Pfizer Connection to Care 1.800.707.8990
Noxafil (posaconazole) Schering Plough Commitment to Care for Oncology 1.800.521.7157
Plavix (clopidogrel) Bristol Myers Squibb Patient Assistance Foundation 1.800.736.1611
Singular (montelukast) Merck Patient Assistance Program 1.800.727.5400
Temodar (temozolomide) Schering Plough Commitment to Care 1.800.521.7157
Thalomid (thalidomide) Celgene Celgene Patient Support Services 1.888.423.5436
Toprol XL (metoprolol) Astra Zeneca AZ&Me 1.800.424.3727
Ultram (tramadol) Johnson&Johnson Patient Assistance Program 1.800.652.6227
Zithromycin (azithromycin) Pfizer Connection to Care 1.800.707.8990
Zovirax (acyclovir) GlaxoSmithKline Bridges to Access 1.866.728.4368
Zyvox (linezolid) Pfizer Pfizer RSVP (pt must call for prescreening,
pt can have insurance)
1.888.327.7787

* Please note - Glaxo Smith Kline – Bridges to Access patients must have an advocate (doctor, nurse, social worker or office personnel) for this program. Advocate must call for patient to begin application process at 1.866.728.4368.

If you don’t find your medication listed here please log on to one of these frequently used patient assistance sites: needymeds.org, rxassist.org or pparx.org.

Four Tips on how to save money on medications

  1. Talk to your physician or nurse. Inform your healthcare provider that you need assistance with obtaining your medications. If the cost of your medications will prevent you from filling your prescription, then this is important information to discuss with your provider. Your healthcare provider may be able to prescribe a cheaper alternative and/or refer you to someone who can assist you with obtaining your medications.
  2. Check to see if your medication has a generic alternative. Most medications have a generic alternative that may be cheaper than the brand.  Please ask your healthcare provider or pharmacist about a generic alternative.
  3. Study your medical benefits carefully. Know what is covered and if there are any coverage limits under your insurance plan. Contact your insurance benefits administrator to discuss your prescription benefits coverage.
  4. Look for Patient Assistance Programs. Visit websites like pparx.org and needymeds.com to determine if there is a medication assistance program for your medications. Each program has different eligibility requirements; however most programs are generally for the uninsured.

If you have questions regarding patient assistance contact Cleveland Clinic Pharmacies’ RxHelp Hotline at 216.445.0074 or 800.223.2273, ext.5-0074, or send us an email at RxHelp@ccf.org. These resources are staffed during normal business hours Monday through Friday. Feel free to leave a message and someone will contact you.

What are patient assistance programs?

Patient assistance programs (PAPs) are programs that are provided by pharmaceutical companies that offer free or low cost drugs to people who are unable to afford their medications.  All of the major pharmaceutical companies have patient assistance programs, although every company has different eligibility and application requirements.

How do patient assistance programs work?

An individual gets an application for the drug company program that has the medicine the patient needs. Information on medication available through patient assistance programs and the company programs offering these drugs may be found on websites such as Needymeds.org or Medicine Assistance Tool.

After the form is filled out and submitted to the company, the drug company will decide whether the patient is eligible to receive the medication for free. If the patient is eligible, the medication may be sent to the patient's home, the physician's office or a local pharmacy depending on the program. Some, but not all, companies send letters letting patients and/or physicians know whether the patient has been approved for their patient assistance program.

Who can apply for assistance?

Prescription assistance programs, which provide discounted and sometimes free prescription medicines, are intended for people who lack coverage and whose incomes typically are at or below 100% - 300% of the Federal Poverty Guidelines (each pharmaceutical patient assistance program has different eligibility guidelines).

I have Medicare Part D. Do I qualify for these programs?

This will vary depending on the particular patient assistance program that carries your medication and that company's policy. In general, companies do not allow Part D enrollees who are eligible to receive the full low income subsidy (LIS or extra help) to apply for their programs. If you have Part D, it is a good idea to get a letter from Social Security indicating that you are not eligible for the low income subsidy.

What if I have insurance, but still need help getting my medications?

Most pharmaceutical patient assistance programs have guidelines that require a patient to be uninsured to be eligible for assistance. Some programs will accept the application of an insured patient and determine approval on a case by case basis. Patients who are insured and need co-pay assistance can contact either one of these three agencies (all programs only offer assistance with co-pays for specific diseases; please contact them to determine if you qualify for assistance):

Healthwell Foundation
Toll-free: 800.675.8416
Website: www.healthwellfoundation.org

Patient Access Network Foundation
Toll-free: 866.316.7263
Website: www.panfoundation.org

Patient Advocate Foundation (Copay Relief Program)
Toll-free: 866.512.3861
Website: www.copays.org