Overview
Cleveland Clinic's policy is to provide Emergency Care and Medically Necessary Care on a non-profit basis to patients without regard to race, creed, or ability to pay. Patients who do not have the means to pay for services provided at CCHS facilities may request financial assistance, which will be awarded subject to the terms and conditions set forth below. The eligibility criteria for financial assistance pursuant to the following policies are intended to ensure that CCHS will have the financial resources to provide care to patients who are in the greatest financial need.
The policies listed here are only applicable to their intended location and do not apply to all CCHS facilities.
Right to receive a good faith estimate
If you do not have health insurance or are not using it, under the law you have the right to receive a good faith estimate for the cost of your scheduled services. You can request a good faith estimate at any time. To request one, contact a Patient Financial Advocate or create your own estimate.
How can I get help understanding if I'm eligible for Medicaid?
From medical bills to health insurance, we're committed to helping you get the help you need to pay for your care. That's why Cleveland Clinic partners with Centauri Health Solutions, ElevatePFS and Firstsource. If a vendor representative contacts you, please reply. Per Cleveland Clinic’s Financial Assistance policy, to be considered for financial assistance at our facilities, you are required to cooperate with our Medicaid screening process. When one of these vendors attempts contact, you are required to respond to calls, letters, or text messages promptly. Cooperation and completion of the screening is mandatory. If you do not fully cooperate you will receive a bill from Cleveland Clinic for the services provided.
Their staff can help you find out if you qualify for help. Then, they'll walk you through enrolling in government or other benefit programs. These offer:
- Help paying for medical expenses.
- Help with your bills while you're on disability.
- Resources for transportation, food and housing in your community.
You'll get this help free of charge. Centauri Health Solutions, Elevate PFS, and Firstsource are not collection agencies or a bill collectors.
Want to find out if you can get help? Contact the applicable vendor below:
If you live in OH or FL and your last name begins with A-L: Centauri Health Solutions @ 1.888.860.3537
If you live in OH and your last name begins with M-Z: ElevatePFS @ 1.216.238.9565
If you live in FL and your last name begins with M-Z: Firstsource @ 1.800.431.0004
