Emergency Services at Akron General
Emergencies are never planned. When they do happen, patients have relied on Cleveland Clinic Akron General to care for their families for more than 100 years.
With five convenient locations including our main hospital in Akron, as well as Bath, Green, Lodi and Stow; Akron General emergency services are available right around the corner 24 hours a day, 365 days a year.
Visiting the Emergency Room at Akron General Hospital
Cleveland Clinic Akron General's emergency department opened a $49.3 million state-of-the-art building in 2018 that more than triples the size of its previous emergency department to help enhance patient experience.
The facility is a Level 1 trauma center designed to expedite the process from admittance through discharge and includes:
- Sixty total treatment rooms
- Two trauma rooms that double the size of trauma care capacity
- Two resuscitation rooms
- Six rooms for minor injuries and illnesses
- Five behavioral health rooms
- A rooftop helipad
- An imaging department, including a CT scanner and two radiographic rooms
- A designated area for PATH (Providing Access to Healing) which serves patients seeking treatment from Akron General’s Sexual Assault Nurse Examiner program
- A designated area for quarantining and treating highly contagious patients
The facility is located on the first floor of a 67,000-square-foot space that also houses administrative offices along with a 19-bed observation unit that will be used for treatment and evaluation while determining whether a patient needs to be admitted to the hospital, both of which are located on the second floor. It is connected to the surgery center at the main hospital by a second-floor bridge for quick access.
Our Emergency Room Staff
All of our locations are staffed by board-certified emergency physicians and certified emergency nurses. Additionally, our main Emergency Department in downtown Akron includes board-certified trauma physicians, as well other specialists.
Emergency Room Locations
Cleveland Clinic Akron General offers five convenient Emergency Department locations. If you are experiencing a life-threatening injury or event, please call 9-1-1 immediately. Do not attempt to drive yourself to the hospital. Emergency responders can begin life-saving treatment on the way to the hospital.
Our Emergency Room Locations
Our Level 1 Trauma Center
A Level I Trauma Center, as designated by the American College of Surgeons (ACS), Akron General’s main Emergency Department in downtown Akron offers the technology, expertise and staffing to treat all injuries regardless of severity. Operating rooms, diagnostic services and trauma specialists are on-call 24 hours a day.
Our 24-hour on-call trauma team includes:
- Pre-hospital providers
- Trauma surgeons
- Critical care intensivists
- Orthopedic, neurosurgical and cardiovascular surgeons
- Specially trained registered nurses
- Radiologists and radiology technologists
- Respiratory therapists
- Operating room personnel
- Rehabilitation specialists
- Social workers
- Spiritual care department
All emergencies are about recovery, but it's especially important to trauma victims. More severe injuries may require additional or specialized medical attention, now and in the future. Akron General provides patients with comprehensive care from the time of injury all the way to recovery. This includes treatment while admitted and after discharge, such as therapy and rehabilitation.
The main Emergency Department is also Summit County's first Accredited Chest Pain Center by the Society of Chest Pain Centers and Providers, as well as a Primary Stroke Center with the Gold Seal of Approval™ from the Joint Commission on Accreditation of Healthcare Organizations.
The PATH (Providing Access To Healing) Center at Akron General’s main emergency department provides quality, trauma-informed, compassionate care to victims of sexual assault, domestic violence, elder abuse and neglect for Summit and surrounding counties, while also ensuring quality of evidence collection.
The PATH Center is staffed by professionals trained in the systematic collection of evidence in an atmosphere of support and compassion, treating every patient with the utmost respect.
If the patient desires, an advocate from the Rape Crisis Center will be contacted. Medical, legal and emotional support services are provided to all patients.
If you need immediate assistance or care following an assault, please call 911 or the Akron General Emergency Department at 330.344.6611. If you would like more information about our PATH Center, please call 330.344.1148.
What to Expect
We know that an emergency visit can be a stressful, anxious time because of unfamiliar people, surroundings and experiences. It is our hope that this overview will give you a clear understanding of Akron General’s Emergency Department and answer some common questions about your medical care.
Step One: Assessment and Triage
Upon arrival at the Emergency Department, you will sign-in at the registration desk. You will have the opportunity to describe your medical problem to a registered nurse who will listen and ask questions. The nurse will rapidly assess your condition. This is called triage. By using this information, patients are seen in the order of the severity of their medical condition. As a result, a patient experiencing chest pain or some other life-threatening condition may be moved to the treatment area rapidly for immediate medical intervention. This tends to happen more frequently at our downtown Akron location, as it is a Level I Trauma Center, Certified Chest Pain Center and Primary Stroke Center.
Tips to Remember:
- From the time you sign-in, you will be assigned a nurse who will track your condition during your stay in the Emergency Department.
- Your nurse is your advocate. We encourage you to tell your nurse about any change in your condition and ask questions if you have any concerns.
- If you are experiencing pain when you arrive, please tell the triage nurse. If your pain increases after you have signed in, please tell a nurse.
- If you feel you have been waiting a long time without any communication, ask the triage nurse to give you an update on where you are on the list.
Step Two: Treatment
Once your name is called, you will be escorted to a room in the treatment area. You will change into a patient gown and then be seated or lie down. A physician will see you, usually within 30 minutes. There are specially trained emergency medicine physicians on duty 24 hours a day.
As Cleveland Clinic Akron General is a teaching institution, a resident physician in training, a student or a physician’s assistant may initiate your care. The attending physician supervises all care. Once seen by a physician, lab tests or X-rays may be ordered.
Tips to Remember:
- Family members are allowed to stay with you during your time in the Emergency Department. On occasion a nurse will request that your family stay in the waiting room during certain examinations or procedures.
- Depending on your medical needs, you may see a variety of medical professionals including physician specialists, lab, EKG or X-ray technicians or respiratory therapists.
- Please do not eat or drink anything until you check with your nurse. Oftentimes, food or beverages will not be allowed until the Emergency Department physician has received test results. Eating worsens some conditions and eating or drinking may delay certain tests or surgery.
- The Emergency Department can be a busy environment and it is often difficult to distinguish the various personnel. If you are uncertain as to whom your caregivers are, please do not hesitate to ask.
- If at any time you have a question or concern, please ask to speak with the attending physician.
- Please do not hesitate to use the nurse call button if you need to communicate with your nurse.
- Some lab tests may take some time processing; therefore, your time in the Emergency Department may take four hours or more.
- Amenities such as pillows, blankets and even a television are all available for you during this time.
Step Three: Disposition
This is the term we use to describe the final outcome of your visit. At this point you will be discharged home or admitted to the hospital for further treatment.
If you are discharged home:
- The physician will explain the results of tests and the diagnosis and treatment.
- The physician will leave to prepare your discharge order and instructions. Because these are customized for every patient, it can take up to 20 minutes to prepare.
- The discharge instructions will include a description of at-home care and prescriptions, if needed.
- When ready, the nurse will review the instructions with you, answer any questions and obtain your signature.
- If you need clarification on your medical treatment and follow-up instructions, please don’t hesitate to ask.
If you are admitted to the hospital:
- You will be taken to a room once your physician is contacted, a chart is prepared (usually by your primary care physician or a specialist if needed) and a bed on the appropriate medical floor is available and prepared for you.
- At times when the hospital is particularly busy, the appropriate room may not be immediately available. Under such circumstances, we will do our best to make you as comfortable as possible in the Emergency Department and keep you updated on your room status.