Patient Services

Find a Doctor

Global Patient Services/International Center

Complimentary assistance for international patients and families. Call 001.216.444.6404.

Medical Concierge

Complimentary assistance for out-of-state patients and families. Call toll-free at 800.223.2273, ext. 55580 or email [email protected].

Virtual Second Opinions

If you cannot travel to Cleveland Clinic, help is available. You can connect with Cleveland Clinic specialists from any location in the world via a phone, tablet, or computer, eliminating the burden of travel time and other obstacles.

If you’re facing a significant medical condition or treatment such as surgery, this program provides virtual access to a Cleveland Clinic physician who will review the diagnosis and treatment plan.

Following a comprehensive evaluation of medical records and labs, you’ll receive an educational second opinion from an expert in their medical condition covering diagnosis, treatment options or alternatives as well as recommendations regarding future therapeutic considerations. You’ll also have the unique opportunity to speak with the physician expert directly to address questions or concerns.

Learn more about virtual second opinions

Medical Records Request

Call locally at 216.444.2640 or toll-free at 800.223.2273, ext. 42640.

Scheduling an Appointment

Cleveland Clinic offers several convenient options to set up an appointment:

Call us for an Appointment

Urology Appointments: 216.444.5600
Kidney Medicine Appointments: 216.444.6771

Schedule an Appointment Online

Scheduled Virtual Visit

This service allows patients a fast, secure and easy way to receive care from our urology and kidney medicine specialists in a live virtual visit using a smartphone (iPhone or Android), tablet or computer.

There is no charge for post-surgical visits or Chronic Kidney Disease education. The benefits of choosing this appointment option include no travel or parking, no facility fee, less waiting, significant time savings and the convenience of seeing your physician from wherever you choose. 

Insurance may cover none, all, or part of the cost of a virtual visit. Please contact your insurance provider prior to scheduling to determine if there is an out of pocket cost associated with this visit. If there is a cost, you will be asked to submit payment via credit card prior to starting your appointment. 

Established patients can schedule virtual care follow-up appointments for:

Kidney Medicine

  • Chronic Kidney Disease
  • Chronic Kidney Disease education (no charge) 
  • Hospital Follow-up
  • Hypertension
  • Kidney Stones
  • Renal Diseases
  • Transplant follow-up 


  • Active surveillance for prostate cancer
  • Kidney stones dietary counseling
  • Overactive bladder follow-up
  • Pediatric incontinence
  • Post-surgical visits (no charge) 
  • Urinary tract infections (UTI)
  • Select follow-up visits

Learn more about virtual visits

Contact a Nurse

Do you have a question about our services? Ask the nurse in the Glickman Urological & Kidney Institute.

Self-Schedule an Appointment

Self-Schedule an Appointment

Self-Schedule an Appointment using MyChart

To improve the ease of scheduling, Urology and Kidney Medicine patients can now self-schedule with most of our providers. Patients can schedule an office visit with their established provider using MyChart. The “Schedule an Appointment” feature will display on all patients who are active in MyChart and have been seen in the past fifteen months. Our patients will have the ability to view next available appointments, allowing them to choose between multiple dates and times to find what works best for them.

Book your next appointment online, instantly! View your physician’s open schedule* and choose the date and time that’s best for you. It’s as easy as following these simple steps to schedule your appointment:

  1. Sign-in to your MyChart account.
  2. Select Appointments in the top level menu.
  3. Select Schedule an Appointment.
  4. When choosing your reason for visit, be sure to select Specialist Office Visit.
  5. View the provider’s open schedule or view the first available for any provider within that department.
  6. If you do not see a date and time that works for you, simply click on the Search for additional available appointments link to view available appointments at all of our locations.
  7. To Use Request an Appointment, select your preferred dates and times, or request the first available appointment. An appointment scheduler will book the appointment and send a secure message in MyChart with the appointment details.

Take advantage of the opportunity to schedule your own appointments. Don’t have a MyChart account? Activate your account now. To activate MyChart, or to add your loved ones to your secure account, visit MyChart.

Virtual Visits

Virtual Visits

You can now stay connected to your healthcare team through virtual visits, using your smartphone, tablet or computer.

Why go virtual? It's an easy, convenient and secure way to see your provider face-to-face without having to leave home. This saves you travel time, parking fees and time spent in the waiting room — and you can also have a loved one or caregiver join you. If appropriate, you can also get a prescription sent to the pharmacy of your choice.

Many insurance companies cover the cost of virtual visits, so check with your insurance company ahead of time. Interested in getting started? Call your provider to find out what virtual visit options are available.

On-Demand Virtual Visits for Urology

If you need to speak to a urologist immediately, Cleveland Clinic has specialists available for on-demand virtual visits to treat a number of issues, including:

  • Erectile dysfunction (ED)
  • Elevated PSA
  • Hematuria
  • Kidney cysts
  • Overactive bladder
  • Urinary frequency
  • Urinary incontinence
  • Urinary traction infection (UTI)
  • Variety of pediatric urology issues

Learn more about on-demand virtual visits

Kidney Medicine Locations

Kidney Medicine Locations

Cleveland Clinic Glickman Urological & Kidney Institute physicians see patients at several locations. Please use the list below to find the location that is most convenient for you.

Main Campus Location

Cleveland Clinic Hospitals

Northeast Ohio Locations

Urology Locations Dialysis Locations

Dialysis Locations

Our dialysis centers combine the services and expertise of Cleveland Clinic, MetroHealth System and Fresenius Medical Care North America to provide life-saving education, dialysis services and kidney transplantation to patients in the Greater Cleveland area.

We have established warm and friendly dialysis environments which promote personalized care for each patient. This environment includes a Medical Director, who is typically a staff member of Cleveland Clinic or MetroHealth, and a multidisciplinary team of highly-trained nurses, technicians, social workers, dietitians and office personnel dedicated to providing high quality renal care.

Find the dialysis location that is most convenient for you.