During this public health emergency, the Department of Health and Human Services (HHS) has temporarily relaxed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) laws. This means you have more options to connect online with your healthcare provider, including many popular video chat apps that aren’t normally available for virtual visits.

Below are options you can use for these scheduled virtual visits. The particular options may vary depending on your healthcare provider.

Preferred (secure) options:

Additional options:

  • Facetime (iOS)
  • Google Duo (Android and iOS)
  • Hangouts (Android)*
  • Skype (Android and iOS)*
  • Zoom*
  • Whatsapp*
  • Facebook Messenger Video Chat*

* Only available for use with Ohio providers
** Only available for patients currently in Ohio

Please note: These additional options are “unsecure” third-party applications, which can potentially introduce privacy risks. Patients should enable all available encryption and privacy modes when using them. Not all of these choices may be available. Your provider will let you know what options are available and what arrangements you'll need for your appointment.