THRIVE Announcement

THRIVE Announcement

Cleveland Clinic, Ascension Michigan, Catholic Health and the Ralph C. Wilson, Jr. Foundation have an innovative partnership aimed to better support success in the healthcare industry.

Developed by Cleveland Clinic Nursing Education, the program, called Transformational Healthcare Readiness through Innovative Vocational Education (THRIVE), will be piloted across these three participating health systems over the next three years.

The THRIVE program features a screening to proactively identify caregivers most at risk of encountering work readiness and success barriers, one-on-one coaching through caregiver support specialists, and a THRIVE curriculum provided during the few months of a new hire start.

“We strive to be the best place to work in healthcare and the THRIVE model furthers our commitment to support personal growth and development by leveraging innovative education strategies, realistic simulation experiences and integrated spaced learning technology,” says Kelly Hancock, DNP, RN, NE-BC, Chief Caregiver Officer for Cleveland Clinic health system. “We are very excited to work with Ascension Michigan, Catholic Health and the Ralph C. Wilson, Jr. Foundation to launch this new model.”

The program will be supported by a cumulative investment of more than $20 million, including more than $15 million in grants from the Ralph C. Wilson, Jr. Foundation.

For more information, email



The Transformational Healthcare Readiness through Innovative Vocational Education (THRIVE) PCNA Program is a comprehensive work development training program designed for newly hired Patient Care Nursing Assistants (PCNAs). The goal of the program is to improve the retention of caregivers by empowering them with skills and support to overcome work readiness barriers.

THRIVE Caregiver Support Specialists offer each PCNA the individualized support they need to succeed in their current role and to grow at Cleveland Clinic. The THRIVE Program begins during orientation with an engaging four day curriculum that develops interpersonal and intrapersonal skills, success toolkits, and identification of life and career opportunities.

Comprehensive First Year Training and Support Focuses on Ten Themes

  • Confidence and professionalism
  • Time management
  • Work ethic and collaboration
  • Commitment to the profession
  • Organizational commitment
  • Calmness
  • Quality and accuracy
  • Help-seeking
  • Coping
  • Collaboration
  • Empathy

THRIVE support and development extends throughout the caregiver’s first year with ongoing individualized coaching.

Caregiver Support Specialists Guide Caregivers throughout their First Year

  • Development and navigation of success plan
  • Intrapersonal and interpersonal skills development
  • Caregiver empowerment
  • Engagement with caregiver support team (e.g. nurse managers, human resources)
  • Exploration of internal and external resource services

Six sessions of spaced-learning Bring Back Days serve to expand and reinforce THRIVE’s core curriculum and skill sets.

THRIVE Core Classroom and Bring Back Day Topics Develop Caregivers for their New Role

  • Stress management
  • Decision-making
  • Internal and external benefits and services
  • Communication
  • Prioritization
  • Planning for success
  • Team of teams
  • Safety
  • Self-care
  • Diversity and inclusion
  • Patient experience

For more information, email