Traveling For Your Care
When you’re looking for the best cardiac, vascular and thoracic care you’ll want an expert team. Whether you’re traveling around the corner, across state lines or across the globe, we’re here to help you get the best care. Our convenient visitor’s guide helps you find parking, dining, hotels, amenities and more to simplify things when you’re planning a visit to Cleveland Clinic.
If you’re looking for information on traveling for heart surgery, learn more.
How to get here
If you are traveling by car: The Miller Family Heart, Vascular & Thoracic Institute is located at Cleveland Clinic's main campus in the J Building - Sydell & Arnold Miller Family Pavilion. Valet and nearby garage parking are available.
If you are traveling by air: You have a choice of airports when you’re flying to greater Cleveland:
- Cleveland Hopkins International Airport is approximately 30 minutes from Cleveland Clinic.
- Akron-Canton Airport is about 1 hour away.
When you’re scheduling your flight, it’s important to make sure your ticket is refundable or can be changed without a fee in case your plans change.
Also, if you feel you need help getting to and from the gate, let the airline know this when you book your ticket.
Our partner, American Express Global Business Travel, can help you book air travel with a $30 processing fee added to each ticket.
- Phone: 216.444.2564 or 800.995.6111 (toll free).
- Hours: 8 a.m. – 5 p.m. (Weekdays, EST).
- Email: email@example.com.
If you are traveling by taxi or car service: Taxis and other car services are available at both local airports to drive you to Cleveland Clinic. Our team can help you get in touch with local taxi and limo services. Please call 216.445.3114 for help.
There are many hotels on and around Cleveland Clinic’s main campus, including ones with free shuttle service to and from our hospital. When you make reservations, we recommend asking about discounted Cleveland Clinic rates or weekly rates and if they offer shuttle service.
If you’re coming from out of state, or out of the country, we invite you to use our free medical concierge services. This service can help you make travel plans, get available discounts and make other arrangements during your stay. It’s easy to reach us:
- Phone: 216.445.5580 or 800.223.2273 ext. 55580.
- Hours: 8 a.m. – 5 p.m. (EST).
- Email: firstname.lastname@example.org.
Why should I choose Cleveland Clinic for my care?
The Sydell and Arnold Miller Family Heart, Vascular & Thoracic Institute is home to one of the largest cardiovascular practices in the United States. Our skilled and experienced healthcare providers treat every type of cardiovascular disease. Learn more about the Miller Family Heart, Vascular & Thoracic Institute.
Cleveland Clinic is nationally ranked and globally recognized as the world leader in cardiovascular care. We’ve also received awards for heart failure care and earned a three-star ranking from The Society of Thoracic Surgeons in several areas.
How many patients do you see each year?
Our heart, vascular and thoracic specialists see more than 600,000 people each year. Many of our patients have had life-changing treatments here. See what other patients have to say about their experiences at Cleveland Clinic.
What can I expect as a Cleveland Clinic patient?
As one of the largest cardiovascular practices in the United States, we give you access to the broadest range of treatments and clinical trials from skilled, compassionate healthcare providers. Options you might not have near home, anywhere in the United States or the world.
When you’re getting your things ready to come see us, it’s helpful if you make a checklist. Don’t forget to pack your health insurance card and photo I.D. (like a driver’s license). Be sure to bring any prescriptions you’re taking — and make sure they’re in their original containers. And if you have an implanted heart device (like a defibrillator or pacemaker), please bring the device I.D. card.
How do I take part in a clinical trial?
Research is an important part of what we do every day. We have hundreds of ongoing clinical trials at the Miller Family Heart, Vascular & Thoracic Institute. That means people who come here can join these trials for treatment with the latest innovations. Check out all Cleveland Clinic trials or visit clinicaltrials.gov for a list of all trials available across the country.
What kind of treatment results can I expect?
When you come to Cleveland Clinic for care, you’re probably wondering how your care will go. Our treatment outcomes are much better than expected in many areas.
How many healthcare providers work in Miller Family Heart, Vascular & Thoracic Institute?
We have more than 1,600 providers on our institute staff, including:
- Cardiologists and vascular specialists.
- Cardiac surgeons (for adult and pediatric patients).
- Vascular surgeons.
- Thoracic surgeons.
- Advanced practice providers (nurse practitioners and physician assistants).
- Residents and fellows.
Want to learn more about what we do each day? Here’s an overview of facts about the Miller Family Heart, Vascular & Thoracic Institute.
How do I find the right provider?
Need to find the right provider for your needs? You can search by department or by provider. If you aren’t sure which provider would be the best fit for you, please contact our Heart, Vascular & Thoracic Institute resource nurses.
How do I get to Cleveland Clinic’s main campus?
Our main campus is just east of downtown Cleveland. Once you’re here, you can use the campus map to find your way to Cleveland Clinic and the J Building. Check out our interactive route planner to find your way around campus.
The Miller Family Heart, Vascular & Thoracic Institute is on our main campus. Cleveland Clinic is divided into institutes that are in separate buildings – each designated by a letter. The J Building is home to the Miller Family Heart, Vascular & Thoracic Institute, and the Vascular Surgery Department is at Desk F30.
What is medical authorization?
It’s important that you give your local provider written authorization to share your medical records and images with Cleveland Clinic. This authorization is needed before we can receive any information. We offer a convenient form to help you do this.
How can I share my medical records with Cleveland Clinic?
There are several ways to share your medical records and images with your Cleveland Clinic provider – digitally, by fax or by mail.
If your home hospital uses Care Everywhere, which is part of EPIC – electronic medical record system – we can access your medical records and images online. If your medical images and films are on a CD, USB/jump/flash drive or an external hard drive, you can use our secure and private portal website to upload your images.
How do I mail my medical records to my Cleveland Clinic provider?
If you want to mail your medical records and images to us, be sure to address the package to a specific desk number and person in the department and also include your name and address. Make sure the person you’re sending it to knows you’ve mailed the information to them. It’s important that your package arrives on a weekday and that you use a shipping carrier that gives you a tracking number (UPS, FedEx, USPS priority, express or certified mail). We can’t return your records to you, so if you need a copy – please make one before you send them to us.
Here’s the mailing information:
Name of Person
Miller Family Heart, Vascular & Thoracic Institute
9500 Euclid Ave.
Cleveland, Ohio 44195
Should I share any test results?
If you’ve already had any kind of tests or surgeries, we’ll want to see any results or notes from your provider, as well as any films or videos from CT scans, X-rays or cardiac catherizations. Also include discharge summaries from any hospital stays in the past three to five years.
How do I get copies of my Cleveland Clinic medical records?
MyChart, a secure, electronic healthcare management tool, allows you to access parts of your electronic medical records, appointment schedules, medication information and more. If you have MyChart, you will have full access to your medical records. If you don’t have a MyChart account and need your medical records or images, you can get them here.
Who do I see for follow-up care if I don’t live near Cleveland Clinic?
If you don’t live near Cleveland Clinic, we can stay in touch with your local healthcare providers to keep them updated on our findings and your treatment plan so they can manage your care at home. Depending on your condition or treatment, your Cleveland Clinic provider may want to see you in person for follow-up visits. They’ll let you know how often you will need to see them in person.
Can I transfer a family member from another hospital to Cleveland Clinic?
If you’d like to transfer your family member to the Miller Family Heart, Vascular & Thoracic Institute from another hospital, please have that hospital’s attending physician contact our Admission & Transfer Center at 216.448.7000 or toll-free 800.553.5056, option 1. This number gives healthcare providers 24-hour access to arrange for their patients to be admitted at one of our facilities.
Can I come to Cleveland Clinic if I live outside of the United States?
We see patients from around the world and try to make it as easy as possible to get care at Cleveland Clinic. Contact the Global Patient Services Department to make arrangements or get answers to any questions you have. We also offer on-site interpreting services to help you have the best experience possible once you are here.
Does my insurance cover care at Cleveland Clinic?
Cleveland Clinic works with most major medical insurance programs. Contact your insurance provider directly to ask about your coverage and limitations. You can also speak with one of our patient financial advocates if you have questions about your insurance. Please call toll-free 844.500.9451 or email InsuranceHelp@ccf.org.
What should I do if I have billing or insurance questions?
Our department-specific financial counselors are here to help:
- Cardiovascular Medicine: 216.444.9434 or toll-free 800.223.2273, ext. 49434
- Cardiothoracic Surgery: 216.445.0430 or toll-free 800.223.2273, ext. 50430
- Vascular Medicine/Surgery: 216.444.6108 or toll-free 800.223.2273, ext. 46108
Please have your Cleveland Clinic medical records number and billing statement available. If the representative is unable to solve your problem, ask to speak to the department supervisor. If you need further assistance, call billing customer service at 866.621.6385 to make payment arrangements.
Who can I talk to if I have a problem with my care?
We always try to meet, if not exceed, your expectations. If we haven’t – let us know. You can talk to your provider or resource nurses. If your concerns are still not resolved, reach out to our ombudsman.
- Phone: 216.444.2544 or toll-free 800.223.2273, Ext. 42544
- Email: email@example.com
- Hours: 8 a.m. – 5 p.m. (EST), Monday through Friday. Please leave a message if you reach the office outside of business hours.