Appointments

Appointments

Getting a second opinion for cardiovascular care

Appointments (for U.S. patients)

Main Heart & Vascular Institute number: 800.659.7822

Or call specific departments:

  • Cardiology: Locally 216.444.6697 or toll-free 800.223.2273, ext. 46697
  • Cardiothoracic Surgery: Locally 216.445.9288 or toll-free 866.289.6911
  • Vascular Medicine: Locally 216.444.4420 or toll-free 800.223.2273, ext. 44420
  • Vascular Surgery: Locally 216.444.4508 or toll-free 800.223.2273, ext. 44508
  • Thoracic Surgery: Locally 216.445.6860 or toll-free 800.223.2273, ext. 56860
  • Pediatric Cardiology: Locally 216.445.5015 or toll-free 800.223.2273, ext. 55015

International Appointments (for patients outside the U.S.)

Call: 00+1+800.218.1888 or 00+1+844.330.0842

Online Second Opinions

You can receive a second opinion from a Cleveland Clinic doctor without leaving your hometown.

Referrals, Patient Transfers and Critical Care Transport (for physicians)

We provide several options for physicians and health care professionals seeking to refer a patient and/or to arrange for emergency transportation.

Locations

Locations

Main Campus

Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822


Northeast Ohio Locations

Main Campus Location

Miller Family Heart & Vascular Institute
Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822

Family Health Center Locations

Regional Hospital Locations


Florida

  • Cleveland Clinic Florida Weston-All Cardiovascular services
    2950 Cleveland Clinic Boulevard,Weston, Florida 33331
    Phone: 954.659.5000
  • Krupa Center-Cardiac Rehabilitation
    3250 Meridian Parkway,Weston, Florida 33331
    Phone: 954.659.5000
  • Cleveland Clinic Florida – Palm Beach Lakes -Cardiology
    1401 Forum Way, Suite 300,West Palm Beach, Florida 33401
    Phone: 561.478.1104
  • Cleveland Clinic Florida - West Palm Beach-Cardiology
    525 Okeechobee Boulevard, CityPlace Tower
    West Palm Beach, Florida 33401
    Toll-free: 877.463.2010
  • Palm BeachGardens-Cardiology, Vascular Surgery
    4520 Donald Ross Rd,Suite 200,Palm Beach Gardens, Florida 33418
    Phone: 561.804.0200 |Toll-free: 877.463.2010

  • Find a Heart & Vascular doctor in Florida

Cleveland Clinic Abu Dhabi

Al Maryah Island
Abu Dhabi, United Arab Emirates
Appointments:

  • +971.2.659.0200 (Outside the UAE)
  • 800.8.2223 (Within the UAE)

Alliances & Affiliations

Clinical and Research Alliance

Baylor Scott & White Health
The Heart Hospital Baylor Plano
1100 Allied Dr.
Plano, TX 75093
Toll-free: 800.422.9567

Baylor Hamilton Heart and Vascular Hospital
621 North Hall St.
Dallas, TX 75226
Phone: 214.820.0695

MedStar Heart Institute – 2013
5565 Sterrett Pl.
Columbia, MD 21044
Toll-free: 877.772.6505

Northwell Health: North Shore University Hospital
300 Community Dr.
Manhasset, NY 11030
Phone 516.562.0100
Cardiology and Cardiac Surgery

Heart & Vascular Institute Affiliates

CHRISTUS St. Michael Health System – 2014
2600 St. Michael Dr.
Texarkana, TX 75501
Phone: 903.614.1000

Fisher-Titus Medical Center – 2013
272 Benedict Ave.
Norwalk, OH 44857
Phone: 419.668.8101

Froedtert & the Medical College of Wisconsin  – 2016
9200 W. Wisconsin Ave.
Milwaukee, WI 53226
Phone: 414.805.3666

King's Daughters Medical Center – 2014
2201 Lexington Avenue
Ashland, KY 41101
Phone: 606.408.4000

Piedmont Atlanta – 2015
1968 Peachtree Rd. NW Atlanta, GA 30309
Phone: 404.605.5000

Saint Francis Medical Center – 2014
211 Saint Francis Dr.
Cape Girardeau, MO 63703
Phone: 573.331.3000

St. Luke's Hospital – 2016
232 South Woods Mill Rd.
Chesterfield, MO 63017
Phone: 314.434.1500

Saint Vincent – 2012
232 West 25th St.
Erie, PA 16544
Phone: 814.452.5000

Sequoia Hospital – 2015
170 Alameda de las Pulgas
Redwood City, CA 94062
Phone: 650.369.5811

Susquehanna Health – 2014
700 High St.
Williamsport, PA 17701
Phone: 570.321.1000

Valley Health System - The Valley Hospital – 2015
223 N. Van Dien Ave.
Ridgewood, NJ 07450
Phone: 201.447.8000

Heart Surgery Affiliates

Lake Health – 1997
36000 Euclid Avenue
Willoughby, OH 44094
Phone: 440.953.9600
Cardiothoracic Surgery

MetroHealth Medical Center – 1998
2500 MetroHealth Drive
Cleveland, OH 44109
Phone: 216.778.4304
Cardiothoracic Surgery

Rochester General Hospital – 2004
1425 Portland Avenue
Rochester, NY 14621
Phone: 585.544.6550
Cardiothoracic Surgery

Cardiovascular Medicine Affiliates

Ashtabula County Medical Center – 2001
2420 Lake Avenue
Ashtabula, OH 44004
Phone: 440.997.2262

Thousands of procedures are performed each year by Cleveland Clinic's Heart & Vascular Institute and its affiliates, with patient outcomes that surpass national standards.

For more information, please visit https://ahsproviders.com/.

Talk to a Nurse

Talk to a Nurse

Registered nurses are available Mon. - Fri., 8:30 a.m. - 4:30 p.m. (ET) to help you with your heart and vascular questions.

Call 866.289.6911

We're here to answer your questions and help you find the best care.

Chat Online

Speak with an experienced registered nurse.

Email Us

Contact us via email and we'll get back to you.

Medical Emergency? Call 911

If you are experiencing a medical emergency, please call 911.

After Your Hospital Stay

Questions or concerns when you go home?

You will be provided a phone number during your hospital stay.
A registered nurse is available 24 hours a day – 7 days a week to answer your call.

* Heart and Vascular Nurses answer calls 7 a.m. until 7 p.m. on regular business days; Nurse on Call nurses answer calls after hours.

What Our Patients Are Saying About Us

"The phone line is the perfect solution to those with no medical background, to provide confidence, directions, and answers 24/7."
- Louise, Arizona

"Thank you so very much for your time, effort and reply. As I said and implied, the reputation of Cleveland Clinic is eminent and when I happened upon the website and the opportunity to make contact and ask, I said to myself "Why not try?"
- Bill, Michigan

"You have been most helpful. You are a wonderful introduction to Cleveland Clinic. If all interactions are as straight forward and positive as this, it will be a most pleasant experience in what has been a stressful medical condition. Thanks again.”
- Carolyn, California

"I cannot say enough. The nurses made me feel so comfortable about what has been happening. We have been raving about the phone line since we came home. It certainly makes you feel comfortable knowing that you can call. I called three times and they made me feel so comfortable. It is a wonderful tool. Even if you have a doctor at home it feels good to know you can be in touch with Cleveland Clinic”
- Harriet, South Carolina

Stay in Touch

Records & Images

Records & Images

An important part of your appointment at Cleveland Clinic is your doctor’s review of your medical records and results of previous imaging tests (X-rays, MRIs, CT scans, etc). This helps your doctor understand your medical history and prevent unnecessary tests.

Please review the following information about sharing your medical information with Cleveland Clinic, and let us know if you have any questions. Thank you!

Image Upload

If you have obtained your images or films from other hospitals or medical offices on a CD, USB/jump drive or an external hard drive, Cleveland Clinic has developed a secure and private portal website to upload your images.

This portal website works best with Google Chrome internet browser.

To begin, go to: http://itransfer.ccf.org/hvi

  • You will be asked to accept terms and conditions that explain security and confidentiality.
  • Next, you will be asked to provide information about yourself and the doctor you will see at Cleveland Clinic.
  • You can then upload your images.
  • When the upload is complete, the information is shared with your Cleveland Clinic doctor.
  • You may also want to let your doctor’s office know that this process has been completed.
  • Download a step-by-step patient instructions guide to uploading medical images to Cleveland Clinic.

Direct Image Transfer from Other Hospitals

Cleveland Clinic has relationships with several hospitals that allow images to be directly shared. Hospitals with the ability to do this include Aultman, Fisher-Titus, Lake Hospital and Ohio State. If you have had testing at these hospitals, please talk to your local doctor about the process for direct image transfer.

Epic Care Everywhere

Hospitals may share information directly if they use Epic electronic medical records. For a list of hospitals that participate in Epic Care Everywhere, click here: https://www.epic.com/careeverywhere.

Permission

You must sign a medical release form to allow Cleveland Clinic to access your medical records. If your regular provider does not have a release form, please fill out the Authorization for the Release of Medical Information from Other Healthcare Facilities and send it to your local provider to release your medical records. Thank you!

What to Expect

What to Expect

Your doctor will want to review your medical records, medication lists, test results and films (X-rays) to understand your prior medical history and avoid unnecessary testing. When you make your appointment, ask the appointment secretary for the mailing address to send your records. Send your records to the doctor you will be seeing at Cleveland Clinic. Please be sure to:

  • Send all information in the same package
  • Clearly mark the package with your name and address
  • Send the package using Airborne Express, Federal Express, or certified U.S. mail (make sure you have a tracking number)

You can also fax your information if you prefer. Please ask the appointment secretary for the fax number.

If your appointment is less than a week away, please bring your records with you to your appointment (see patient checklist).

If you are having a procedure or surgery, you will receive instructions about what to expect before, during and after the procedure. We will also let you know about any special instructions you need to follow before you come in. You can visit our website to learn more about treatment options.

You will meet with a nurse or physician assistant (PA) who will ask for the information needed before you are seen.

You may need additional testing, such as blood work or imaging (X-rays, scans, etc.), to help your doctor better understand your condition and decide on the best treatment for you.

You will then meet with your doctor, who will review your records, ask you about your medical history, perform a physical exam and talk to you about the best plan for your treatment and care.

You may spend several hours at Cleveland Clinic the day of your appointment. How long you are here depends on your schedule and specific healthcare needs, such as any tests or consultations you may need. Please plan ahead and bring your medications and anything else you may need for the day. Cleveland Clinic has a variety of restaurants, shops and activities to visit. You can also visit our resource center before, after, or in between appointments.

Although most appointments are completed within a day, you may need to stay in the Cleveland area 1 to 2 days if you need additional testing or procedures to treat your condition. If this is the case, we will talk with you about how long you’ll need to stay.

Your follow-up care will be determined based on your individual needs.

You will receive information about how to contact us if you have any questions or concerns after you leave Cleveland Clinic.

We look forward to seeing you. If you have any questions prior to your visit, please contact your appointment office or the Heart & Vascular Resource Nurses.

Patient Checklist

Patient Checklist

The following checklist describes the information we require from you before or during your initial examination. Please be prepared with this information for your first visit. In some cases you may be required to mail this information ahead of time. Any information you send to the Cleveland Clinic should be clearly marked with your name, address, and phone number, and sent via a carrier that provides you with a tracking number, such as DHL, Federal Express, or certified U.S. mail.

Information about your referring or primary physician:

  • Name
  • Address
  • Phone Number
  • Fax Number (if applicable)
  • Email (if applicable)

Information about you:

  • Name
  • Birthdate
  • Address
  • Phone Number
  • Email (if applicable)
  • Social Security Number
  • Insurance information - please bring your insurance card with you
  • Picture ID - drivers license or state ID
  • Questions for your doctor - please prepare a list of specific questions that you would like to ask

Your complete Medical History and Records

  • Bring your original medication containers. Also include all vitamins, herbals, or over-the-counter pills or remedies. This helps avoid confusion over dosages and names of your current medical program.
  • Bring the discharge summaries from any recent hospital stays (within the past 3 to 5 years).
  • Make a list of any devices (such as a pacemaker) and the type and settings that have been prescribed for you, if known.
  • If you have had any of the following diagnostic tests or procedures, please obtain the actual tests (films or tracings) and reports from your outside doctor. Bring this information with you, or mail it ahead of time via overnight mail or express mail to your Miller Family Heart & Vascular Institute doctor.
    • Operative notes from previous heart surgeries
    • Cardiac catheterization: actual film plus report
    • Echocardiogram: report plus actual film (video tape or CD-ROM are fine)
    • Thallium stress test: actual x-ray film plus report
    • Chest x-ray, CT scans, ultrasounds: x-ray films plus report
    • Electrocardiograms: actual tracings, if available
    • Electrophysiology testing: actual tracings and reports

Other important information to prepare for your visit:

  • You will receive an appointment schedule in the mail prior to your visit. If your visit is scheduled within two days of your appointment, you will receive your written schedule when you arrive at the Miller Family Heart & Vascular Institute at Cleveland Clinic.
  • You are encouraged to bring a family member or friend on the day of your appointment, though it is not absolutely necessary.
  • Take all of your medications as prescribed, unless you have been given other instructions. If you have diabetes, ask for specific diet and medication instructions.
  • The time you are asked to report for your appointment or procedure includes the time necessary to provide you with additional instructions and preparation. This may result in a delay in your procedure time or a delay in seeing your physician. It is our commitment to provide each patient with the best care. We will do our best to make sure that you and your family members are as comfortable as possible during your stay.
  • Please report to Desk J1-3, the Miller Family Heart & Vascular Institute Registration Desk, to start your appointment. Please show the receptionist the enclosed appointment schedule and insurance information.
    Get locations and directions and parking information.
  • If this is your first visit, please plan on being at Cleveland Clinic for four hours.
  • If you have questions or need to reschedule your appointment, please contact the Appointment Office as soon as possible.
Travel Guide

Travel Guide

How to Get Here

To help you plan your visit, we have listed the dining facilities and accommodations at Cleveland Clinic and nearby communities including University Circle, Little Italy and Downtown Cleveland.

Download our Travel Guide.

By Car

The Miller Family Heart & Vascular Institute is located at the following address:

9500 Euclid Ave.
Cleveland, OH

By Air

Greater Cleveland is serviced by two airports: Hopkins International Airport and Akron-Canton Regional Airport. Hopkins International Airport is approximately 30 minutes from Cleveland Clinic. Akron-Canton is approximately 1 hour.

Call airlines for airplane flights. Here are some suggestions for you:

  • Make sure ticket is refundable should discharge date change. You may want to stay one night in our hotels after discharge, so plan your flight home accordingly
  • Let airline know that you may need assistance to and from the gate
  • Arrangements can be made by your personal travel agent, direct to the airline, or any online service. American Express Travel is also available to provide you with full-service travel arrangements: Hours: 8 a.m. - 5 p.m. (EST) weekdays. Phone: 216.444.2564. Toll Free: 800.955.6111 (a $30 processing fee is charged for each ticket).

By Taxi or Car Service

Taxis are available at either airport to transport you to Cleveland Clinic. In addition, our Medical Concierge team is here to help you prior to your arrival. Patient representatives can provide you with options for transportation to and from the airport and hotel

Contact Medical Concierge

Heart Surgery Patients:

If you are traveling here for heart surgery, the Miller Family Heart & Vascular Institute is pleased to offer free car service transportation to and from Cleveland Hopkins Airport for Cardiothoracic Surgery patients (and the family members who accompany them). The car service will pick up patients and their family members upon arrival at Hopkins Airport and will transport them to their local hotel. Upon discharge from the hospital, the car service will be available to return the patient from Cleveland Clinic back to Hopkins Airport.

Arrangements may be made in two ways:

Via Medical Concierge:

If you use the Medical Concierge, they can assist you with arranging this complementary car service. Call: 800.223.2273, ext. 5-5580.

On your own

The phone number will be provided to you by the surgical scheduler. Reference Cleveland Clinic Cardiothoracic Surgery when booking your pick-up. This complimentary service is offered for one round trip per patient/family. Tips are already included. If your travel arrangements change, please contact the care service directly to let them know.

Where to Park

Self-park in a garage:

1956 E. 93rd St.
Cleveland, Ohio

Valet:

9500 Euclid Avenue
Cleveland, OH

Where to Stay

Via Medical Concierge:

The Miller Family Heart & Vascular Institute offers special, free concierge services exclusively for our out-of-state patients and their families. The medical concierge can assist you with hotel and housing reservations and providing discounts when available. In addition, the concierge can provide a resource for you to assist with your stay. Your Medical Concierge is on hand for your convenience every weekday from 8 a.m. to 5 p.m. (EST). Contact Medical Concierge at: 800.223.2273 ext. 5-5580 or via e-mail at medicalconcierge@ccf.org.

On your own

When making reservations, ask if discounted Cleveland Clinic rates or weekly rates are available. In addition, you may want to inquire about free shuttle service to and from Cleveland Clinic.

There are a number of options for places to stay on and around Cleveland Clinic’s Main Campus.

Where to Check in at Cleveland Clinic

  • Enter the Miller Family Pavillion from Euclid Avenue
  • Report to Desk J1-3, the Miller Family Heart & Vascular Institute Registration Desk, to start your appointment.
  • Show the receptionist your appointment schedule and insurance information. If this is your first visit, please plan on being at Cleveland Clinic for four hours.

If you need assistance, look for our ambassadors dressed in bright red jackets. They are here to help you find your way.

Travel & Concierge Services (for patients outside Ohio and U.S.)

Available: 8 a.m. - 5 p.m. (ET) M-F

Our Medical Concierge team is here to help you prior to your arrival. After your medical appointment is scheduled, our patient representatives can help with any additional travel questions including:

  • Providing hotel or lodging options in Cleveland 
  • Sharing options for transportation to and from the airport and hospital  
  • Making interpreter arrangements for appointments
  • Coordinating multiple medical appointments for one stay
  • You can also find parking, lodging and transportation information in the Cleveland area here.

Contact Medical Concierge

Plan your own trip by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.

Locations
Cleveland Main Campus: P - Surgery Center
2070 East 90th St.
Cleveland, Ohio 44195

Independence
5001 Rockside Rd., Crown Centre II
Independence, Ohio 4413

Hours: Monday - Friday, 8 a.m. - 4:30 p.m.
Phone: 216.444.2564;
Toll-free: 800.955.6111
Fax: 216.444.2500
Email: amexclinictravel@aexp.com

FAQs

FAQs

Where is the Miller Family Heart & Vascular Institute located?

The Miller Family Heart & Vascular Institute at Cleveland Clinic is located in Cleveland, Ohio, just east of downtown Cleveland. Cleveland Clinic main campus comprises buildings that are coded with letters of the alphabet. Our heart hospital primarily occupies buildings F and G. Vascular Medicine is located in Building S. Preventive Cardiology is in the Walker Center, Building C. You may locate these buildings on our campus map.

What is the mailing address for the Miller Family Heart & Vascular Institute?

You may forward correspondence to the Miller Family Heart & Vascular Institute Resource and Information Center at:

Miller Family Heart & Vascular Institute Resource and Information Center
Cleveland Clinic
9500 Euclid Avenue
Desk F25
Cleveland, Ohio 44195

To obtain a specific mailing address or phone number for a physician at Cleveland Clinic's heart hospital, heart doctor or desk, you may call the Cleveland Clinic at 800.223.2273, ext. 4-2000.

How do I contact the Miller Family Heart & Vascular Institute?

For questions or more information, you may contact us by e-mail, using the Contact Us Form. You may also call the Miller Family Heart & Vascular Institute Resource and Information Center Nurse at 216.445.9288 or toll-free 866.289.6911. Webmail and phone calls are answered between 8:30 am to 4:00 pm on regular business days. We would be happy to help you.

How many physicians are on staff at the Miller Family Heart & Vascular Institute?

The Miller Family Heart & Vascular Institute has over 100 physicians and heart doctors involved in the medical and surgical treatment of patients.

How do I get in touch with a specific heart doctor at the Miller Family Heart & Vascular Institute?

It is necessary for us to assess your current medical condition at our top-ranked hospital before recommending a Miller Family Heart & Vascular Institute heart doctor for your consultation or treatment. You may view Our Doctors or call our Heart and Vascular Institute Information and Resource Center toll-free at 866.289.6911 or locally 216.445.9288 to help you evaluate your medical needs.

What specific treatment services are available at the Miller Family Heart & Vascular Institute?

Our website includes a wealth of information about our services. We recommend that you begin with the About Us and then use our Heart Guide to learn more about your specific condition.

I am not sure if I am a candidate for heart surgery. Is there someone I can talk to?

The Miller Family Heart & Vascular Institute Resource and Information Center nurses are happy to answer questions about:

  • How to come to Cleveland Clinic for heart surgery
  • Second opinions regarding heart surgery
  • Who is a candidate for the unique and innovative heart surgeries at Cleveland Clinic.

Call toll-free at 866.289.6911 or locally 216.445.9288. Phones are answered 8:30 a.m. to 4 p.m. on regular business days.

How can I get a second opinion?

If you would like to come to the Cleveland Clinic for a second opinion, please call the Miller Family Heart & Vascular Institute Information and Resource Nurse, toll-free at 866.289.6911. She will help you make an appointment to see the correct specialist to evaluate your condition. You will need to bring your prior medical records. Learn what information will be needed on your visit. For patients who cannot travel to Cleveland but would like a second opinion from a Cleveland Clinic physician, Cleveland Clinic offers specialist consultation and second opinions using the Internet. The service by e-Cleveland Clinic, provides online second opinions for patients with life-threatening and life-altering diagnoses. Learn more about online second opinions.

How do you transfer a patient to the Miller Family Heart & Vascular Institute?

Referring physician information.

If you would like a family member transferred from a hospital to the Miller Family Heart & Vascular Institute, please have the attending physician at the current hospital follow these directions: Call Patient Access Services at 216.444.8302 or 800.553.5056. This is a direct-access, 24-hour phone line for physicians with patients who need to be transferred from their hospitals to our facility.

Does my insurance cover care at the Miller Family Heart & Vascular Institute?

Cleveland Clinic participates with most major medical insurance programs. Contact your insurance provider directly to learn the specifics of your coverage at Cleveland Clinic. Your insurance representative is the best person to inform you of the level of coverage you will have as a patient here. Financial Counselors are available to assist you with information about insurance coverage, payment options and any other health care financial concerns.

Please call:

  • Surgical Patients - 216.445.0430 (long distance, call 800.223.2273 ext 50430) or
  • Cardiovascular Medicine Patients - 216.444.9434 (long distance, call 800.223.2273 ext. 49434)

What should I do if I have billing or insurance-related problems?

  • Contact the telephone number listed on your billing statement.
  • Please have your Cleveland Clinic history number and billing statement available.
  • If the representative at that number is unable to solve your problem, request the supervisor for that department.
  • If you need further assistance, contact the customer service area of Patient Financial Services at 216.445.6249 (long distance, call 800.223.2273 ext 5-6249) .

What are my rights and responsibilities as a patient?

How do I get a copy of my medical records from Cleveland Clinic?

You will need to sign and fax or mail this form back to Health Data Services. The address and phone numbers are located on the form. Normal processing time is 7-10 business days, depending on the availability of the medical record.