Appointments

Appointments

Getting a second opinion for cardiovascular care

Appointments (for U.S. patients)

Main Heart & Vascular Institute number: 800.659.7822

Or call specific departments:

  • Cardiology: Locally 216.444.6697 or toll-free 800.223.2273, ext. 46697
  • Cardiothoracic Surgery: 877.843.2781 (877.8Heart1)
  • Vascular Medicine: Locally 216.444.4420 or toll-free 800.223.2273, ext. 44420
  • Vascular Surgery: Locally 216.444.4508 or toll-free 800.223.2273, ext. 44508
  • Thoracic Surgery: Locally 216.445.6860 or toll-free 800.223.2273, ext. 56860
  • Pediatric Cardiology: Locally 216.445.5015 or toll-free 800.223.2273, ext. 55015

International Appointments (for patients outside the U.S.)

Call: 00+1+844.330.0842 or request an appointment on line [Choose International Center in the Department or Specialty Area drop-down menu].

Online Second Opinions

You can receive a second opinion from a Cleveland Clinic doctor without leaving your hometown.

Virtual Visits

Select patients now can see some of our providers for follow up visits online from their home or office by using the Cleveland Clinic Express Care® Online tool. This service allows patients a fast, secure and easy way to receive care from their healthcare team in a live virtual visit using a smartphone (iPhone or Android), tablet or computer. The benefits of choosing a virtual visit include no travel or parking, less waiting, significant time savings, no facility fee and the convenience of seeing your physician from wherever you choose.

If you would like to use Express Care Online for your next visit, please call your provider’s office. If they provide virtual visits, and you are eligible, our team will schedule your virtual visit and provide details on the cost of your appointment and setup instructions.

Referrals, Patient Transfers and Critical Care Transport (for physicians)

We provide several options for physicians and health care professionals seeking to refer a patient and/or to arrange for emergency transportation.

Locations

Locations

Main Campus

Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822


Northeast Ohio Locations

Main Campus Location

Miller Family Heart & Vascular Institute
Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822

Family Health Center Locations

Regional Hospital Locations

  • Akron General Hospital - Cardiothoracic Surgery, Vascular Surgery, Cardiovascular Medicine, Cardiac Rehabilitation, Electrophysiology, Interventional Cardiology, Chronic Care Clinic
  • Euclid HospitalCardiac Rehabilitation
  • Fairview HospitalCardiothoracic Surgery, Vascular Surgery, Cardiovascular Medicine, Interventional Cardiology, Chronic Care Clinic, Electrophysiology, Cardiac Rehabilitation
  • Hillcrest HospitalCardiothoracic Surgery, Vascular Surgery, Cardiovascular Medicine, Interventional Cardiology, Electrophysiology
  • Lutheran Hospital -  Chronic Care Clinic
  • Marymount HospitalChronic Care Clinic, Cardiac Rehabilitation 
  • Medina HospitalCardiovascular Medicine, Vascular Surgery, Cardiac Rehabilitation
  • South Pointe HospitalCardiovascular Medicine, Thoracic Surgery, Cardiac Rehabilitation

Florida


Cleveland Clinic Abu Dhabi

Al Maryah Island
Abu Dhabi, United Arab Emirates
Appointments:

  • +971.2.659.0200 (Outside the UAE)
  • 800.8.2223 (Within the UAE)

Alliances & Affiliations

Heart & Vascular Institute Alliance Partners

Froedtert & the Medical College of Wisconsin  – 2016
9200 W. Wisconsin Ave.
Milwaukee, WI 53226
Phone: 414.805.3666

MedStar Heart Institute – 2013
5565 Sterrett Pl.
Columbia, MD 21044
Toll-free: 877.772.6505

St. Luke's Hospital – 2016
232 South Woods Mill Rd.
Chesterfield, MO 63017
Phone: 314.434.1500

Valley Health System - The Valley Hospital – 2015
223 N. Van Dien Ave.
Ridgewood, NJ 07450
Phone: 201.447.8000

Heart & Vascular Institute Affiliates

Fisher-Titus Medical Center – 2013
272 Benedict Ave.
Norwalk, OH 44857
Phone: 419.668.8101

Kaweah Delta Medical Center– 2019
400 W Mineral King Ave.
Visalia, CA 93291
Phone: 559.624.2000

King's Daughters Medical Center – 2014
2201 Lexington Avenue
Ashland, KY 41101
Phone: 606.408.4000

Rochester Regional General Hospital – 2004
1425 Portland Avenue
Rochester, NY 14621
Phone: 585.544.6550
Cardiothoracic Surgery

Saint Francis Medical Center – 2014
211 Saint Francis Dr.
Cape Girardeau, MO 63703
Phone: 573.331.3000

Heart Surgery Affiliates

Lake Health – 1997
36000 Euclid Avenue
Willoughby, OH 44094
Phone: 440.953.9600
Cardiothoracic Surgery

MetroHealth Medical Center – 1998
2500 MetroHealth Drive
Cleveland, OH 44109
Phone: 216.778.4304
Cardiothoracic Surgery

Cardiovascular Medicine Affiliates

Ashtabula County Medical Center – 2001
2420 Lake Avenue
Ashtabula, OH 44004
Phone: 440.997.2262

Thousands of procedures are performed each year by Cleveland Clinic's Heart & Vascular Institute and its affiliates, with patient outcomes that surpass national standards.

For more information, please visit Advanced Health Solutions.

Talk to a Nurse

Talk to a Nurse

Cleveland Clinic Heart and Vascular Institute nurses are available as a resource for you before you’ve made an appointment to discuss your condition, learn more about treatment options or help you choose the right doctor; after you’ve seen your physician or after a hospital stay. Experienced registered nurses are available Monday through Friday, 8:30 a.m. – 4 p.m. (ET) to help answer all of your heart, vascular and thoracic questions.

To contact us:

After Your Hospital Stay

If your care includes a hospital stay we understand you may have questions or concerns once you go home. Before being discharged you’ll be provided with a phone number where a registered nurse will be available to you 24 hours a day, 7 days a week. Specialized Heart and Vascular nurses will answer your call Monday-Friday, 7 a.m. – 7 p.m. (ET). If your question needs to be addressed after hours, Cleveland Clinic registered nurses with Nurse on Call will triage your call to the appropriate staff member who can best address your needs.

Seek emergency care if your symptoms require urgent attention.

What Our Patients Are Saying About Us

"The phone line is the perfect solution to those with no medical background, to provide confidence, directions, and answers 24/7."
- Louise, Arizona

"Thank you so very much for your time, effort and reply. As I said and implied, the reputation of Cleveland Clinic is eminent and when I happened upon the website and the opportunity to make contact and ask, I said to myself "Why not try?"
- Bill, Michigan

"You have been most helpful. You are a wonderful introduction to Cleveland Clinic. If all interactions are as straight forward and positive as this, it will be a most pleasant experience in what has been a stressful medical condition. Thanks again.”
- Carolyn, California

"I cannot say enough. The nurses made me feel so comfortable about what has been happening. We have been raving about the phone line since we came home. It certainly makes you feel comfortable knowing that you can call. I called three times and they made me feel so comfortable. It is a wonderful tool. Even if you have a doctor at home it feels good to know you can be in touch with Cleveland Clinic”
- Harriet, South Carolina

Stay in Touch

Records & Images

Records & Images

An important part of your appointment at Cleveland Clinic is your doctor’s review of your medical records and results of previous imaging tests (X-rays, MRIs, CT scans, etc). This helps your doctor understand your medical history and prevent unnecessary tests.

To give Cleveland Clinic access to outside medical records, you will need to authorize release from your current medical provider(s). An authorization to release records form is located on this page to assist you.

Please review the following information about sharing your medical information with Cleveland Clinic, and let us know if you have any questions. Thank you!

Image Upload

If you have obtained your images or films from other hospitals or medical offices on a CD, USB/jump drive or an external hard drive, Cleveland Clinic has developed a secure and private portal website to upload your images.

This portal website works best with Google Chrome internet browser.

To begin, go to: http://itransfer.ccf.org/hvi

  • You will be asked to accept terms and conditions that explain security and confidentiality.
  • Next, you will be asked to provide information about yourself and the doctor you will see at Cleveland Clinic.
  • You can then upload your images.
  • When the upload is complete, the information is shared with your Cleveland Clinic doctor.
  • You may also want to let your doctor’s office know that this process has been completed.
  • Download a step-by-step patient instructions guide to uploading medical images to Cleveland Clinic.

Direct Image Transfer from Other Hospitals

Cleveland Clinic has relationships with several hospitals that allow images to be directly shared. Hospitals with the ability to do this include Aultman, Fisher-Titus, Lake Hospital and Ohio State. If you have had testing at these hospitals, please talk to your local doctor about the process for direct image transfer.

Epic Care Everywhere

Hospitals may share information directly if they use Epic electronic medical records. For a list of hospitals that participate in Epic Care Everywhere, click here: https://www.epic.com/careeverywhere.

Permission

You must sign a medical release form to allow Cleveland Clinic to access your medical records. If your regular provider does not have a release form, please fill out the Authorization for the Release of Medical Information from Other Healthcare Facilities and send it to your local provider to release your medical records. Thank you!

What to Expect

What to Expect

Your doctor will want to review your medical records, medication lists, test results and films (X-rays) to understand your prior medical history and avoid unnecessary testing. We have several ways you may get your records to us.

Fax: You can fax your information to your doctor’s office. Please ask the appointment secretary for the fax number.

Care Everywhere: If your hospital uses the electronic medical record EPIC platform - Care Everywhere, we would have access to your medical reports/records. A list of hospitals is on the Care Everywhere website. If your records are available via Care Everywhere - let your doctor’s office know.

Mail: When you make your appointment, ask the appointment secretary for the mailing address to send your records. Send your records to the doctor you will be seeing at Cleveland Clinic. Please be sure to:

  • Send all information in the same package
  • Clearly mark the package with your name and address
  • Send the package using Airborne Express, Federal Express, or certified U.S. mail (make sure you have a tracking number)

Hand carry: If your appointment is less than a week away, please bring your records with you to your appointment (see patient checklist).

If you are having a procedure or surgery, you will receive instructions about what to expect before, during and after the procedure. We will also let you know about any special instructions you need to follow before you come in. You can visit our website to learn more about treatment options. You will receive appointment information by mail. Sign up for MyChart to receive appointment information, results from testing, message your doctor’s office and more.

Your appointment day:

Your appointment information will include where you need to go by desk location. An interactive direction finder will help you map how to get to your locations when you arrive.

Your appointments may include testing before or after your visit with your Cleveland Clinic provider. You may need additional testing, such as blood work or imaging (X-rays, scans, etc.), to help your doctor better understand your condition and decide on the best treatment for you.

You will meet with a nurse or physician assistant (PA) who will ask for the information needed before you are seen.

You will then meet with your doctor, who will review your records, ask you about your medical history, perform a physical exam and talk to you about the best plan for your treatment and care.

You may spend several hours at Cleveland Clinic the day of your appointment. How long you are here depends on your schedule and specific healthcare needs, such as any tests or consultations you may need. Please plan ahead and bring your medications and anything else you may need for the day. Cleveland Clinic has a variety of restaurants, shops and activities to visit. You can also visit our resource center before, after, or in between appointments.

Although most appointments are completed within a day, you may need to stay in the Cleveland area 1 to 2 days if you need additional testing or procedures to treat your condition. If this is the case, we will talk with you about how long you’ll need to stay.

Your follow-up care will be determined based on your individual needs.e

You will receive information about how to contact us if you have any questions or concerns after you leave Cleveland Clinic.

We look forward to seeing you. If you have any questions prior to your visit, please contact your appointment office or the Heart & Vascular Resource Nurses.

If you have an appointment with a specialized clinic or center, read more about what to expect during your appointment on the specific Center page

Patient Checklist

Patient Checklist

The following checklist describes the information we require from you before or during your initial examination. Please be prepared with this information for your first visit. In some cases you may be required to mail this information ahead of time. Any information you send to the Cleveland Clinic should be clearly marked with your name, address, and phone number, and sent via a carrier that provides you with a tracking number, such as DHL, Federal Express, or certified U.S. mail.

Information about your referring or primary physician:

  • Name
  • Address
  • Phone Number
  • Fax Number (if applicable)
  • Email (if applicable)

Information about you:

  • Name
  • Birthdate
  • Address
  • Phone Number
  • Email (if applicable)
  • Social Security Number
  • Insurance information - please bring your insurance card with you
  • Picture ID - drivers license or state ID
  • Questions for your doctor - please prepare a list of specific questions that you would like to ask

Your complete Medical History and Records

  • Bring your original medication containers. Also include all vitamins, herbals, or over-the-counter pills or remedies. This helps avoid confusion over dosages and names of your current medical program.
  • Bring the discharge summaries from any recent hospital stays (within the past 3 to 5 years).
  • Make a list of any devices (such as a pacemaker) and the type and settings that have been prescribed for you, if known.
  • If you have had any of the following diagnostic tests or procedures, please obtain the actual tests (films or tracings) and reports from your outside doctor. Bring this information with you, or mail it ahead of time via overnight mail or express mail to your Miller Family Heart & Vascular Institute doctor.
    • Operative notes from previous heart surgeries
    • Cardiac catheterization: actual film plus report
    • Echocardiogram: report plus actual film (video tape or CD-ROM are fine)
    • Thallium stress test: actual x-ray film plus report
    • Chest x-ray, CT scans, ultrasounds: x-ray films plus report
    • Electrocardiograms: actual tracings, if available
    • Electrophysiology testing: actual tracings and reports

Other important information to prepare for your visit:

  • You will receive an appointment schedule in the mail prior to your visit. If your visit is scheduled within two days of your appointment, you will receive your written schedule when you arrive at the Miller Family Heart & Vascular Institute at Cleveland Clinic.
  • You are encouraged to bring a family member or friend on the day of your appointment, though it is not absolutely necessary.
  • Take all of your medications as prescribed, unless you have been given other instructions. If you have diabetes, ask for specific diet and medication instructions.
  • The time you are asked to report for your appointment or procedure includes the time necessary to provide you with additional instructions and preparation. This may result in a delay in your procedure time or a delay in seeing your physician. It is our commitment to provide each patient with the best care. We will do our best to make sure that you and your family members are as comfortable as possible during your stay.
  • Please report to Desk J1-3, the Miller Family Heart & Vascular Institute Registration Desk, to start your appointment. Please show the receptionist your appointment schedule and insurance information.
    Get locations and directions and parking information.
  • If this is your first visit, please plan on being at Cleveland Clinic for four hours.
  • If you have questions or need to reschedule your appointment, please contact the Appointment Office as soon as possible.
Travel Guide

Travel Guide

How to Get Here

To help you plan your visit, we have listed the dining facilities and accommodations at Cleveland Clinic and nearby communities including University Circle, Little Italy and Downtown Cleveland.

Download our Travel Guide.

By Car

The Miller Family Heart & Vascular Institute is located at the following address:

9500 Euclid Ave.
Cleveland, OH

By Air

Greater Cleveland is serviced by two airports: Hopkins International Airport and Akron-Canton Regional Airport. Hopkins International Airport is approximately 30 minutes from Cleveland Clinic. Akron-Canton is approximately 1 hour.

Call airlines for airplane flights. Here are some suggestions for you:

  • Make sure ticket is refundable should discharge date change. You may want to stay one night in our hotels after discharge, so plan your flight home accordingly
  • Let airline know that you may need assistance to and from the gate
  • Arrangements can be made by your personal travel agent, direct to the airline, or any online service. American Express Travel is also available to provide you with full-service travel arrangements: Hours: 8 a.m. - 5 p.m. (EST) weekdays. Phone: 216.444.2564. Toll Free: 800.955.6111 (a $30 processing fee is charged for each ticket).

By Taxi or Car Service

Taxis are available at either airport to transport you to Cleveland Clinic. In addition, our Medical Concierge team is here to help you prior to your arrival. Patient representatives can provide you with options for transportation to and from the airport and hotel

Contact Medical Concierge

Heart Surgery Patients:

If you are traveling here for heart surgery, the Miller Family Heart & Vascular Institute is pleased to offer free car service transportation to and from Cleveland Hopkins Airport for Cardiothoracic Surgery patients (and the family members who accompany them). The car service will pick up patients and their family members upon arrival at Hopkins Airport and will transport them to their local hotel. Upon discharge from the hospital, the car service will be available to return the patient from Cleveland Clinic back to Hopkins Airport.

Arrangements may be made in two ways:

Via Medical Concierge:

If you use the Medical Concierge, they can assist you with arranging this complementary car service. Call: 800.223.2273, ext. 5-5580.

On your own

The phone number will be provided to you by the surgical scheduler. Reference Cleveland Clinic Cardiothoracic Surgery when booking your pick-up. This complimentary service is offered for one round trip per patient/family. Tips are already included. If your travel arrangements change, please contact the care service directly to let them know.

Where to Park

Self-park in a garage:

1956 E. 93rd St.
Cleveland, Ohio

Valet:

9500 Euclid Avenue
Cleveland, OH

Where to Stay

Via Medical Concierge:

The Miller Family Heart & Vascular Institute offers special, free concierge services exclusively for our out-of-state patients and their families. The medical concierge can assist you with hotel and housing reservations and providing discounts when available. In addition, the concierge can provide a resource for you to assist with your stay. Your Medical Concierge is on hand for your convenience every weekday from 8 a.m. to 5 p.m. (EST). Contact Medical Concierge at: 800.223.2273 ext. 5-5580 or via e-mail at medicalconcierge@ccf.org.

On your own

When making reservations, ask if discounted Cleveland Clinic rates or weekly rates are available. In addition, you may want to inquire about free shuttle service to and from Cleveland Clinic.

There are a number of options for places to stay on and around Cleveland Clinic’s Main Campus.

Where to Check in at Cleveland Clinic

  • Enter the Miller Family Pavillion from Euclid Avenue
  • Report to Desk J1-3, the Miller Family Heart & Vascular Institute Registration Desk, to start your appointment.
  • Show the receptionist your appointment schedule and insurance information. If this is your first visit, please plan on being at Cleveland Clinic for four hours.

If you need assistance, look for our ambassadors dressed in bright red jackets. They are here to help you find your way.

Travel & Concierge Services (for patients outside Ohio and U.S.)

Available: 8 a.m. - 5 p.m. (ET) M-F

Our Medical Concierge team is here to help you prior to your arrival. After your medical appointment is scheduled, our patient representatives can help with any additional travel questions including:

  • Providing hotel or lodging options in Cleveland 
  • Sharing options for transportation to and from the airport and hospital  
  • Making interpreter arrangements for appointments
  • Coordinating multiple medical appointments for one stay
  • You can also find parking, lodging and transportation information in the Cleveland area here.

Contact Medical Concierge

Plan your own trip by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.

Locations
Cleveland Main Campus: P - Surgery Center
2070 East 90th St.
Cleveland, Ohio 44195

Independence
5001 Rockside Rd., Crown Centre II
Independence, Ohio 4413

Hours: Monday - Friday, 8 a.m. - 4:30 p.m.
Phone: 216.444.2564;
Toll-free: 800.955.6111
Fax: 216.444.2500
Email: amexclinictravel@aexp.com

FAQs

FAQs

Why Choose Cleveland Clinic?

    Why should I Choose the Cleveland Clinic for my care?

    The Sydell and Arnold Miller Family Heart & Vascular Institute is home to one of the largest cardiovascular practices in the U.S. Our skilled and experienced caregivers have treated patients with every type of cardiovascular disease. U.S. News & World Report has ranked Cleveland Clinic as the No.1 heart program in America every year since 1995. In addition, the institute has received awards for Heart Failure care and earned a three-star ranking from The Society of Thoracic Surgeons in several areas.

    • Are there any facts & statistics available for people to view?
      Cleveland Clinic heart and vascular specialists have more than 600,000 patient visits each year. You can see an overview of facts about the Miller Family Heart & Vascular Institute on our website. You can also look at a complete listing of outcomes of various treatments and procedures online. In addition, the Department of Cardiothoracic Surgery lists specific cardiac surgery outcomes in our E15 Matrix Data Set. Cleveland Clinic outcomes are much better than expected in many areas.
    • Can I hear from some of your patients?
      If you would like to hear about other patients’ experiences to learn what it’s like to be a patient at Cleveland Clinic, you can read patient stories on our website. If you are interested in valve surgery, you can get more information at: HeartValveSurgery.com.

    Learn more about the Miller Family Heart & Vascular Institute

How do I find a doctor?

    There are two ways to find a doctor in the Miller Family Heart & Vascular Institute:

    1. Department search: The Miller Family Heart & Vascular Institute includes several departments: Cardiovascular Medicine, Thoracic and Cardiovascular surgery, and Vascular Surgery. Teams of experts work together in specialized centers and clinics that are focused on the treatment of patients with specific disorders. You can click on the links to choose the right department, then call to make an appointment with one of the department team members.
    2. Use the doctor search to find a doctor, interventionalist or surgeon who specializes in your condition. You can review physician biographies by clicking on a doctor’s picture, then choosing “Biography” in the bar below the image. Many doctors also have videos to introduce themselves and share information about their interests and specialties.

    If you aren’t sure which doctor is right for you, please contact our Heart and Vascular Resource Nurses.

    How many doctors and nurses work in the Miller Family Heart & Vascular Institute?

    We have more than 1,600 doctors and nurses, including:

    • 136 Cardiologists and Vascular Specialists
    • 24 Cardiac Surgeons (treatment of adult and pediatric patients)
    • 21 Vascular Surgeons
    • 5 Thoracic Surgeons
    • 47 Advanced Practice Providers (Nurse Practitioners and Physician Assistants)
    • 1,304 Nurses
    • 120 Residents and Fellows

    Learn more about our model of care.

What types of research are being done at Cleveland Clinic?

    Cleveland Clinic considers research to be an essential component in patient care. Hundreds of trials are ongoing every day at the Miller Family Heart & Vascular Institute. You can view a list of Cleveland Clinic trials here: research trials or visit clinicaltrials.gov for a list of all trials available across the country.

Locations

    Where is the Miller Family Heart & Vascular Institute located?

    The Miller Family Heart & Vascular is located at Cleveland Clinic’s main campus, just east of downtown Cleveland, OH. Cleveland Clinic is divided into institutes that are within separate buildings – each designated by a letter. The J Building is home to the Miller Family Heart & vascular Institute, and Vascular Surgery is in F30.

    How do I get to Cleveland Clinic?

    You can use the campus map to find your way to Cleveland Clinic and the J Building. An interactive route planner will help you find your way around campus.

    Are there other Cleveland Clinic locations?

    Cleveland Clinic has multiple locations throughout Northeast Ohio. There are also Cleveland Clinic locations in Florida, Canada, Las Vegas, Abu Dhabi and other areas. Many hospitals also have alliances with Cleveland Clinic’s heart and vascular program.

Medical Records and Images

    There are several ways to share your medical records and images with your Cleveland Clinic Provider

    Medical Authorization
    Please make sure you give your local doctor written authorization to share your medical records and images with Cleveland Clinic. This authorization is needed before we can receive any information. You can complete this form and give it to your local doctor.

    Care Everywhere
    If your home hospital uses Care Everywhere, which is part of the EPIC electronic medical record system, your medical records and images are available to Cleveland Clinic electronically. You can check the list of hospitals that use this system here: epic.com/careeverywhere.  If your records are available via Care Everywhere, let us know.

    Fax
    Contact your Cleveland Clinic doctor’s office after you make an appointment to find out which records they would like faxed to the office and which fax number you should use.

    Electronic Transfer of Images and CDs
    If your medical images and films are on a CD, USB/jump drive or an external hard drive, you can use Cleveland Clinic’s secure and private portal website to upload your images.

    Mail
    Please follow these instructions to mail your medical information to Cleveland Clinic:

    • Make sure you address the package to a specific Desk number and person
    • Make sure the person the package is addressed to knows you have mailed the information
    • Include your name and address on your package, and use a carrier that gives you a tracking number (FedEx, UPS, certified U.S. mail)
    • Make sure your package will arrive on a weekday
    • If you want a copy of your records, please do so before you send your package to Cleveland Clinic. We cannot return medical records
    • We suggest contacting us on the expected arrival date to make sure your package was received

    Mailing Address:

    NAME OF PERSON
    Miller Family Heart & Vascular Institute
    Cleveland Clinic
    9500 Euclid Ave.
    DESK NUMBER
    Cleveland, Ohio 44195

    How do I get Medical Records from Cleveland Clinic?
    MyChart is a secure, electronic healthcare management tool that allows you to access parts of your electronic medical records, appointment schedule, medication information and more.

    If you have MyChart, you will have full access to your medical records.

    If you do not have MyChart and need your medical records or images, click here for instructions on how to get them.

Appointments

    How can I make an appointment?

    You do not need a referral to make an appointment unless your insurance requires one.

    You can make an appointment:

    If you have questions, contact our Heart and Vascular Resource Center Nurses

    What should I expect during an appointment at Cleveland Clinic?

    You can learn more about what to expect and see a patient checklist on our website. If your appointment is with a doctor in a specialized Center or Clinic, you can find more information about what to expect on the individual webpages.

    What if I have a complex condition? Is there a way to talk to a doctor before I come to Cleveland Clinic?

    Virtual pre-visits are available with some Miller Family Heart & Vascular Institute doctors. The purpose of a pre-visit is to talk to the doctor, review your information and help you and your doctor prepare for what to expect at your in-person visit. A virtual pre-visit can be very helpful if you have a complex condition. There is a charge for this visit, which is payable by credit card.

    Learn more about Express Care Online virtual visits.

    How do I manage follow-up care if I don’t live near Cleveland Clinic?

    Patients who come to the Cleveland Clinic follow up in many ways. We will ask you about your local doctors and communicate with them to keep them updated on our findings and your plan of care, and to help manage your care at home.

    Depending on your condition or treatment, your Cleveland Clinic doctor may want to see you in person for follow-up visits. Your doctor will let you know how often you need to be seen for visits and testing, if needed.

    You may be able to schedule virtual visit follow-up appointments by using the Cleveland Clinic Express Care® Online tool. This service offers patients a fast, secure and easy way to see their Cleveland Clinic providers in real time using a smartphone (iPhone or Android), tablet or computer.

    What is MyChart and how can I use it to connect to my doctor?

    MyChart is a secure, online health management tool that connects Cleveland Clinic patients to portions of their electronic medical record.

    You can use the Message My Doctor’s Office feature to send a secure, non-urgent to your established healthcare providers (providers you have seen within the last fifteen months). Messages are answered within three business days.

    Can I get a second opinion without coming to Cleveland Clinic?

    Our secure, online second opinion service, MyConsult, allows you to get a second opinion from one of our medical specialists without the time and expense of travel. To do so, you send your medical records and test results to Cleveland Clinic, and one of our specialists evaluates your condition and needed treatment. You will receive a complete second opinion, including treatment options. MyConsult services are not covered by any type of insurance. You can visit the MyConsult website or contact the MyConsult Clinical Support Team at 800.223.2273 Ext. 43223.

    Can I transfer a family member from another hospital to Cleveland Clinic?

    If you would like your family member transferred to the Miller Family Heart & Vascular Institute from another hospital, please have the attending physician at the hospital contact Patient Access Services at 216.444.8302 or toll-free 800.553.5056. This is a direct-access, 24-hour phone line for physician-to-physician communication related to patient transfers.

    What if I or my loved one lives outside of the U.S.?

    We see patients from around the world and try to make it as easy as possible to get care at Cleveland Clinic. Contact the Global Patient Services Department to make arrangements or answer any questions you have. Cleveland Clinic also offers on-site interpreting services to help you have the best experience possible once you are here.

Travel

    I’m from out of town, how do I make arrangements to come to Cleveland Clinic?

    Travel Information

    We want to make your travel to the Cleveland Clinic as easy as possible. Here are a few links to help you:

    Where do I park?

    Please review our parking information.

    Once I get to Cleveland Clinic – how do I find my way?

    You can use the campus map to find your way to Cleveland Clinic and the J Building. An interactive route planner will help you find your way around campus.

    Our Red Coat team members can help you find your way around campus. You can also ask any caregiver wearing a badge for help with directions.

    What type of amenities can I find at Cleveland Clinic?

    Cleveland Clinic offers a variety of options for dining, shopping and activities, such as art tours, yoga and music performances.

    Learn all the amenities available to you.

Insurance

    Does my insurance cover care at Cleveland Clinic?

    Cleveland Clinic works with most major medical insurance programs. Contact your insurance provider directly to ask about your coverage and limitations.

    For more information about insurance and plans accepted by Cleveland Clinic

    You can also speak with one of Cleveland Clinic’s Patient Financial Advocates if you have questions about your insurance. Please call toll-free 844.500.9451 or email InsuranceHelp@ccf.org.

    Department-Specific Financial Counselors:

    • Cardiovascular Medicine: 216.444.9434 or toll-free 800.223.2273 Ext. 49434
    • Cardiothoracic Surgery: 216.445.0430 or toll-free 800.223.2273 Ext 50430
    • Vascular Medicine/Surgery: 216.444.6108 or toll-free 800.223.2273 Ext 46108

    Where can I learn more about billing and costs?

    Learn more here: Billing & Finance

    What should I do if I have billing or insurance-related problems?

    • Contact the telephone number listed on your billing statement
    • Please have your Cleveland Clinic history number and billing statement available
    • If the representative at that number is unable to solve your problem, ask to speak to the supervisor of that department
    • If you need further assistance, call Billing Customer Service at 866.621.6385 to set up payment arrangements.

Information for you

Contact Us

    Cleveland Clinic Heart and Vascular Institute nurses are available as a resource for you before you’ve made an appointment to discuss your condition or learn more about treatment options or help you choose the right doctor. They are also available after you’ve seen your doctor or after a hospital stay to answer your questions when you return home.

Service Recovery

    We always try to meet our patient and family expectations. If we haven’t, please let us know. If you are unable to reach the caregiver or department to voice your concerns, please contact our Heart & Vascular Resource Nurses. They will try to assist you. If you have concerns that are not resolved, please contact the Ombudsman office. The Ombudsman Office is the liaison between Cleveland Clinic and the patient in resolving problems that may arise during the course of treatment.

    The Ombudsman office is open Monday through Friday, 8 a.m. to 5 p.m. You may also leave a message at any time.