Welcome

Welcome

Welcome and thank you for choosing the Miller Family Heart, Vascular & Thoracic Institute for your care. We look forward to seeing you.

This section of the website will help you schedule and plan your visit to Cleveland Clinic.

Use the links on the page or in the information below to get details about each section.

  1. Make an appointment
  2. Read our Patient Checklist and learn what to expect during your appointment.
  3. Send your medical records and images. It is important that we receive your medical history and non-Cleveland Clinic records to help you avoid unnecessary testing and to create your best plan of care. Learn how to send your records and images to Cleveland Clinic.
  4. Make your travel plans. We want to make your travel as easy as possible. Check out our tips for planning your trip to Cleveland Clinic.
  5. Learn more about patient outcomes at Cleveland Clinic.

We hope this information helps make your appointment and trip as easy as possible. If you need more information, read through some common FAQs that may be helpful to you . Or, contact us ─ our Resource Nurses and appointment teams are here to help you.

Appointments

Appointments

Appointments (for U.S. patients)

Main Heart, Vascular & Thoracic Institute phone number: 800.659.7822

Or call specific departments:

  • Cardiology: 216.444.6697 or toll-free 800.223.2273, ext. 46697
  • Cardiovascular Surgery: 877.843.2781 (877.8Heart1)
  • Vascular Medicine: 216.444.4420 or toll-free 800.223.2273, ext. 44420
  • Vascular Surgery: 216.444.4508 or toll-free 800.223.2273, ext. 44508
  • Thoracic Surgery: 216.445.6860 or toll-free 800.223.2273, ext. 56860
  • Pediatric Cardiology: 216.445.5015 or toll-free 800.223.2273, ext. 55015
  • Pediatric and Congenital Heart Surgery: 216.445.5819 or toll-free 800.223.2273, ext. 55819

International Appointments (for patients outside the U.S.)

Learn more about our Global Patient Services department

Call: 00+1+216.444.6404 or request an appointment on line [Choose International Center in the Department or Specialty Area drop-down menu].

Online Second Opinions

You can receive a second opinion from a Cleveland Clinic doctor without leaving home.

Virtual Visits

Virtual visit services allow a fast, secure and easy way to receive care from our healthcare team in a live video visit using a smartphone (iPhone or Android), tablet or computer. Cleveland Clinic offers more ways than ever to schedule a virtual visit with your provider. The particular options may vary depending on your healthcare provider’s recommendations.

  • If you would like to schedule a virtual visit for your next visit, please call our appointment office (see above for phone numbers). If your provider performs virtual visits, and it is appropriate for your visit, our team will schedule your virtual visit.
  • New patients may choose to do a virtual education visit with a Cleveland Clinic provider. These visits are helpful to prepare for a visit or learn more about options for various heart, vascular or thoracic conditions.

Are virtual visits covered by insurance?

  • Your insurance may cover none, all, or part of the cost of the virtual visit. The cost varies by service and regular fees for all virtual visits (not related to COVID-19) will apply. Cleveland Clinic will continue to waive financial responsibility for virtual visits that are determined to be COVID-19 related, as defined by the Centers for Disease Control and Prevention. Patients are advised to call their insurance company prior to scheduling a virtual visit to understand potential financial responsibility, as coverage may change. Virtual visits are still an option for you, even if your insurance company does not cover it.

Questions about insurance, billing or finances?

We have many resources online and by phone. Learn more.

Appointment Reminders

Sign up for text appointment reminders.

Referrals, Patient Transfers and Critical Care Transport (for physicians)

We offer several options for physicians and health care professionals who would like to refer a patient and/or to arrange for emergency transportation.

Locations

Locations

Main Campus

Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822

Northeast Ohio Locations

Miller Family Heart, Vascular & Thoracic Institute
Cleveland Clinic Main Campus
9500 Euclid Avenue
Cleveland, OH 44195
216.444.2200 or 800.659.7822

Family Health Center Locations

Regional Hospital Locations

Florida

Cleveland Clinic Florida Weston
2950 Cleveland Clinic Boulevard
Weston, Florida 33331
Phone: 877.463.2010

Krupa Center
3250 Meridian Parkway
Weston, Florida 33331
Phone: 877.463.2010

Cleveland Clinic Florida - West Palm Beach Cardiology
1401 Forum Way, Suite 300
West Palm Beach, Florida 33401
Phone: 877.463.2010

Tomsich Health and Medical Center of Palm Beach County
525 Okeechobee Boulevard, Rosemary Square
West Palm Beach, Florida 33401
PhoneToll-free: 877.463.2010

Palm Beach Gardens
4520 Donald Ross Rd, Suite 200,
Palm Beach Gardens, Florida 33418
Phone: 877.463.2010

Cleveland Clinic Abu Dhabi

Al Maryah Island
Abu Dhabi, United Arab Emirates
Appointments:

  • +971.2.659.0200 (Outside the UAE)
  • 800.8.2223 (Within the UAE)

Alliances & Affiliations

Heart, Vascular & Thoracic Institute Alliance Partners

Deborah Heart and Lung Center
200 Trenton Road
Browns Mills, New Jersey 08015
Phone 1.800.555.1990

Froedtert & the Medical College of Wisconsin
9200 W. Wisconsin Ave.
Milwaukee, WI 53226
Phone: 414.805.3666

MedStar Southern Maryland Hospital Center
7503 Surratts Rd.
Clinton, MD 20735
Phone: 301.868.8000

MedStar Union Memorial
201 E. University Pkwy.
Baltimore, MD 21218
Phone: 410.554.2000

MedStar Washington Hospital Center
110 Irving St. NW
Washington, DC 20010
Phone: 202.877.7000

Parkview Heart Institute
Entrance 10
11108 Parkview Circle
Fort Wayne, Indiana 46845
Phone: 260.266.2000

St. Luke's Hospital
232 South Woods Mill Rd.
Chesterfield, MO 63017
Phone: 214.205.6801

Valley Health System, The Valley Hospital
223 N. Van Dien Ave.
Ridgewood, NJ 07450
Phone: 1.800.VALLEY1

Heart, Vascular & Thoracic Institute Affiliates

Kaweah Delta Medical Center
400 W Mineral King Ave.
Visalia, CA 93291
Phone: 559.624.2000

Rochester Regional General Hospital
1425 Portland Avenue
Rochester, NY 14621
Phone: 585.922.5661
Cardiothoracic Surgery

Heart Surgery Affiliates

MetroHealth Medical Center
2500 MetroHealth Drive
Cleveland, OH 44109
Phone: 216.778.4304
Cardiothoracic Surgery

Cardiovascular Medicine Affiliates

Ashtabula County Medical Center
2420 Lake Avenue
Ashtabula, OH 44004
Phone: 440.997.2262

Talk to a Nurse

Talk to a Nurse

Cleveland Clinic Heart, Vascular & Thoracic Institute nurses are experienced registered nurses who are available as a resource for you before you make an appointment. The nurses can help you learn more about your condition and treatment options and help you choose the right doctor. You may also contact the nurses with questions after your appointment or treatment. They are available Monday through Friday, 8:30 a.m. – 4 p.m. (ET).

To contact a nurse:

After Your Hospital Stay

If your care includes a hospital stay, we understand that you may have questions or concerns after you get home. Before you leave the hospital, we will give you a phone number to reach a health care professional 24 hours a day, 7 days a week. 

Specialized heart, vascular and thoracic nurses will answer your call Monday-Friday, 7 a.m. – 7 p.m. (ET). If you need to call after hours, you will be able to talk to a healthcare provider who can help you.

If you have an emergency, call 911!

What Our Patients Are Saying About Us

"The phone line is the perfect solution to those with no medical background, to provide confidence, directions, and answers 24/7."
- Louise, Arizona

"Thank you so very much for your time, effort and reply. As I said and implied, the reputation of Cleveland Clinic is eminent and when I happened upon the website and the opportunity to make contact and ask, I said to myself "Why not try?"
- Bill, Michigan

"You have been most helpful. You are a wonderful introduction to Cleveland Clinic. If all interactions are as straight forward and positive as this, it will be a most pleasant experience in what has been a stressful medical condition. Thanks again.”
- Carolyn, California

"I cannot say enough. The nurses made me feel so comfortable about what has been happening. We have been raving about the phone line since we came home. It certainly makes you feel comfortable knowing that you can call. I called three times and they made me feel so comfortable. It is a wonderful tool. Even if you have a doctor at home it feels good to know you can be in touch with Cleveland Clinic”
- Harriet, South Carolina

Records & Images

Records & Images

An important part of your appointment at Cleveland Clinic is your doctor’s review of your medical records and results of imaging tests you have had (X-rays, MRIs, CT scans, etc). This review helps your doctor understand your medical history and helps you avoid unnecessary tests. 

It is your responsibility to have your records from your non-Cleveland Clinic doctor(s) and hospital(s) sent to Cleveland Clinic. You may need to sign a release of information to have your records sent to us.

Use the patient checklist to make sure we have all the needed information.

Please review the following information about sharing your medical information with Cleveland Clinic, and let us know if you have any questions. Thank you!

Written information

Care Everywhere

Care Everywhere is an electronic medical record platform (EPIC) that allows hospitals that use the system to share patients’ medical records. A list of participating hospitals is available on the Care Everywhere website. Please let your Cleveland Clinic doctor know if we can use Care Everywhere to access your information. You may need to complete an authorization form. Ask your doctor/hospital for one. If they do not have one, please click here to access a form to give to your non-Cleveland Clinic doctor/hospital.

Fax

If Care Everywhere is not available, please fax your information to your Cleveland Clinic doctor at least one week before your appointment.

Mail

When you make your appointment, ask the appointment secretary for the mailing address (including Desk number) to send your records. Send your records to the doctor you will be seeing at Cleveland Clinic. Please be sure to:

  • Send all information in the same package
  • Clearly mark the package with your name and address
  • Send the package using Airborne Express, Federal Express, or certified U.S. mail (make sure you have a tracking number)

Hand carry

If your appointment is less than a week away, please bring your records with you to your appointment (see patient checklist).

Image Upload

If your images or films from other hospitals or medical offices are on a CD, USB/jump drive or an external hard drive, please use Cleveland Clinic’s secure and private portal website to upload your images.

This site works best with the Google Chrome internet browser. Follow the instructions on the site to upload your files. If you have any questions, please download the step-by-step guide.

Please let your doctor’s office know when your records have been uploaded. Your doctor will be able to see the files within 24 hours.

Direct Image Transfer from Other Hospitals

Cleveland Clinic is able to share images with several hospitals using an electronic system. Please ask your local doctor or hospital radiology department if they are able to use direct image transfer to send your images to Cleveland Clinic.

Patient Checklist

Patient Checklist

The following information will be needed before your first visit. Please fax or mail (use express/overnight mail) the information about you and your primary and/or referring doctor(s) to your Cleveland Clinic doctor at least one week before your appointment. You may also bring this information with you to your appointment. Your information is strictly confidential. Thank you!

Information about you:

  • Name
  • Birthdate
  • Address
  • Phone Number
  • Email (if applicable)
  • Social Security Number
  • Insurance information - please bring your insurance card with you
  • Picture ID - drivers license or state ID

Information about your referring and your primary physician (if different from your referring physician):

  • Name
  • Address
  • Phone Number
  • Fax Number (if applicable)
  • Email (if applicable)
  • Questions for your doctor - please prepare a list of specific questions that you would like to ask

Please bring these things with you to your appointment:

  • Insurance card
  • A list of questions for your doctor
  • Pill bottles (original containers)
  • Discharge summaries from any hospital stays in the last 3 -5 years
  • If you have an implanted cardiac device like a pacemaker or defibrillator, bring your device ID card that includes the device manufacturer and model number

Important test information we need

Please send us any of the following test information that applies to you:

  • Operative notes from any heart surgeries you have had
  • Actual film/CD and report from cardiac catheterization
  • Film/videotape/CD and report from echocardiogram
  • X-ray and report from chest X-rays, CT scans and ultrasounds
  • Paper print-outs (if available) from electrocardiograms (ECG/EKG) 
  • Paper print-outs (if available) and report from electrophysiology testing
  • Results of recent blood/lab tests
  • Other:__________________________________________________________

We want to make sure your visit meets your needs. Please bring a list of questions you have to ask your doctor. See Questions to Ask Your Doctor for more information.

What to Expect

What to Expect

Before your visit

Appointment schedule and time:

  • Before your appointment, we will send you an appointment schedule by mail or through MyChart. If your visit is scheduled within two days of your appointment, you will get a schedule when you arrive at the Miller Family Heart, Vascular & Thoracic Institute at Cleveland Clinic.
  • Your arrival time is not always your actual appointment or procedure time. It allows for extra time, if needed, to get you ready for your appointment/procedure. Your doctor will see you as soon as possible after your arrival time. Cleveland Clinic is committed to providing each patient with the best care.
  • If you have questions or need to reschedule your appointment, please contact the appointment office as soon as possible.

Your appointment day

Medication guidelines

Take all of your medications as prescribed, unless you have received other instructions. Depending on the test(s) or procedure(s) you need, you may need to fast or adjust the medications you take for diabetes.

Visitors

The safety of our patients and caregivers remains our top priority. (Please check Cleveland Clinic’s current visitor guidelines ). If you have any questions about visitation or bringing someone with you to your appointment, please contact your doctor’s office.

Parking and Travel

We want to make your trip to Cleveland Clinic as easy as possible.

Map your route to Cleveland Clinic and throughout the campus.

Valet parking is available from 6 a.m. to 7 p.m. in front of the Miller Pavilion Building. You can also park in the garage located on Euclid Avenue between East 93rd and East 96th Streets. Wheelchairs are available in the garage or at the J1 Information & Guest Services desk . Discount parking vouchers are available - please ask your parking garage attendant or visit the H-11 Cashier's Office.

Arrival

Please check-in at the J1-3 Desk. The desk is located on the first floor of the Miller Pavilion. Please show the receptionist your appointment schedule and insurance information.

If you need help finding your way around campus, please ask a Red Coat team member. These are Cleveland Clinic employees wearing red blazers. They can also help with wheelchairs and other needs. You may also ask any Cleveland Clinic employee wearing a badge ─ we are all here to help.

You may need testing such as blood work or imaging (X-rays, scans, etc.) before or after your visit. These tests help your doctor learn more about your condition and plan the best treatment for you.

You will meet with a nurse or physician assistant (PA) before you meet with your doctor.

Your doctor will review your records and other information you share with the nurse/PA, ask you about your medical history, perform a physical exam and talk to you about the best plan for your treatment and care.

Please plan to spend the entire day at Cleveland Clinic. Bring your medications and anything else you may need. Cleveland Clinic has several restaurants and shops to visit. Depending on safety restrictions, you may also visit the Patient and Family Health & Education Center before, after, or between appointments.

Although most appointments are completed within a day, you may need to stay in the Cleveland area 1 to 2 days if you need additional testing or procedures. If this is the case, we will talk with you about the details so you can plan your stay.

Your follow-up care will be based on your individual needs.

We look forward to seeing you. If you have any questions before your visit, please contact the appointment office or the Heart, Vascular & Thoracic Resource Nurses.

If you have an appointment with a specialized clinic or center, click here to choose the center and get more information about what to expect during your appointment.

We have many ways to stay in touch and answer questions after your visit:

  • MyChart: A secure, online health management tool that connects you to your Cleveland Clinic healthcare team and important information from your electronic medical record, 24//7. You can also use MyChart to send a secure message your healthcare provider’s office, schedule appointments and request medication renewals.
  • Phone: We will give you the direct phone number to reach your healthcare provider’s office.
  • Our Resource Nurses are available to answer your questions.
Travel Guide

Travel Guide

Learn about travel to the Sydell and Arnold Miller Family Heart, Vascular & Thoracic Institute, including information about - parking, dining, hotels, amenities and more.

Help With Travel Plans

Medical Concierge

The Miller Family Heart, Vascular & Thoracic Institute offers free concierge services exclusively for out-of-state patients and their families. The medical concierge can help you make travel plans, get available discounts and make other arrangements you need during your stay. 

American Express Global BusinessTravel

American Express Global BusinessTravel is available to help you with travel arrangements. A $30 processing fee is added to each airline ticket.

How to Get Here

By Car

The Miller Family Heart, Vascular & Thoracic Institute is located at:

9500 Euclid Ave.
Cleveland, OH 44195

Parking Information

Parking Garage

1956 E. 93rd St.
Cleveland, Ohio

Valet Parking

9500 Euclid Avenue
Cleveland, OH

By Air

Greater Cleveland is serviced by two airports: Cleveland Hopkins International Airport and Akron-Canton Airport. Cleveland Hopkins International Airport is approximately 30 minutes from Cleveland Clinic. Akron-Canton Airport is about 1 hour away.

When scheduling your flight:

  • Make sure your ticket is refundable in case you need to make changes to your stay in Cleveland.
  • Let the airline know that you may need assistance getting to and from the gate.

By Taxi or Car Service

Taxis and other car services are available at both local airports to drive you to Cleveland Clinic.

Heart Surgery Patients

The Miller Family Heart, Vascular & Thoracic Institute is pleased to offer free car service to and from Cleveland Hopkins International Airport for Cardiothoracic Surgery patients (and the family members who accompany them). Service includes transportation from the airport to your hotel and service from the hospital to the airport when you are ready to go home. The service includes a tip and is limited to one round-trip per patient/family.

You can make arrangements in two ways:

Via Cleveland Clinic Medical Concierge:

Call: 216.445.5580 or 800.223.2273, ext. 5-5580.

On your own

Your surgery scheduler will give you the phone number to make arrangements. When you call, let them know you are a Cleveland Clinic Cardiothoracic Surgery patient. Please contact the car service directly if your travel arrangements change.

Hotel Information

There are many hotels on and near Cleveland Clinic’s Main Campus.

When making reservations, ask about discounted Cleveland Clinic rates or weekly rates and free shuttle service to and from Cleveland Clinic.

FAQs

FAQs

Why should I choose Cleveland Clinic for my care?

The Sydell and Arnold Miller Family Heart, Vascular & Thoracic Institute is home to one of the largest cardiovascular practices in the U.S. Our skilled and experienced caregivers have treated patients with every type of cardiovascular disease. U.S. News & World Report has ranked Cleveland Clinic as the No.1 heart program in America every year since 1995. In addition, the institute has received awards for heart failure care and earned a three-star ranking from The Society of Thoracic Surgeons in several areas.

What types of facts & statistics are available?

Cleveland Clinic heart, vascular and thoracic specialists have more than 600,000 patient visits each year. 

In addition, the Department of Cardiothoracic Surgery lists specific cardiac surgery outcomes in our E15 Matrix Data Set. Cleveland Clinic outcomes are much better than expected in many areas.

What can I expect as a Cleveland Clinic patient?

How do I find a doctor?

There are two ways to find a doctor in the Miller Family Heart, Vascular & Thoracic Institute:

  1. Department search: The Miller Family Heart, Vascular & Thoracic Institute includes several departments: Cardiovascular Medicine, Thoracic and Cardiovascular Surgery, and Vascular Surgery. Teams of experts work together in specialized centers and clinics that are focused on the treatment of patients with specific disorders. You can click on the links to choose the right department, then call to make an appointment with one of the department team members.
  2. Use the doctor search to find a doctor, interventionalist or surgeon who specializes in the care of patients with your condition. Click on the doctor’s picture, then choose “biography” below the image to learn more about a doctor. Many doctors also have videos to introduce themselves and share information about their interests and specialties.

If you aren’t sure which doctor is right for you, please contact our Heart, Vascular & Thoracic Institute Resource Nurses.

How many doctors and nurses work in the Miller Family Heart, Vascular & Thoracic Institute?

We have more than 1,600 doctors and nurses, including:

  • 136 Cardiologists and Vascular Specialists
  • 24 Cardiac Surgeons (for adult and pediatric patients)
  • 21 Vascular Surgeons
  • 5 Thoracic Surgeons
  • 47 Advanced Practice Providers (Nurse Practitioners and Physician Assistants)
  • 1,304 Nurses
  • 120 Residents and Fellows

Learn more about our model of care.

What types of research are being done at Cleveland Clinic?

Cleveland Clinic considers research to be an essential component in patient care. Hundreds of trials are ongoing every day at the Miller Family Heart, Vascular & Thoracic Institute. You can view a list of Cleveland Clinic trials here: research trials or visit clinicaltrials.gov for a list of all trials available across the country.

Locations

Where is the Miller Family Heart, Vascular & Thoracic Institute located?

The Miller Family Heart, Vascular & Thoracic Institute is located at Cleveland Clinic’s main campus, just east of downtown Cleveland, OH. Cleveland Clinic is divided into institutes that are within separate buildings – each designated by a letter. The J Building is home to the Miller Family Heart, Vascular & Thoracic Institute, and the Vascular Surgery Department is at Desk F30.

How do I get to Cleveland Clinic?

You can use the campus map to find your way to Cleveland Clinic and the J Building. Use the interactive route planner to find your way around campus.

Are there other Cleveland Clinic locations?

Cleveland Clinic has multiple locations throughout Northeast Ohio. There are also Cleveland Clinic locations in Florida, Canada, Las Vegas, Abu Dhabi and other areas. Many hospitals also have alliances with Cleveland Clinic’s heart and vascular program.

Medical Records and Images

How Do I Share My Medical Records With Cleveland Clinic?

There are several ways to share your medical records and images with your Cleveland Clinic Provider.

Medical Authorization
Please make sure you give your local doctor written authorization to share your medical records and images with Cleveland Clinic. This authorization is needed before we can receive any information. You can complete this form and give it to your local doctor.

Care Everywhere
If your home hospital uses Care Everywhere, which is part of the EPIC electronic medical record system, your medical records and images are available to Cleveland Clinic electronically. You can check the list of hospitals that use this system here: epic.com/careeverywhere. If your records are available via Care Everywhere, please let us know.

Fax
Contact your Cleveland Clinic doctor’s office after you make an appointment to find out which records they would like faxed to the office and which fax number you should use.

Electronic Transfer of Images and CDs
If your medical images and films are on a CD, USB/jump drive or an external hard drive, you can use Cleveland Clinic’s secure and private portal website to upload your images.

Mail
Please follow these instructions to mail your medical information to Cleveland Clinic:

  • Make sure you address the package to a specific desk number and person.
  • Make sure the person the package is addressed to knows you have mailed the information.
  • Include your name and address on your package, and use a carrier that gives you a tracking number (FedEx, UPS, certified U.S. mail).
  • Make sure your package will arrive on a weekday.
  • If you want a copy of your records, please do so before you send your package to Cleveland Clinic. We cannot return medical records.
  • We suggest contacting us on the expected arrival date to make sure your package was received.

Mailing Address:

NAME OF PERSON
Miller Family Heart, Vascular & Thoracic Institute
Cleveland Clinic
9500 Euclid Ave.
DESK NUMBER
Cleveland, Ohio 44195

How do I get Medical Records from Cleveland Clinic?

MyChart is a secure, electronic healthcare management tool that allows you to access parts of your electronic medical records, appointment schedule, medication information and more.

If you have MyChart, you will have full access to your medical records.

If you do not have MyChart and need your medical records or images, click here for instructions on how to get them.

Appointments

How can I make an appointment?

You do not need a referral to make an appointment unless your insurance requires one.

You can make an appointment:

If you have questions, contact our Heart, Vascular & Thoracic Resource Center Nurses

What should I expect during an appointment at Cleveland Clinic?

You can learn more about what to expect and see a patient checklist on our website. If your appointment is with a doctor in a specialized center or clinic, you can find more information about what to expect on the individual webpages.

What if I have a complex condition? Is there a way to talk to a doctor before I come to Cleveland Clinic?

Virtual pre-visits are available with some Miller Family Heart, Vascular & Thoracic Institute doctors. The purpose of a pre-visit is to talk to the doctor, review your information and help you and your doctor prepare for what to expect at your in-person visit. A virtual pre-visit can be very helpful if you have a complex condition. There is a charge for this visit, which is payable by credit card.

Who do I see for follow-up care if I don’t live near Cleveland Clinic?

You have several options for follow-up care if you don’t live near Cleveland Clinic. We can communicate with your local doctors to keep them updated on our findings and your plan of care so they can manage your care at home.

Depending on your condition or treatment, your Cleveland Clinic doctor may want to see you in person for follow-up visits. Your doctor will let you know how often you need to be seen for visits and about any tests you need.

You may be able to schedule virtual visit follow-up. This service offers patients a fast, secure and easy way to see their Cleveland Clinic providers in real time using a smartphone, tablet or computer.

What is MyChart and how can I use it to connect to my doctor?

MyChart is a secure, online health management tool that connects Cleveland Clinic patients to important parts of their electronic medical record.

You can use the Message My Doctor’s Office feature to send a secure, non-urgent to healthcare providers (you have seen within the last 15 months). Messages are answered within three business days.

Can I get a second opinion without coming to Cleveland Clinic?

Our secure, online second opinion service, MyConsult, allows you to get a second opinion from one of our medical specialists without the time and expense of travel. To do so, you send your medical records and test results to Cleveland Clinic, and one of our specialists evaluates your condition and needed treatment. You will receive a complete second opinion, including treatment options. MyConsult services are not covered by insurance. You can visit the MyConsult website or contact the MyConsult Clinical Support Team at 800.223.2273, ext. 43223.

Can I transfer a family member from another hospital to Cleveland Clinic?

If you would like your family member transferred to the Miller Family Heart, Vascular & Thoracic Institute from another hospital, please have the attending physician at the hospital contact Patient Access Services at 216.444.8302 or toll-free 800.553.5056. This is a direct-access, 24-hour phone line for physician-to-physician communication related to patient transfers.

What if I or my loved one lives outside of the U.S.?

We see patients from around the world and try to make it as easy as possible to get care at Cleveland Clinic. Contact the Global Patient Services Department to make arrangements or answer any questions you have. Cleveland Clinic also offers on-site interpreting services to help you have the best experience possible once you are here.

Travel

We want to make your trip to Cleveland Clinic as easy as possible. Here are a few links to help you:

Where do I park?

Please review our parking information.

How do I find my way around Cleveland Clinic?

You can use the campus map to find your way to Cleveland Clinic and the J Building. Use the interactive route planner to find your way around campus.

Our Red Coat team members can help you find your way around campus. You can also ask any caregiver wearing a badge for help with directions.

What type of amenities can I find at Cleveland Clinic?

Cleveland Clinic offers a variety of options for dining, shopping and activities, such as art tours, yoga and musical performances.

Insurance

Does my insurance cover care at Cleveland Clinic?

Cleveland Clinic works with most major medical insurance programs. Contact your insurance provider directly to ask about your coverage and limitations.

You can speak with one of Cleveland Clinic’s Patient Financial Advocates if you have questions about your insurance. Please call toll-free 844.500.9451 or email InsuranceHelp@ccf.org.

Department-Specific Financial Counselors:

  • Cardiovascular Medicine: 216.444.9434 or toll-free 800.223.2273, ext. 49434
  • Cardiothoracic Surgery: 216.445.0430 or toll-free 800.223.2273, ext. 50430
  • Vascular Medicine/Surgery: 216.444.6108 or toll-free 800.223.2273, ext. 46108

Where can I learn more about billing and costs?

What should I do if I have billing or insurance-related problems?

  • Call the phone number on your billing statement.
  • Please have your Cleveland Clinic medical records number and billing statement available.
  • If the representative is unable to solve your problem, ask to speak to the department supervisor of that department.
  • If you need further assistance, call Billing Customer Service at 866.621.6385 to make payment arrangements.

Information for you

How do I learn more about my condition or procedure?

Health Library

All patients in the Heart, Vascular & Thoracic Institute should follow a healthy lifestyle to prevent heart and vascular disease.  Along with this information, it is important to understand your condition and treatment plan. Please review our extensive health library that includes information about:

Blog

Our healthessentials blog includes weekly news and information about heart health. Sign up now to receive email updates from the Sydell and Arnold Miller Family Heart, Vascular & Thoracic Institute.

Videos

The Miller Family Heart, Vascular & Thoracic Institute offers a collection of videos for patients and families to learn more about conditions and procedures.

Podcasts

Love Your Heart is a Cleveland Clinic Heart, Vascular & Thoracic Institute podcast to help you learn more about your condition and treatment options.

Patient and Family Health and Education Center

The Patient and Family Health and Education Center is located at Q1-2. This area offers patients and families free use of computers/internet to access their personal email, MyChart and CaringBridge. The Center hosts art therapy sessions twice a month. Patients can also speak with a registered nurse if they have questions about their condition.

Additional resources, including online tools and information on prevention, are available on our website.

Contact Us

Cleveland Clinic Heart, Vascular & Thoracic Institute Resource Nurses are experienced registered nurses who are available as a resource for you before you make an appointment. The nurses can help you learn more about your condition and treatment options and help you choose the right doctor. You may also contact the nurses with questions after your appointment or treatment. They are available Monday through Friday, 8:30 a.m. – 4 p.m. (ET).

To contact a nurse:

  • Call 866.289.6911

Have a problem?

Ombudsman Phone: 216.444.2544 or toll-free 800.223.2273,  Ext. 42544

  • Email:  ombudsman@ccf.org
  • Hours:  8 a.m. – 5 p.m., Monday through Friday. Please leave a message if you reach the office outside of business hours.