Global Patient Services is here to help prepare you for your visit. With so many details to keep in mind, traveling abroad for medical care can seem overwhelming. Below is a step-by-step guide to address what you will need to do before your visit.
To make your travel to and stay at Cleveland Clinic easy, just follow our simple steps.
Before your visit, we can:
- Assign you a personal Patient Service Coordinator who assists you with your appointment scheduling and concierge needs.
- Schedule medical appointments
- Confirm airline reservations
- Arrange hotel or housing in Cleveland
- Provide ground transportation from the airport
- Secure car rental for your stay
- Estimate cost of healthcare
- Assist with financial and billing arrangements
To help make sure you have important information handy, download and print a Cleveland Clinic Travel Itinerary.
Before Your Visit
Travel Documents & Visas
For entry into the United States, you may need the following:
- A form letter confirming your appointments at Cleveland Clinic will be emailed to you.
- A medical itinerary and/or receipt of payment will be emailed to you.
- Approval from your consulate to travel to the United States. Check with your consulate. A visa must be obtained from a United States consulate abroad prior to travel.
- Proper documents to enter the United States. The United States Customs and Border Protection (CBP) office can help you get the proper documents, help you apply for a Visa, and help you understand any restrictions and allowances.
Our physicians at Cleveland Clinic will want to review your medical history before you arrive. You will need to:
- Ask your Global Patient Services coordinator what types of records you will need. They may include CDs of diagnostic films (X-rays, CT Scans, MRIs), pathology slides, and reports. All medical records must be in English.
- Send us your records in advance of your trip. Your Global Patient Services coordinator will help you with mailing information and instructions.
- Before you travel to Cleveland Clinic, we can provide an estimate of cost for your healthcare. If you are self-paying Your Global Patient Services coordinator will help you obtain your estimate.
- When you arrive at Cleveland Clinic, you will be asked to check in at our front desks to verify your financial arrangements.
- If you are a self-paying patient, you will be asked to make a deposit for services.
- If you are an insured patient, you will be asked to pay any applicable co-pays and deductibles.
- If you are a government-sponsored patient, you will not need to pay in advance. However, a letter of authorization from your embassy may be required for you to receive treatment.
- Learn more about Cleveland Clinic's methods of payment.
- You may be limited in the amount of cash you can bring into the U.S. or take out of your country. Please see “United States Travel Information” below for more information.
United States Travel Information
If you are traveling to a Cleveland Clinic location in the United States, the following information may be of benefit:
- If you bring currency valued at more than $10,000 USD, you must fill out a Currency Reporting Form upon arrival. This includes foreign currency but does not include credit cards with limits greater than $10,000 USD.
- The United States does not limit the amount of money you bring, but your home country might. Check with your home country’s laws.
- Credit cards and cash cards are convenient and you can use them easily to purchase items or acquire cash and advances. Be sure to notify your credit card company that you will be traveling and using the card internationally.
- It is helpful to exchange some of your money into U.S. dollars before you arrive, for transportation and food costs as you travel.
- You will find the best exchange rates at your local bank, rather than in airports and hotels, which may charge fees.
- To estimate currency conversions, use one of the following: Yahoo! Currency Converter or OANDA Currency Converter.
General Travel Information
It may be helpful to refer to these additional resources before traveling to the United States for care:
- Information about traveling to the U.S. for medical reasons or traveling with a disability: http://www.tsa.gov
- Other special travel considerations: http://www.cbp.gov/travel/international-visitors/know-before-you-go
- Travel advisories: http://travel.state.gov
Weather & Clothing
The weather varies at each of our Cleveland Clinic facilities given their diverse geographies. We would suggest checking the weather before you arrive to help determine the appropriate clothing to bring. Use the links below to check weather at our various locations:
- Cleveland Clinic in Cleveland, Ohio, USA
- Cleveland Clinic Florida, in Weston, Florida, USA
- Cleveland Clinic Canada in Toronto, Ontario, Canada
- Cleveland Clinic Abu Dhabi in Abu Dhabi, United Arab Emirates
Before traveling to Cleveland Clinic, be sure to bring:
- Your travel itinerary
- Travel documents and Visa
- Credit card, cash card, local currency and completed Currency Reporting Form, if applicable
- Medical documents and records in English
- Financial, insurance and payment information
- Clothing suitable for local weather conditions
- Medications (please have 2-3 week supply available)
- Electronic voltage converter
During Your Visit
Upon arriving at Cleveland Clinic, you can expect the following services from the Global Patient Services team:
- Introduce you to your Global Patient Services coordinator who will assist with registering and navigating you through Cleveland Clinic.
- Provide language assistance and introduce you to your interpreter, if needed.
- Confirm your financial arrangements.
- Connect your family with any religious or spiritual needs.
- Assist with scheduling of sightseeing or leisure activities.
- Answer any questions you may have.
After Your Visit
After your final appointment you can expect the following from the Global Patient Services team:
- Arrange for you to meet with a Patient Financial Advocate at which time we will determine the status of your account.
- Start the scheduling process for any necessary return visits.
- Arrange for a car to take you to the airport.
- Help you obtain copies of your medical reports/films.
- Assist you with prescription requests.
- Facilitate further communication with your physicians.
- Help you with online access to MyChart® so you can track your care from home.