Planning an International Appointment

make an appointment

Every year, people from all over the world come to Cleveland Clinic. Global Patient Services is here to assist you before, during and after your trip to Cleveland.

Let’s start with the basics. Here are the steps to take in planning your visit to Cleveland Clinic.

  1. Read through this website to become familiar with the process.
  2. Call us, and we will schedule your appointments close together, reducing downtime when possible.
  3. If required, obtain the necessary documentation (VISA) to enter the United States.
  4. Obtain and send your medical records in English to Cleveland Clinic. We will provide you the mailing information.
  5. Schedule your travel.
  6. Once you arrive, we will take it from there and keep your visit on track.

Language Assistance & Interpretation Services

Members of our staff speak English and another language, such as Arabic, Turkish, Spanish, or other languages. In addition, we provide Cleveland Clinic interpreters when possible and arrange for independent interpreters when necessary. Whatever language you speak, we will provide communication assistance. We welcome both U.S. and non-U.S. patients who need interpretation services. For more information, please refer to our Language Assistance section.

The first step is to call Global Patient Services. You will speak with a Patient Services Coordinator who will guide you through the process.

Please note: For all phone numbers listed below, consult the international operator to determine the dialing prefixes for calling the United States from your country.

Here is what to expect when you call:

  1. We need to know your medical history. Having copies of your medical records in front of you for the call will help us better understand your previous care. The more we know, the more efficiently we can make recommendations.
  2. If you have health insurance, we will need to know your information. You will want to confirm coverage details with your insurance company prior to travel. If you do not have insurance, we can discuss your preferred method of payment.
  3. We will ask for your travel availability. It is best to review your travel schedule before calling. We suggest you wait to purchase tickets, however, until your appointments are made. Most stays will be a minimum of 3-5 days, although some medical itineraries will require a longer stay. Please give ample time to obtain necessary documentation.
  4. If other members of your family would like to schedule appointments, we prefer to schedule everyone at once.
  5. We need to know your contact information including an email address. For correspondence, we prefer email because it is faster than traditional mail.
  6. Let us know if you have any special needs. The sooner we know, the better we can accommodate them.

Cleveland Clinic—Cleveland, Ohio

To schedule an appointment at Cleveland Clinic (Cleveland, Ohio, USA) please do one of the following:

Other Numbers:

  • International Finance Office: 216.444.6404
  • International Travel Office: 216.444.6404

Cleveland Clinic Florida—Weston, Florida

To schedule an appointment at Cleveland Clinic Florida (Weston, Florida, USA) please do one of the following:

Cleveland Clinic Canada—Toronto, Ontario

To schedule an appointment at Cleveland Clinic Canada (Toronto, Ontario, Canada) please do one of the following:

Cleveland Clinic Abu Dhabi—Abu Dhabi, United Arab Emirates

To schedule an appointment at Cleveland Clinic Abu Dhabi (Abu Dhabi, United Arab Emirates) please do one of the following:

Confirmation of Appointments and Travel Arrangements

Once your appointments are scheduled, you will receive a confirmation packet via your email. It will detail the appointment information and any applicable instructions. Confirmation of your medical appointments (required by foreign embassies) will be included in this packet.

Please note that we email documents in the Portable Document Format (.PDF). To view them, please download the free Acrobat Reader program.

Once you have scheduled your appointments, it is time to arrange for travel to Cleveland Clinic. Because each travel situation is unique, we leave it up to you to arrange for your airfare here. We can, however, suggest airlines.

Once you are in Cleveland, we will be happy to assist you in hotel reservations, ground transportation and any other travel arrangements.