For questions about your insurance coverage, please contact your insurance company’s customer/member services department.
For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.
We know that hospital bills and health insurance claims can be confusing. We have created a guide to help you better understand our hospital charges, the patient billing process and to answer some of the most frequently asked questions we receive regarding your bill.
If you have specific questions about your bill, call the South Pointe Hospital Patient Financial Services Department at 216.445.6249 or toll-free 866.621.6385 weekdays 8:30 a.m. - 4 p.m.
South Pointe Hospital Charges
In compliance with state law, Cleveland Clinic provides price lists for each of our hospitals containing charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures, as well as a comprehensive list of all charges that may be incurred, also known as a chargemaster or CDM. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary depending on payment plans negotiated with individual health insurers.
Paying Your Bill Online
- Follow the instructions to pay your bill online with MyAccount Online Bill Pay.
Financial Assistance Program
Medicaid and Social Services Support
If you have questions about how to apply for Medicaid or what social services support may be available for you, click on one of the links to be connected with MedAssist or Human Arc for additional information.