For questions about your insurance coverage, please contact your insurance company’s customer/member services department.
For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.
We know that hospital bills and health insurance claims can be confusing. We have created a guide to help you better understand our hospital charges, the patient billing process and to answer some of the most frequently asked questions we receive regarding your bill.
If you have specific questions about your bill, call the South Pointe Hospital Patient Financial Services Department at 216.445.6249 or toll-free 866.621.6385 weekdays 8:30 a.m. - 4 p.m.
The State of Ohio requires that hospitals provide a list of charges on their websites.
Paying Your Bill Online
- Follow the instructions to pay your bill online with MyAccount Online Bill Pay.
Financial Assistance Program
Medicaid and Social Services Support
If you have questions about how to apply for Medicaid or what social services support may be available for you, click on one of the links to be connected with MedAssist or Human Arc (General Information) or Human Arc (Prescription Assistance) for additional information.