Last Updated: November 9, 2026

By enrolling, you agree to these Terms and consent to receive SMS messages, including automated messages, from The Cleveland Clinic Foundation and participating affiliates (“Cleveland Clinic,” “we,” or “us”) for the informational programs you select. Depending on your enrollment, messages may include:

  • Appointment reminders, updates, and scheduling requests
  • MyChart notifications and one-time passcodes
  • Billing and prescription notifications
  • Care management messages
  • Employment and recruitment communications
  • Other informational messages related to your relationship with Cleveland Clinic

Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of any purchase, employment application, or receipt of services. You must be 18 or older to opt in.

Opting Out

You can opt out by texting STOP to the number or short code from which you received the message. Upon opting out, you will receive one final message confirming that you have been unsubscribed. Opting out of one number or short code does not opt you out of other Cleveland Clinic short codes or programs. To rejoin, follow the applicable program’s enrollment instructions or text HELP to the short code.

Help

For assistance with a messaging program, text HELP to the short code.

Security and Medical Communications

 SMS is not end-to-end encrypted; messages, including health-related information, may be intercepted or viewed by anyone with access to your phone or account, including through lock-screen previews. By enrolling, you acknowledge these risks. Do not send sensitive information or seek medical advice by SMS. Use MyChart or call your care team for medical questions and alternative communication options. SMS is not monitored for medical needs and does not replace clinical instructions. For emergencies, call 911. Text messages are not part of your medical record.

Limitation of Liability

To the fullest extent permitted by law, Cleveland Clinic and its officers, directors, employees, agents, and affiliates will not be liable for any damages arising from the SMS messaging service, including improper disclosure of information resulting from the inherent risks of SMS communication and not caused by Cleveland Clinic’s intentional misconduct. Carriers are not liable for delayed or undelivered messages.

Changes; Termination

Cleveland Clinic may modify these Terms of Use or suspend or terminate the SMS service at any time without notice. Changes are effective when published, and your continued receipt of text messages constitutes acceptance of the updated terms.

Privacy Policy

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Contact Us

If you have questions about these SMS Terms of Use, please contact us at 866.915.3383.