Before Your Appointment
Insurance coverage
Confirm that Cleveland Clinic accepts your insurance. Check out our accepted insurance plans or call your insurance company.
You’ll want to find out what is and isn't covered and if you need any pre-authorizations. Let us know if you have any secondary or supplemental insurance.
Referrals
Cleveland Clinic doesn’t require referrals, but you may need one for your insurance company to cover your visit or procedure. Please talk to your primary care provider before you schedule your appointment with any of our specialists.
Copays
Before your visit, check how much your copay will be and see if you have any unpaid deductible amounts. Doing this ahead of time will avoid any surprises or confusion when you arrive for your care.
Please note: Starting June 1, 2025, copays will be collected before or at check-in for appointments for nonemergency outpatient services, including scheduled office visits, diagnostic tests and procedures. This change doesn’t apply to patients with Medicaid.
If you can’t make your copay, we’ll help you reschedule your visit.
This doesn’t apply to:
- Emergency care
- Surgeries or inpatient hospital stays
- Cancer treatments
- Urgent or Express Care visits (at this time)
Check and update your insurance
Take a look at your coinsurance and out-of-pocket maximum before you come in. You should also make sure to update your coordination of benefits with your insurance plan.
Estimates
Did you know you can find out the cost of your care before you arrive? When scheduling your appointment, ask for a pre-service cost estimate—or use our estimate tool in MyChart. Keep in mind, this is only an estimate. Your final cost may vary depending on the care you receive. You can also use our visual guide to see what your estimate will look like and what it includes.
If you don’t have health insurance — or aren’t using it for your visit — you have the right under federal law to receive a Good Faith Estimate of the cost of your scheduled services. You can request one at any time. To do so, contact a Patient Financial Advocate or use our MyChart Patient Estimates Tool.
Accidents or Worker’s Compensation
If your visit is because of an accident or related to Workers’ Compensation, let our scheduler know.
Self-pay options
If you don’t have insurance, we’re here to help you get the care you need. Get started by exploring how we can help you pay for your care.
Still Have Questions?
We’re here to help you get the answers you need. If you’d like more information about how insurance works or what to expect from your bill, visit our insurance and billing page to learn more.
Contact Us
Patient Financial Services
Phone: 216.445.6249 or 866.621.6385 (toll-free)
Hours: Monday – Friday, 8 a.m. - 6 p.m.
