Insurance

For questions about your insurance coverage, please contact your insurance company’s customer/member services department.

For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.  

Billing

If you have specific questions about your bill, call the Lutheran Hospital Patient Financial Services Department at 216.445.6249 or toll-free 866.621.6385 weekdays 8:30 a.m. - 4 p.m.

Lutheran Hospital Charges

In compliance with state law, Cleveland Clinic provides price lists for each of our hospitals containing charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures, as well as a comprehensive list of all charges that may be incurred, also known as a chargemaster or CDM, and average charges for Diagnosis Related Groups (DRG). The hospital’s charges are the same for all patients, but a patient’s responsibility may vary depending on payment plans negotiated with individual health insurers.

Online Bill Payment

Patients can pay their Lutheran Hospital bill online with Quick Pay.

Financial Assistance Program

Medicaid and Social Services Support

Lutheran Hospital partners with MedAssist and Human Arc to assist patients through the process of applying for Medicaid and directing patients to other social services agencies. Click on one of the links to be connected with MedAssist or Human Arc (General Information) or Human Arc (Prescription Assistance) for additional information.