For questions about your insurance coverage, please contact your insurance company’s customer/member services department.

For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.  


If you have specific questions about your bill, call the Lutheran Hospital Patient Financial Services Department at 216.445.6249 or toll-free 866.621.6385 weekdays 8:30 a.m. - 4 p.m.

Hospital Charges

The State of Ohio requires that hospitals provide a list of charges on their websites.

Online Bill Payment

Patients can pay their Lutheran Hospital bill online with Quick Pay.

Financial Assistance Program

Medicaid and Social Services Support

Lutheran Hospital partners with MedAssist and Human Arc to assist patients through the process of applying for Medicaid and directing patients to other social services agencies. Click on one of the links to be connected with MedAssist or Human Arc (General Information) or Human Arc (Prescription Assistance) for additional information.