For questions about your insurance coverage, please contact your insurance company’s customer/member services department.
For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.
Fairview Hospital Patient Financial Services Department promises to make the billing process as easy as possible. We want to make sure you receive the full benefits of your insurance coverage as well as consideration under our financial assistance programs, if applicable.
Here are some other things you can expect from us:
- Billing directly to insurance providers
- Before we bill you, we bill your insurance provider, including Medicare and Medicaid, and any secondary insurance providers.
- Billing statements in plain language
- You will receive easy-to-understand billing statements showing the most current balance owed by your insurance provider as well as any balance due from you.
- World-class customer service and financial counseling
- Our billing representatives are happy to answer your billing questions and help with payment issues. Our billing representatives also can help you apply for financial assistance programs, including the Fairview Hospital financial assistance program.
Remember, if you have questions, please call us. We're here to help.
How You Can Help
At Fairview Hospital, we are committed to making the billing process as patient-friendly as
Here are some ways you can help the billing process go smoothly:
- Please give us complete health insurance information when you check in for your appointment.
- In addition to insurance cards and authorization forms, we may ask for a driver's license or other identification. If you have been seen at Fairview Hospital before, let us know if your personal or insurance information has changed since your last visit.
- Please understand and follow the requirements of your health plan
- Be sure to know your benefits, obtain proper authorization for services, submit referral or claim forms, or fill out a coordination of benefits form, if necessary. Also, know that many insurance plans require patients to pay a co-payment or deductible amount that may be due at the time of registration, at the time of service or discharge from the hospital. You are responsible for paying co-payments required by your insurance provider, and Fairview Hospital is responsible for collecting co-payments.
- Please respond promptly to any requests from your insurance provider
- Insurance benefits are the result of your contract with your insurance company. We are a third-party to those benefits and may need your help with your insurance. If your insurance provider has not paid us after a reasonable time (usually 60 days after billing) and has not responded to our attempts to resolve payment on your behalf, the amount owed may become your responsibility.
- If you have a balance due on a bill, please make timely payments
- It is important you pay “what you owe now” as noted on your billing statement. Do not wait for your insurance company to pay “pending” balances.
- Call us if you have any questions or concerns about a bill
Billing representatives are available by calling 216.636.8010 or toll-free 800.308.0871 weekdays between 8:30 a.m. - 4 p.m.
Fairview Hospital Charges
In compliance with state law, Cleveland Clinic provides price lists for each of our hospitals containing charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures, as well as a comprehensive list of all charges that may be incurred, also known as a chargemaster or CDM, and average charges for Diagnosis Related Groups (DRG). The hospital’s charges are the same for all patients, but a patient’s responsibility may vary depending on payment plans negotiated with individual health insurers.
Understanding Your Bill
Thank you for choosing Fairview Hospital for your healthcare needs. At Fairview Hospital, we are guided by a long tradition of excellence, world-class service and the core value of “Patients First.”
We know that hospital bills and health insurance claims can be confusing. Having and understanding this information, will allow you to focus on your healthcare needs. We also have created a guide to help you better understand our hospital charges, patient billing process and to answer some of the most frequently asked questions we receive regarding your bill.
If you have specific questions about your bill, call the Fairview Hospital Patient Financial Services Department at 216.445.6249 or toll-free 866.621.6385 weekdays 8:30 a.m. - 4 p.m.
Medicaid and Social Services Support
Fairview Hospital partners with MedAssist and Human Arc to assist patients through the process of applying for Medicaid and directing patients to other social services agencies for support and services. If you have questions about how to apply for Medicaid or what social services support may be available for you, please click on one of the links to be connected with MedAssist or Human Arc (General Information) or Human Arc (Prescription Assistance) for additional information.
Fairview Hospital’s Patient Financial Services Department promises to make the billing process as easy as possible.
Online Bill Payment
Fairview Hospital announces "Quick Pay" – a new online bill payment feature. Patients can now pay their Fairview hospital bill online using MasterCard, Visa, American Express, Discover or electronic check through the MyAccount Web site.
Financial Assistance Program
Sample of Hospital Bill