We offer a tool on the site where you may customize your search based on several filters to view information on our providers.
Our providers cannot communicate with patients over email. You may message your provider through the "Message my Doctor" option if you have a MyChart account. If not, please call your provider's office.
Our online rating surveys are distributed on a random basis, as required by Medicare. If you would like to offer remarks about your provider, you may do so by sending a message to the Ombudsman Office at ombudsma@ccf.org.
Our Appointment Center has the most accurate information on provider schedules. You may call 866.320.4573. Agents are available 7 a.m. to 7 p.m. EST, every day.
We encourage you to pre-schedule your lab appointment in advance. This reduces your wait time — and helps you stay safe since scheduled appointments help with social distancing.
If you’re a current patient with an order from your Cleveland Clinic provider, call your provider's office to set up your lab appointment.
Please note: Walk-ins are still accepted. But you might experience long wait times, depending on location and time of day.
Yes. If your provider has placed an order for blood work or lab testing, you may use any of our conveniently located Cleveland Clinic Laboratory Service locations.
Cleveland Clinic is involved in many clinical studies. You may view information about the Institutional Review Board. You can also search our current list of clinical trials.
Please visit the website of the Cleveland Clinic Lerner Research Institute.
You will need to schedule an appointment for Imaging services. Please call the appropriate Imaging location for assistance.
Cleveland Clinic's Main Campus visitor guide has helpful information regarding amenities and dining at our main campus, as well as transportation, parking, lodging and more.
Our regional hospitals, as well as many of our family health centers, have amenity information and visitor guides available online. Please visit the specific location page to find this information. If you are looking for information about nearby amenities at our other facilities, please contact them directly by phone.
Main Campus: The mailing address for a hospital patient at Cleveland Clinic's Main Campus should be written as follows:
[Patient's Name]
Cleveland Clinic
9500 Euclid Avenue
Cleveland, OH 44195
If you would like to send flowers, gifts and cards to patients at other Cleveland Clinic hospitals and family health centers, please use the same format.
The Joseph-Beth Gift Shop is a convenient source for reading material, flowers, snacks, greeting cards and small gifts.
Our regional hospitals, as well as many of our family health centers, have gift shops located within the facility. Please visit the specific location page to see whether a location has a gift shop available for patients and visitors.
In special circumstances, we can accommodate one visitor in some of our patient rooms. To make such arrangements, please speak with the patient's admitting physician prior to hospitalization.
Cleveland Clinic offers open visiting hours. Please review our visitor information for more specific information.
Since patients' medical conditions can be compromised during hospitalization, we suggest that you contact the Main Campus gift shop for assistance in sending the appropriate gift to a hospital patient room. Please contact the facility directly for a Cleveland Clinic location other than main campus to find information about their policy.
Medical providers may use our referral form or call 855.REFER.123.
We do offer an online service, Dr.Connect.
We have a full line of accredited CME courses for all levels of medical professionals.
Access information on our Graduate Medical Education page.
Visit our Physician Recruitment portal.
Our Careers page is very helpful in locating jobs for which we are currently recruiting.
Yes and most Medicare patients will be covered through Medicare and their supplemental insurance. Medicare patients without supplemental insurance can expect to have a balance.
Cleveland Clinic does not require a referral, however your insurance company might require one to provide coverage for your visit or procedure. For more details, please review our billing checklist.
We will provide you with a Financial Review.
To receive full insurance benefits, some insurance providers require patients to receive services with “in-network” or “participating provider” hospitals and physicians. Call your insurance provider to make sure Cleveland Clinic is in your network.
Yes. In an emergency, always go to the closest hospital. Your insurance provider generally will cover emergency department costs or transfer you to an “in-network” hospital if it is safe to do so.
If you choose to go to an “out-of-network” hospital in a non-emergency, you may be required to pay a larger deductible or a greater portion of your bill. Call your insurance company to find out your health plan's “out-of-network” options.
Your health plan may:
Find out your health plan's requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly.
You also may call a Cleveland Clinic billing representative to discuss insurance payment concerns at 216.445.6249 or 866.621.6385 (toll-free).
Yes. However, they sometimes need more information from you to process a claim. If you’re unsure, you can contact your provider to make sure they have what they need.
You can also contact the Cleveland Clinic billing representative with questions at 216.445.6249 or 866.621.6385 (toll free).
Your health plan may require a co-payment or deductible that will be due during appointment registration or hospital discharge. Check with your insurance provider on the amount that you will be responsible for at this time.
Following your healthcare services, your insurance provider will send you an Explanation of Benefits (EOB), which will detail the amount it has paid, any non-covered or denied amounts, and the remaining balance that you are responsible for paying to Cleveland Clinic.
Review this EOB, compare it to your Cleveland Clinic billing statement, and call your insurance provider or a Cleveland Clinic billing representative if you have questions or concerns.
Yes, Cleveland Clinic is dedicated to helping you receive full benefits from your insurance provider. You will be asked to provide complete insurance information upon registration. Be sure you have a copy of your insurance cards at that time. As a service to you, we will submit secondary claims along with required EOBs to your insurance provider. However, if your insurance provider doesn't make payment within 60 days, we will ask you to pay the amount owed.
Emergency service will never be delayed or withheld on the basis of a patient's ability to pay.
For general care, if you do not have health insurance, call:
Patient Financial Services Department
Phone: 216.445.6249
866.621.6385 (toll-free)
The billing representative will review payment and financial assistance options that may be available to you.
You may call our Access Center to speak with a representative at 1.216.444.6404.
We have offices in several countries to assist patients who need to access our services.
We do offer virtual second opinions.
We do have a full staff of language interpreters.
Cleveland Clinic provides several options for emergency and urgent care services.
Cleveland Clinic has multiple locations such as Northeast Ohio, Florida, Canada, Las Vegas, London, Abu Dhabi and more.
Our Printable Main Campus Map shows all buildings and a road map.
You can find a full list of our community hospitals and family health centers on our Locations & Directions page and sort by closest to your location.
Please visit our Having Your Baby at Cleveland Clinic page to learn more about which community hospitals provide birthing services.
We will need your authorization in writing. We provide a form for you to use for this purpose.
Your provider will need your authorization in writing prior to sending a copy to Cleveland Clinic. We offer a form for you to complete and send to your outside provider.
You may access our online request form. Or you may call 216.444.6651 for assistance.
Complete our Medical Record release form.