Cole Eye Institute Outcomes
Outpatient Office Visit Survey
Keeping patients at the center of all that Cleveland Clinic does is critical. Patients First is the guiding principle at Cleveland Clinic. Patients First is safe care, high-quality care, in the context of patient satisfaction, and high value. Ultimately, caregivers have the power to impact every touch point of a patient’s journey, including their clinical, physical, and emotional experience.
Cleveland Clinic recognizes that patient experience goes well beyond patient satisfaction surveys. Nonetheless, sharing the survey results with caregivers and the public affords opportunities to improve how Cleveland Clinic delivers exceptional care.
2017 - 2018
Source: Press Ganey, a national hospital survey vendor, 2019