Patient Experience

Outpatient Office Visit Survey

Keeping patients at the center of all that Cleveland Clinic does is critical. Patients First is the guiding principle at Cleveland Clinic. Patients First is safe care, high-quality care, in the context of patient satisfaction, and high value. Ultimately, caregivers have the power to impact every touch point of a patient’s journey, including their clinical, physical, and emotional experience.

Cleveland Clinic recognizes that patient experience goes well beyond patient satisfaction surveys. Nonetheless, sharing the survey results with caregivers and the public affords opportunities to improve how Cleveland Clinic delivers exceptional care.

Medical Practice Assessmentᵃ

2019

Source: Press Ganey, a national hospital survey vendor, 2020

ᵃIn 2019, Cleveland Clinic began administering the Press Ganey Medical Practice Survey for use in the physician office setting to measure patients’ perspectives of outpatient care.
Average based on Press Ganey all clients August 2018-July 2019
All response options: Very good, good, fair, poor, very poor