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Contact Cleveland Clinic Canada
Phone: 416.507.6756
Fax: 416.507.6630
E-mail: gpscanada@ccf.org

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Global Patient Services

Global Patient Services

Are you facing a challenging healthcare situation? Global Patient Services is a free resource service that assists individuals in understanding their healthcare options.

The goal of Global Patient Services is to provide individuals with information about the healthcare options available to them either locally (i.e. here at our clinic or elsewhere in the city/province at an appropriate healthcare facility), or, as necessary at another Cleveland Clinic facility. We take the time to answer your health questions and provide the guidance needed to help you get care as soon as possible.

Who will benefit from this service?

Individuals exploring medical care options available to them either locally or at another Cleveland Clinic facility.

Care at Other Cleveland Clinic locations

If a patient decides to go outside of Canada for treatment at one of our other Cleveland Clinic facilities, the Global Patient Services team will help prepare the patient with their trip preparation, including travel planning, appointment booking and cost estimates. Each patient will be assigned a Patient Services Coordinator who will provide assistance from start to finish.

Global Patient Services can assist you with the following:

Before
  • Assign you a personal Patient Services Coordinator who will assist you with your appointments and concierge needs.
  • Schedule medical appointments
  • Confirm airline reservations
  • Arrange for hotel and car rental if necessary
  • Provide ground transportation from the airport
  • Estimate cost of healthcare services
  • Assist with financial and billing arrangements
During
  • Have your Patient Services Coordinator accompany you at the hospital and be there for your medical appointments
  • Provide an interpreter for language assistance
  • Assist with hospital admissions and follow-up medical visits
  • Ensure you understand instructions from your physicians
  • Provide information on local activities for your family
  • Update cost estimates of services
  • Assist with finances and billing
  • Assist with online access to MyChart, your electronic medical record
After
  • Help obtain copies of medical reports/films after consultations are completed
  • Assist with prescription requests
  • Facilitate communication with Cleveland Clinic physicians if further information is needed
  • Assist with finances and billing
  • Their goal is to make your trip as pleasant as possible. You will be assigned a Patient Services Coordinator who will assist you from start to finish.

Are you covered?

Medically necessary services as per the Canada Health Act in Ontario are covered by OHIP. If patients chose to go outside of Canada for care, they are responsible for the cost of medical care, travel, and hotel expenses. Please check with your insurance provider to if you have extended medical coverage for out of country care.

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