Program Director & Mentors
Gina M. Cronin
Chief Talent Development Officer
Gina M. Cronin is the Chief Talent Development Officer guiding the strategy for leadership development, performance management and learning for the 66,000 caregivers within Cleveland Clinic Health System. Programs are delivered in the Mandel Global Leadership and Learning Institute, recently endowed with a $23M gift to accelerate leadership development. Previously, Gina directed clinical service lines, including operations, finance and strategy, most recently as Administrator for the Heart & Vascular Institute at Cleveland Clinic, which is rated the number one heart center in the nation by U.S. News & World Report for the past 25 years.
Gina is an alumnus of the Cleveland Clinic Administrative Fellowship and received her Master’s degree from the University of North Carolina at Chapel Hill and Bachelor’s degree from the University of Michigan. Upon completion of the Fellowship, Gina assumed a position with the Chief Operating Officer in the early formation and growth of the Cleveland Clinic Health System. Gina also serves as Program Director for the Administrative Fellowship program providing experiential opportunities, guidance and mentorship to early careerists. And also serves as executive sponsor for Cleveland Clinic’s young professional organization; GOAL, Group of Aspiring Leaders.
Associate Program Director, Administrative Fellowship Program
Institute Administrator, Digestive Disease and Surgery Institute and Head and Neck Institute
Nehemiah Smith is the Associate Program Director for the Administrative Fellowship Program at Cleveland Clinic. Nehemiah is also the Institute Administrator for the Digestive Disease and Surgery Institute, Head and Neck Institute. Nehemiah oversees the strategic, financial, and operating performance of the seventy physician department that spans seven Cleveland Clinic hospitals and sixteen outpatient locations. Nehemiah was an Administrative Fellow from 2010 to 2011.
After completing his fellowship he spent two years as the Administrator for Critical Care within the Anesthesiology Institute. Nehemiah received his Master of Health Services Administration from the University of Michigan in 2010. Prior to receiving his master’s degree, Nehemiah graduated from Cornell University with a focus in Biology and Health Policy. Since his time as a fellow Nehemiah has been integrally involved in the programs continued growth and is passionate about developing future leaders at Cleveland Clinic.
Andrea Kanter Jacobs, JD
Executive Director, Operations
Andrea Kanter Jacobs, JD, was named the Executive Director of Cleveland Clinic Operations in August 2012. She provides executive leadership for the Operations Division’s various departments: Buildings and Properties, Clinical Engineering, Hotels, International Operations, Marketing and Communications, Supply Chain & Patient Support Services, Philanthropy, and Protective Services. She leads initiatives related to strategy, policy, system integration and change for the health system, as well as collaborates with other local anchor institutions to develop inclusive economic development strategies that leverage resources to benefit our local communities. She co-Chairs Cleveland Clinic’s United Way Campaign and serves on numerous Steering Committees across the enterprise.
Andi’s experience since joining Cleveland Clinic in 2000 covers both clinical and non-clinical administration. She started her career at Cleveland Clinic as the Administrator of the Beachwood Family Health and Surgery Center. She later held several administrative positions of increasing responsibility including executive leadership in the Medicine Institute, Regional Hospital Administration, and as Chief Operating Officer of South Pointe Hospital. Prior to joining Cleveland Clinic, Andi was the VP of Administration and Planning for Montefiore, a not-for-profit health-care organization for seniors, and before that, practiced municipal law for 10 years. She currently serves on the boards of trustees of Evergreen Cooperatives (Vice Chair) and Jewish Community Housing. She is Past-President of the Board of Milestones Autism Resources.
Andi graduated summa cum laude from Tufts University with a bachelor of arts in economics. She has a Juris Doctor degree from Boston University School of Law.
Chief Human Resource Officer
Linda McHugh was named Chief Human Resource Officer effective May, 2016. She was the Acting Chief Human Resource Officer since February 2016. Prior to this she served as Executive Administrator for Cleveland Clinic and the Office of the CEO since 2005. In addition, she serves as the Assistant Secretary for the Board of Trustees and Directors. In this capacity she serves on over 20 Institution wide committees.
In her position as Executive Administrator, Linda has been the driving force behind the development and implementation of several innovative programs across the enterprise including; the Art & Medicine Program, the Office for a Healthy Environment and a centralized Contact Center. She is actively involved in the development and implementation of the strategic priorities of the enterprise.
Prior to her position with the CEO office Linda helped to manage and nationally expand the Cardiac Surgery affiliate program model. This model provided a method to leverage the reputation and clinical expertise of the Heart and Vascular Institute and developed the nationally recognized program into a new business venture that provided management income with minimal associated incremental cost. This model also served to broaden the reach of the Heart Program brand.
Linda started her career at the Cleveland Clinic as a Medical Technologist in microbiology. She later held several administrative positions of increasing responsibility in several specialties and was involved in the recruitment and integration of physician practices in the region through the Division of Surgery.
Linda holds a Master of Business Administration degree from The Weatherhead School of Management at CWRU and a Bachelor of Science in Medical Technology from Bowling Green State University.
Executive Director, Regional Hospitals
Kris Bennett is Executive Director of Regional Hospitals. He has over 20 years of healthcare experience and is a leader in business development, operations, caregiver engagement and driving patient experience and quality outcomes.
He joined the Cleveland Clinic in 2010 as COO at Lutheran Hospital and was selected to be Hillcrest Hospital’s COO in 2015. During his tenure at the Cleveland Clinic he has demonstrated leadership that has led to significant improvements in quality outcomes, caregiver engagement, financial outcomes, and growth.
Prior to joining Cleveland Clinic in 2010, Kris worked as a director in finance and operations for University Hospitals Health System.
Kris graduated from Marietta College in 1992 with a Bachelors in Accounting and in 2005 he graduated from Baldwin Wallace with a Masters in Business Administration.
Executive Director, Strategy
Jim Cotelingam joined Cleveland Clinic in January 2019 as Executive Director, Strategy.
Prior to joining the Clinic, Jim was the Senior Vice President of Strategy at Trinity Health - an $18 billion Catholic health system with operations in 22 states. At Trinity Health, Jim oversaw key growth initiatives such as the implementation of innovative senior emergency rooms. He also developed Trinity Health’s inaugural system strategic plan.
Jim has extensive experience in not-for-profit healthcare. His work spans health systems, health insurance and hospital environments.
Jim received his master’s degree in Health Services Administration from the University of Michigan, where he is a frequent lecturer on health system strategy. Jim received his bachelor’s degree in economics from Oberlin College.
Robert P. Stall
Executive Director, International Operations
Rob Stall is the Executive Director of Cleveland Clinic International Operations. Cleveland Clinic International Operations organization facilitates global relationships that leverage the Enterprise’s intellectual capital to drive superior clinical outcomes, enhance the patient experience, and improve the quality of life. This is accomplished through the creation of patient referral streams, and the development of new business opportunities between the Cleveland Clinic and other international healthcare systems and organizations.
Prior to that appointment, Rob served as Chief of Operations of the eight Cleveland Clinic Regional Hospitals. He has served as Interim President of South Pointe Hospital, as President of Medina Hospital for two years and President of Euclid Hospital for two years. He has been with the Cleveland Clinic for 29 years. Rob has spent 13 years as the Division Administrator for the Regional Medical Practice, responsible for building and maintaining 14 family health centers throughout Northeast Ohio and in Toronto, Canada. He has been an Administrator for Neurosurgery, OB/GYN and the Finance Manager for the Division of Surgery.
Rob has a Master’s degree in Business in Quantitative Business Analysis from Cleveland State University and a Master’s in Strategic Studies from the U.S. Army War College. He received his undergraduate degree from John Carroll University in University Heights. He is a Fellow of the American College of Medical Practice Executives. He participates in the Boy Scouts of America - Cleveland Chapter, and is a Board of Directors member of MedWish International and Center for Health Affairs.
Rob and his wife Nancy have five children and two grandchildren.
Simrit Sandhu, MBA, MS
System Executive Director, Supply Chain and Support Services
Simrit Sandhu is the System Executive Director of Supply Chain and Support Services at Cleveland Clinic. In this role, Simrit leads a multi-disciplinary team that spans sourcing, procurement, materials management, and support services, including food service, linen and laundry, and patient transport. During her time at Cleveland Clinic, she has developed and implemented a change management program and infrastructure that redefined supply chain from a site specific department to an integrated shared service enabling the enterprise to save over $560M since 2010.
Simrit joined Cleveland Clinic in 2007 and has led its Supply Chain transformation journey. Her team re-engineered its supply chain process and technology infrastructure to illuminate end-to-end spend and eliminate unnecessary variation and waste. She has more than 15 years of experience in supply chain management, including healthcare supply chain, materials management, group-purchasing and business development. In 2015 she helped launch a joint venture brand GPO, Excelerate, which offers a physician-engaged sourcing portfolio with standardized contracts and variation management guidelines that spans 70+ members today.
Simrit received her Bachelor’s degree from Michigan State University and continued her education journey at Boston University where she obtained a MS degree in Information Systems along with a MBA in Finance.
Chad V. Minor
System Executive, Director of Nursing Operations
Chad V. Minor serves as the System Executive Director of Nursing Operations for the Stanley Shalom Zielony Institute for Nursing Excellence at Cleveland Clinic.
Mr. Minor is responsible for providing executive leadership for the Nursing Institute operations, business activities, financial performance, strategic planning, health system integration, and administrative activities throughout the Cleveland Clinic Health System. He oversees the operations of nearly 24,000 employees spanning multiple geographic regions throughout the country.
Through his leadership, the Nursing Institute has transformed to a fully integrated operating model with an annual operating budget of $785M and capital budget of $12M throughout the health system. In addition, Mr. Minor has established industry leading nursing benchmarks in both financial and operational performance which focus on “what matters most” and are utilized by all hospital Chief Nursing Officers to drive performance through leader standard work. Mr. Minor has also led numerous strategies focused around labor cost management, labor productivity, workforce planning, predictive analytics, system integration, and hospital activation. Mr. Minor serves on many health system committees and as executive sponsor for several nursing led initiatives.
Prior to his current role, Mr. Minor served as Institute Administrator, Finance Director, and Assistant Finance Director for the Nursing Institute. Additionally, he served as Senior Project Manager within Corporate Finance at Cleveland Clinic. Prior to Cleveland Clinic, he held positions at KPMG LLP where he provided risk advisory services to more than 25 domestic and international clients in healthcare and various other industries.
Mr. Minor is actively involved in community efforts and has served on charitable boards throughout his career. He is keenly focused on advancing education for our youth and improving the health of our communities. He presently serves on the Finance Committee of St. Edward High School, Executive Leadership Team of American Heart Association, and the Community Advisory Board of Cleveland Clinic Avon Hospital.
Mr. Minor received a Master in Business Administration from the Weatherhead School of Management at Case Western Reserve University. A Bachelor of Science in Business Administration with a triple major in Accounting, Information Systems Auditing & Control, and Management Information Systems from Bowling Green State University. In addition, Mr. Minor values executive education and has attended a program through The Wharton School at the University of Pennsylvania.
Mr. Minor resides in Avon Lake, Ohio with his wife and two children.