Executive Sponsors
The Administrative Fellowship program is grateful for the dedicated support of leadership at the highest level of the organization allowing us to create the highest caliber fellowship in the country. These leaders are committed to the importance of fostering and supporting young leaders who will drive the profession forward. Their ongoing support enables the Administrative Fellowship and its related programs to continue in its goal of transforming healthcare by cultivating excellence, integrity and innovation in the next generation of healthcare leaders.
K. Kelly Hancock, DNP, RN, NE-BC, FAAN
Program Leadership
Steven Zerbini, MBA, MPH, FACHE
Program Director, Administrative Fellowship Program
Senior Director, Hospital Operations, Main Campus
Steven Zerbini serves as the Program Director for the Administrative Fellowship Program at Cleveland Clinic and is an alumnus of the program since 2018. He oversees all strategic and operational components of this executive training program and is grateful to give back to the program through this role.
Steven is the Senior Director of Hospital Operations for Cleveland Clinic Main Campus. As a member of the hospital Executive team, he partners to execute the hospital strategic plan while driving operational excellence. Cleveland Clinic Main Campus is a 173-acre campus comprised of ~1,300 beds and 88 operating rooms with the highest patient acuity in the nation.
Steven graduated from Wheaton College in Massachusetts with his Bachelor’s Degree in Chemistry. Upon completion, he worked as an EMT in a Level 1 Trauma Center in Hartford, Connecticut. He also worked in the pharmaceutical industry as a regional sale representative before pursuing his dual Master of Business Administration and Master of Public Health (MBA/MPH) degrees from Boston University. During his graduate studies, he worked for Mass General Brigham (previously Partners Healthcare) in their corporate strategic operations management department. Since completing the Cleveland Clinic fellowship, he has led multiple physician practices including Colorectal Surgery, Urology and General Surgery before assuming his current role.
Corinne Rozier, MHA
Associate Program Director, Administrative Fellowship Program
Program Administrator, Hospital Care At Home
Corinne Rozier serves as the Associate Program Director for the Administrative Fellowship Program at Cleveland Clinic, Florida Market. She served as an administrative fellow from 2022-2023 and greatly enjoys her continued involvement with the program.
Corinne is the Program Administrator of Florida Region Medical Operations and the Enterprise Hospital Care At Home model at Cleveland Clinic, one of the largest & fastest growing virtual hospitals in the country. She leads virtual hospital operations, oversees the program’s strategy and performance, and supports growth and innovation in the care model. Corinne supported the launch and implementation efforts of Hospital Care At Home in Florida while completing her administrative fellowship, shortly after receiving her Master of Health Administration from Cornell University in 2022. Post fellowship, Corinne worked initially as the Program Manager for Hospital Care At Home.
Clara Ortega, MHA[
Associate Program Director, Administrative Fellowship Program
Director, Cardiovascular Medicine [
Clara Ortega is a Director in Cardiovascular Medicine within the Heart, Vascular & Thoracic Institute, supporting the daily operations, financial performance, and strategy for Heart Failure & Transplant, Preventive Cardiology, Interventional Cardiology, and Vascular Medicine practices. Previously, she served as the Assistant Administrator for General Surgery within the Digestive Disease Institute, working on projects such as Robotic Surgery Strategy, Physician Productivity, Operating Room Utilization, and Patient Access Optimization.
Clara completed the Cleveland Clinic Administrative Fellowship Program in 2024. Passionate about giving back to a program that played a pivotal role in her professional development, she has since returned as an Associate Program Director. In this role, she enjoys mentoring and supporting the next wave of healthcare leaders. Clara earned her Bachelor's in Healthcare Management & Policy from Georgetown University, and her Master of Healthcare Administration from the Johns Hopkins Bloomberg School of Public Health. In her free time, Clara enjoys exploring the Cleveland food scene, trying new workout classes, travelling, and spending time with friends.
Shivang Patel, MHA
Associate Program Director, Administrative Fellowship Program
Program Manager, Primary Care Institute
Shivang Patel serves as Program Manager for the Primary Care Institute at Cleveland Clinic. He oversees daily operations, financial performance, strategic growth, and business development for the Concierge Medicine and Executive Health programs.
Shivang also serves as an Associate Director of the Administrative Fellowship Program at Cleveland Clinic. He completed the Administrative Fellowship in 2024 and has remained connected to the program ever since. Having seen firsthand the impact the fellowship had on his own development, he values the opportunity to give back in this role.
Shivang earned his Bachelor of Science in Public Health from the University of Louisville and went on to pursue his Master's of Healthcare Administration from the University of Kentucky. Outside of work, Shivang serves as the President of the Steven Vanover Foundation.
Executive Mentors
Executive mentors are senior leaders of the Cleveland Clinic who are passionate about the development and success of emerging healthcare leaders. With their extensive experience, they offer valuable insights in navigating the complexities of healthcare administration with decision-making, organizational dynamics, and industry trends. They also cultivate fellow’s career development by providing personalized strategic advice and facilitate introductions with key stakeholders and other professionals.
Andrea Kanter Jacobs, JD
Executive Director, Operations
Andrea Kanter Jacobs, JD, was named the Executive Director of Cleveland Clinic Operations in August 2012. She provides executive leadership for the Operations Division’s various departments: Buildings and Properties, Clinical Engineering, Hotels, International Operations, Marketing and Communications, Supply Chain & Patient Support Services, Philanthropy, and Protective Services.
She leads initiatives related to strategy, policy, system integration and change for the health system, as well as collaborates with other local anchor institutions to develop economic development strategies that leverage resources to benefit our local communities. She co-chairs Cleveland Clinic’s United Way Campaign and serves on numerous Steering Committees across the enterprise.
Andi’s experience since joining Cleveland Clinic in 2000 covers both clinical and non-clinical administration. She started her career at Cleveland Clinic as the Administrator of the Beachwood Family Health and Surgery Center. She later held several administrative positions of increasing responsibility including executive leadership in the Medicine Institute, Regional Hospital Administration, and as Chief Operating Officer of South Pointe Hospital. Prior to joining Cleveland Clinic, Andi was the VP of Administration and Planning for Montefiore, a not-for-profit health-care organization for seniors, and before that, practiced municipal law for 10 years. She currently serves on the boards of trustees of Evergreen Cooperatives (Vice Chair) and Jewish Community Housing. She is Past-President of the Board of Milestones Autism Resources.
Andi graduated summa cum laude from Tufts University with a Bachelor of Arts in economics. She has a Juris Doctor degree from Boston University School of Law.
Kris Bennett
Vice President of Operations, Northeast Ohio Market
Kris Bennett is the Vice President of Cleveland Clinic’s Northeast Ohio Market. He has over 20 years of healthcare experience and is a leader in business development, operations, caregiver engagement and driving patient experience and quality outcomes.
He joined the Cleveland Clinic in 2010 as COO at Lutheran Hospital and was selected to be Hillcrest Hospital’s COO in 2015. During his tenure at the Cleveland Clinic, he has demonstrated leadership that has led to significant improvements in quality outcomes, caregiver engagement, financial outcomes, and growth.
Prior to joining Cleveland Clinic in 2010, Kris worked as a director in finance and operations for University Hospitals Health System.
Kris graduated from Marietta College in 1992 with a Bachelor’s in Accounting and in 2005 he graduated from Baldwin Wallace with a Master’s in Business Administration.
Chad Minor
Associate Chief Caregiver Officer
Chief, Workforce Strategy
In this dually appointed role, Chad Minor is responsible for the global approach to all workforce needs while ensuring Cleveland Clinic has the workforce necessary to execute and achieve its strategy. Chad leads the global workforce strategies office consisting of strategic workforce planning, workforce productivity/optimization, workforce technologies/analytics, and remote workforce solutions.
Additionally, Chad partners with the Chief Caregiver Officer to lead the development and implementation of all aspects of employee engagement for Cleveland Clinic's 75,000 employees. Chad focuses on enhancing the health system's unique team-based culture by providing strategic direction and operations oversight for the organization's global human resources function.
Chad spent the last decade leading Cleveland Clinic's largest workforce. As System Executive Director of Nursing Operations, he was responsible for the strategic planning, operations, M&A integrations, workforce planning, and financial performance of nursing throughout Cleveland Clinic. In addition, he oversaw nursing operations for more than 28,000 employees throughout the health system.
Chad earned a Master's in Business Administration from Case Western Reserve University. He holds a Bachelor of Science in Business Administration from Bowling Green State University. In addition, Chad values executive education and has attended The Wharton School at the University of Pennsylvania.
Chad is a Fellow of the American College of Healthcare Executives and a graduate of The Academy GE Fellows Program for Administrative Executives. Additionally, he is a member of CNBC's Workforce Executive Council and has been recognized by Crain's Cleveland Business as a Forty Under 40 honoree.
Renee Kolonick
Vice President, Ambulatory Operations for the Enterprise
Renee Kolonick has more than 30 years working for Cleveland Clinic. Her experience in healthcare has focused on operations with 23 years in management/leadership, process improvement, professional development and coaching. Renee has worked in many environments across the Cleveland Clinic enterprise, supporting and partnering with employed and independent providers to reach enterprise goals. During her time at Cleveland Clinic, Renee helped develop and grow strategic programs, lead teams through culture change, increased patient, employee and physician engagement, and facilitated strong integration between the Institutes and Regional Hospitals. Renee is data driven with core strengths in relationship building, accountability and culture change.
Renee is currently the Vice President of Ambulatory Operations with responsibility over Ohio and Florida. In this role, Renee is focused on standardization and scalability; developing a culture of high reliability and working with the team on continuous improvement, strategic growth and systemness.
Tony Warmuth
Executive Director, Clinical Transformation
Anthony Warmuth is the executive director for clinical transformation at Cleveland Clinic. He leads enterprise efforts across safety, quality, patient experience and continuous improvement. He received his healthcare master’s in Public Administration and graduate certification in Bioethics from Cleveland State University. He is a Fellow of the American College of Healthcare Executives and serves on the Board of the Northern Ohio Chapter of ACHE as past president. He has research and policy interests in improvement science, patient safety and ensuring equal access to healthcare.
He received his CPHQ from the National Association of Healthcare Quality and was among the first in Ohio to receive Patient Safety Certification by the National Patient Safety Foundation. He has more than 25 years of healthcare experience in quality, administration, and research roles in a variety of healthcare settings.
Charmaine Rochester
Chief Financial Officer, Florida Region
Charmaine Spence Rochester, DHA, CPA, FACHE, FHFMA, serves as the Chief Financial Officer (CFO) for the Florida Region at the Cleveland Clinic, bringing over 32 years of fiscal expertise, with more than 20 years in healthcare financial leadership. Her responsibilities include overseeing the financial operations of five hospitals and multiple outpatient sites, as well as partnering with regional executive leadership to integrate, grow and drive long-term performance for Cleveland Clinic in Florida. She actively engages in strategic planning and leads financial forecasting for key initiatives across the 5-county service area. In addition, she develops and implements strategies for effective enterprise and regional partnership across core shared services, including revenue cycle and supply chain.
Before joining the Cleveland Clinic in 2022, Dr. Rochester held key executive roles in the University of Pennsylvania Health System (Penn Medicine), serving as SVP/CFO for Penn Medicine Chester County Hospital & Health System in 2017 and later transitioning to Penn Medicine Lancaster General Health as SVP/CFO in 2020.
Prior to her time at Penn Medicine, she served as the regional finance executive VP/CFO for the Bon Secours Hampton Roads Health System in Hampton Roads, Virginia. In this role, she led financial operations and provided strategic financial counsel for the multi-hospital Southeast Virginia region. She also served as the CFO for the enterprise-wide Home Health services.
Dr. Rochester is board-certified in healthcare management and a Fellow of the American College of Healthcare Executives (FACHE) and the Healthcare Financial Management Association (FHFMA). She holds a Doctor of Health Administration (DHA) from Central Michigan University, an MBA from Florida Atlantic University, an undergraduate degree in accounting from Howard University, and is a Certified Public Accountant (CPA).
Residing in Miramar, FL, with her husband Tex, a retired U.S. Navy servicemember, together they are the proud parent of three children, all serving in the United States Air Force and Space Force.
Alex Greenwood
Executive Director of Operations for Cleveland Clinic Martin Health, Florida Region
Alex Greenwood is the Executive Director of Operations for Cleveland Clinic Martin Health (CCMH). CCMH is comprised of 3 hospitals, multiple ambulatory locations, rehab and fitness, and outpatient imaging, encompassing 2 counties. This role includes directing administrative staff and overseeing the operational management of the hospitals as well as physician practices ensuring the attainment of strategic objectives and delivery of quality healthcare services.
Prior to that, he was the Chief Operating Officer at Cleveland Clinic Indian River Hospital.
Alex served in a previous role as Vice President of Lee Health at Coconut Point, the comprehensive health and wellness destination in Estero, Florida. Greenwood was responsible for strategic and operational oversight of Lee Health's nationally recognized Orthopedics Service line, which includes 40 independent surgeons, 4000 annual joint replacements, and comprehensive inpatient and outpatient orthopedics services.
His professional background includes operational and strategic leadership positions in clinical, ancillary and professional services. Alex also served in the United States Army for five years and holds a Master’s Degree in Business Administration. He has served on multiple community boards, including Florida State College of Medicine Fort Pierce Community, Indian River Chamber of Commerce, Red Cross, American Heart Association Heart Ball, The Estero Chamber and The Terraces Corporate Advisory.
Alex and his wife, Jackie, have lived in Florida for over 20 years, and relocated to Vero Beach, Florida in October 2022.
Travis Laird
Executive Director, International Operations Cleveland, Ohio USA
Travis Laird was appointed Executive Director of Cleveland Clinic International Operations in August 2022.
Cleveland Clinic International Operations facilitates global relationships, leveraging the Enterprise’s intellectual capital to transform care and enhance quality and patient experience — driving transformative growth and improving quality of life. This is accomplished via patient referral streams and the development of new business opportunities between the Cleveland Clinic and other international healthcare systems and organizations.
Mr. Laird previously served as the Chief Business Operations Officer for Cleveland Clinic London. He was responsible for the design and implementation of the Cleveland Clinic London operating model, combining the best of UK healthcare with Cleveland Clinic. In addition, he led non-clinical operations including supply chain, protective services, patient support services, enterprise analytics, facilities and estates, and the project management office.
Mr. Laird has led or assisted in the capital planning and activation of nearly five million square feet of hospital, emergency department, and outpatient space. Prior to London, he led the successful launch of the Cleveland Clinic Avon Hospital in Ohio.
Mr. Laird holds a Master of Health Administration degree from The Pennsylvania State University and is an alumni of the Cleveland Clinic Administrative Fellowship Program.
Alumni Mentors
Alumni mentors are recent graduates of Cleveland Clinic’s Administrative Fellowship Program who are passionate about the professional development and success of the fellows. They provide advice on maximizing the fellowship, navigating project work and teams, and guidance on potential career trajectories based on their own experiences. Alumni mentors play a crucial role in bridging the gap between the academic and professional worlds, providing a supportive network for fellows as they start their journey at the Cleveland Clinic and in healthcare administration.
Curry Cates
Program Manager IV, East Submarket- Integrated Hospital-Care Institute (IHI)
Curry Cates is originally from Alabama and attended the University of Alabama at Birmingham, where he obtained both his MHA and MPH. Curry was a part of the 2021-2022 Fellowship cohort,
where he worked on a variety of enterprise initiatives, most notably the operationalizing of Cleveland Clinic Florida's Care at Home (acute care in the home) offering, as well as the planning, preparation and initiation of a strategic expansion of one of Cleveland Clinic's Family Health Centers in Northeast Ohio. Curry now serves as a Program Manager for the east submarket of the IHI, where he has operational oversight of both Pulmonary and Critical Care Medicine. More specifically, this oversight consists of 71 provider FTEs, as well as 50 support FTEs across 5 hospitals and various other ambulatory sights. Currently, Curry actively serves as an alumni mentor for the fellowship program. Curry is a staunch supporter of all Auburn University athletics and enjoys eating his way through Cleveland, as well as exploring Cleveland's vast Metroparks system with his wife and dog, in his free time.
Kayla Robinson
Associate Strategy Partner II
Kayla is an Associate Strategy Partner at Cleveland Clinic serving on the Strategic Partnerships and Integration team. In her role, she manages relationships and deals with many internal and external partners varying from global health system affiliates to digital health startups to hospitals within the Cleveland Clinic system. She often works closely with the enterprise’s Executive Strategy Council to successfully drive operational and innovative strategies. Before this role, she completed an Administrative Fellowship at Cleveland Clinic and a Graduate Internship working in Executive Administration.
Kayla received her BS in Health Promotion and Disease Prevention from the University of Southern California and earned her Master of Health Administration from The Ohio State University. Throughout her time as a student, Kayla collected experiences in numerous healthcare industries across the country such as healthcare policy, assisted living, community health education, clinical research and consulting.
Kayla also serves as the Program Director for the Leadership in Healthcare Undergraduate Administrative Internship Program aimed at shaping the next generation of future-focused leaders in healthcare. She is interested in operationalizing strategies, international healthcare, digital health, professional development, and ensuring equal access to healthcare.
Ashley Rader Sell
Director, Remote Workforce Solutions
Ashley joined Cleveland Clinic in 2016, coming from the MHA program at The University of North Carolina. She’s worked as an administrator of medical operations and currently leads future of work efforts related to remote and hybrid work. She serves as a mentor to Administrative Fellows and enjoys serving on boards in the community.
Steven Zerbini
Senior Director, General Surgery
Steven Zerbini currently serves as the Senior Director of General Surgery within the Digestive Disease Institute (DDI) at Cleveland Clinic where he is responsible for the strategic, financial, and operational performance of one of the organizations largest surgical departments. Throughout his time at Cleveland Clinic, he has also supported the departments of Colorectal Surgery and Urology in addition to consulting work within DDI. Steven joined Cleveland Clinic in 2017 as an Administrative Fellow. Since his time as a fellow, Steven has been involved with the fellowship program serving on the recruitment committee, a project sponsor and mentor.
Prior to joining Cleveland Clinic Steven worked clinically as an EMT, worked in the pharmaceutical industry as regional sales representative and as a strategic operations intern at Mass General Brigham. He received his Master of Business Administration and Master of Public Health from Boston University.
Lizzy Johnsen
Program Administrator, Chief of Staff Office
Director, Kidney Medicine
Lizzy Johnsen serves as the Director for Kidney Medicine and Program Administrator in the Chief of Staff Office. In the Chief of Staff Office, she supervises the scribe program that supports 162 physicians annually, and created and manages the Program Management Office for the Chief of Staff which executes ~25 programs/projects annually. She joined Kidney Medicine in 2022 to manage clinical practice operations across numerous OP clinics, dialysis sites, and hospitals.
After earning her Master of Health Administration and Master of Public Health from The Ohio State University in 2019, Lizzy joined Cleveland Clinic as an administrative fellow. She has remained connected to mentoring young professionals as the Associate Director for the Administrative Fellowship Program. Prior to joining Cleveland Clinic, she worked at the National Institutes of Health.
Nick Anstine
Senior Director of Hospital Operations, Hillcrest & Mentor Hospitals
Nicholas Anstine serves as Senior Director of Hospital Operations for Hillcrest & Mentor Hospitals, overseeing day-to-day operations of both the 500-bed hub and a new neighborhood hospital. Nick was responsible for leading the planning and activation of Mentor Hospital, which was delivered on time and on budget in 2023.
After earning his Master of Health Administration from The Ohio State University in 2018, Nick joined Cleveland Clinic as an Administrative Fellow. Prior to joining Cleveland Clinic, he served as Executive Director for The Woods at Parkside, a behavioral health hospital in Columbus, OH.
Beyond his professional commitments, Nick is deeply invested in community initiatives. During his graduate studies, Nick co-founded and served as Board Chair for Heartland High School, Ohio's only recovery school designed to support students with substance use disorders. As Board Chair Emeritus, he continues to champion this cause, serving as an advisor to the Board and Executive Director.
Ben Grothe
Project Manager IV, Payment Innovations, Market & Network Services
Ben graduated from the University of Minnesota MHA program in 2021, completed over 20 projects across Cleveland Clinic over the next year as an administrative fellow, and has strived to enhance, sustain, and expand access to Cleveland Clinic's exceptional care model as a valued member of the Market & Network Services department over the past two years. In his current role, Ben collaborates with colleagues in payer contracting, value-based performance, and value-based care operations to evolve Cleveland Clinic's relationships with insurance carriers and their members. In his spare time, Ben enjoys running, cheering on the Iowa Hawkeyes, spending time with his family, helping his wife launch and operate her dental practice.
Andrew Haffner
Director, Ambulatory Operations
Andrew started at Cleveland Clinic in June of 2020 and joined Ambulatory Operations in June of 2021, after completing an Administrative Fellowship. In Ambulatory Operations, he has worked on outpatient expansion projects, supporting ambulatory initiatives across NE Ohio, and assisting with analytics for operational decision making. In his current role, Andrew leads operations at 10 multispecialty outpatient centers, supporting clerical, clinical, shared service, and contracted caregivers in +1M patient appointments per year. Andrew was born and raised in Indiana. He earned his Bachelor of Arts in Economics from Indiana University and a Master of Health Administration from Saint Louis University. Outside of work, Andrew coaches and plays hockey, while enjoying golf & cycling in warmer weather.
