Join Cleveland Clinic Patient Experience leaders and a group of guests with a wide range of experiences as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare-quality, safety, burnout, and engagement leadership.
Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building a culture of open communication, psychological safety, accountability, and high reliability.
Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key…
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic…
What does it mean to be an empathetic leader? In this episode, host Steph Bayer has a conversation with Christine Stead, CEO of the Extracorporeal Life Support Organization (ELSO) and adjunct instructor at the University of M…
How do we create joy for others and for ourselves? Join host Steph Bayer in a radiant conversation with Corporal Eric Hudson, an officer who has been with the Cleveland Clinic Police Department for 20 years. In this episode b…
How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode…
Can music heal? Listen as host Steph Bayer and Cleveland Clinic Music Therapist, Christine Bomberger, explore how music can help ease pain and reduce stress and anxiety for patients. Together they discuss how the addition of…
What do our patients really want us to know about how they want to be treated? Join host Steph Bayer and Kate Watson, a longtime patient of Cleveland Clinic who was diagnosed with metastatic breast cancer at 35. Together they…
Why is volunteerism so important and how does it impact both our patients and staff? Hear from Cleveland Clinic Volunteer Director, Alicia Pitre, as she shares her own passion for volunteerism and how today's healthcare volun…
Hosts Jim Pae and Elizabeth Pugel escort you through a network of thought leaders, sharing world-class insight on leadership and cutting-edge hospital management approaches. They will inspire and perhaps compel you to reinvent your practices – and yourself. Developed and managed by Cleveland Clinic Global Executive Education.
Beyond the Pages: CCJM Podcast takes the listener more in-depth into Cleveland Clinic Journal of Medicine articles. Through interviews with the authors and article reviews by experts, clinicians can have an even better understanding of clinical breakthroughs that are changing the practice of medicine and how to practically apply them in patient care.
A Cleveland Clinic podcast exploring your digestive and surgical health from end to end. You’ll learn how to have the best digestive health possible from your gall bladder to your liver and more from our host, Colorectal Surgeon and President of the Main Campus Submarket, Scott Steele, MD.
A Cleveland Clinic podcast for medical professionals exploring the latest innovative research and clinical advances in the field of oncology.
Explore our library of podcasts hosted by Cleveland Clinic professionals.
