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Studies in Empathy

Studies in Empathy

Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also  just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Laura Cooley, Ph.D.

Featured Episode

Beware of Shiny Objects in Patient Experience

How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections

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All Studies in Empathy Episodes

All Studies in Empathy Episodes

October 17, 2019

Patients as Partners in Design, Strategy, and Innovation

Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.

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September 12, 2019

Military vs. Medicine: How Human Skills Contribute to Optimal Performance

Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.

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August 7, 2019

Are You Asking What Matters Most to Caregivers?

Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

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July 8, 2019

Becoming a Conduit of a Patient Revolution

Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

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