Studies in Empathy
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Featured Episode
Art is Medicine
"Hey Alexa, play my favorite song!" You immediately smile and your mood is suddenly lifted. Why is that? Tune in to hear Maria Jukic, a senior director for the Arts & Medicine Institute at the Cleveland Clinic and host, Steph Bayer, explore the science behind the impact art has on our health and wellbeing.
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June 15, 2022
It’s Not the Same As It Was
How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode with Sven Gierlinger, Chief Experience Officer at Northwell Health, and Rick Evans, Senior Vice President of Patient Services and Chief Experience Officer at New York Presbyterian hospital, as we discuss the hardships and opportunities we have to evolve the way we support caregivers, patients, and patients' families.
Play NowMay 16, 2022
Bioethicists Help Find the Way
Who do you call for the toughest patient care cases that don't seem to have a clear path forward? In this episode, Dr. Jane Jankowski, Director of the Center for Bioethics and Dr. Georgina Morley, Director of the Nurse Ethics Program at Cleveland Clinic share how they and their teams advise and support the clinical teams in the most complex and distressing situations.
Play NowApril 15, 2022
Empathy is an International Concept
How do you build a facility from the ground up in a new country that maintains the organization's model around delivering empathic care while incorporating the knowledge, experience and expertise of the UK's healthcare professionals? Join Dr. Jim Gutierrez, Chief of Quality, Safety, and Patient Experience at Cleveland Clinic London as he shares the journey of Cleveland Clinic London from inception to opening.
Play NowMarch 21, 2022
Being Seen and Heard
How can improv and communication skills translate to a more creative, compassionate and empathetic environment in the healthcare setting? Listen as we explore the why and how of better listening, empathetic communication, being others focused with Kelly Leonard, the Executive Director of Learning and Applied Improvisation at Second City Works. Additionally, Kelly shares how his own personal and professional journeys have shaped his thoughts around empathy, communication and resiliency.
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