Studies in Empathy
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Featured Episode
There’s Something About Osteopaths
Is a DO more inclined to touch a patient than an MD? In this episode, Leonard Calabrese, DO discusses empathy as a measurable and reproducible science. Drawing on his experiences as a physician, researcher, professor, and human being, Calabrese also recounts his personal journey in empathy.
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July 30, 2021
Do the H!
How can an organization standardize and sustain a culture of empathy from the bedside to the board room? In this episode, Carol Santalucia, the founder of Cleveland Clinic's Communicate with H.E.A.R.T. program, reveals the importance of listening to caregivers.
Play NowJune 14, 2021
Knowing it’s The System and Not The Human
How do you build a culture of consistent performance, decreased suffering, fulfilling the promise to our patients and caregivers? Join us in a conversation with Leslie Jurecko, MD, sharing strategies, behaviors, and processes that create and support a high reliability organization.
Play NowNovember 25, 2019
Beware of Shiny Objects in Patient Experience
How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections
Play NowOctober 17, 2019
Patients as Partners in Design, Strategy, and Innovation
Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.
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