Studies in Empathy

Studies in Empathy

Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also  just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
Linda McHugh, Chief Human Resource Officer at Cleveland Clinic

Featured Episode

Are You Asking What Matters Most to Caregivers?

Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.

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All Studies in Empathy Episodes

All Studies in Empathy Episodes

July 8, 2019

Becoming a Conduit of a Patient Revolution (31:25)

Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.

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June 6, 2019

It’s not my journey, how to be an effective empathic guide (26:98)

How do we move from traumatic loss to well grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.

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May 6, 2019

Help me understand: Is it possible to be empathic and set boundaries?

What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower caregivers? Join us as Stephanie Bayer, JD, shares experiences and best practices in patient relations, complaints & grievances, and setting expectations with empathy.

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April 5, 2019

Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology (22:58)

What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah Rose, PhD lays out what years of research has taught us about what patients’ want and need from healthcare of the future.

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