Studies in Empathy
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Featured Episode
Beware of Shiny Objects in Patient Experience
How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections
Play NowAll Studies in Empathy Episodes
October 17, 2019
Patients as Partners in Design, Strategy, and Innovation
Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.
Play NowSeptember 12, 2019
Military vs. Medicine: How Human Skills Contribute to Optimal Performance
Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.
Play NowAugust 7, 2019
Are You Asking What Matters Most to Caregivers?
Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.
Play NowJuly 8, 2019
Becoming a Conduit of a Patient Revolution
Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.
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