Main Campus Visitor Guide - Welcome
Dear Patient,
Cleveland Clinic is honored to care for you and your family. Our goal is to give you the best possible outcome and experience. This guide has information that may be helpful to you and your family during your stay.
It gives you some facts about hospital services, our main campus facilities and things to do in Cleveland. It tells you about our rooftop terrace, art tours and other services.
If you have any questions about anything you see in these pages, please call the Cleveland Clinic Concierge Desk at 216.636.1288 from 9 a.m. to 5 p.m., Monday through Friday.
Tomislav Mihaljevic, MD
Chief Executive Officer and President
Cleveland Clinic
Important Phone Numbers
For general questions, please call our Main Campus phone number at 216.444.2200.
Admitting & Registration Desk: 216.444.2029 Location: J1-1
Appointment Center: 866.320.4573
Care Management: 216.444.6552
Chaplain: 216.444.2518
Lost and Found and Administrative Services Center: 216.444.2253
On-Demand Campus Shuttle: 216.444.8484
Concierge
If you have questions, the Concierge Desk will be happy to help. Please call or visit our desk if you would like information on places of interest, where to stay, directions, dining information, travel, transportation, sightseeing tours or anything else.
- Phone Number: 216.636.1288
- Location: Lobby Desk of M Building - Cleveland Clinic Children's
- Hours: 9 a.m. – 5 p.m. (Monday-Friday)
Emergency Department Registration: 216.445.4500
Hospitality: 216.445.0606
Meditation Chapel: 216.444.2518
- Location: Q Building - Glickman Tower - first floor next to elevators
Ombudsman: 216.444.2544
Pastoral Care: 216.444.2518
- On-Call Pastoral Care Pager: 14-22956
Patient Information: 216.444.2000
Police Department
- For a Police emergency, call 216.444.2222
- Non-Emergency: 216.444.2250 or dial ext. 42250 from a hospital phone
Find more information regarding Police Services, including 24/7 Safety Escorts
Social Services: 216.444.6552
Vehicle Assistance Program: 216.444.2255
Parking services provide 24/7 vehicle assistance, including jump-starts, tire changes, and location assistance.
Volunteers: 216.445.6986
Transportation & Parking
On-Demand Shuttle Service
Cleveland Clinic provides on-demand shuttle service between all main campus locations 365 days a year.
Shuttles make regular stops at the main entrance of J Building - Sydell & Arnold Miller Family Pavilion, A Building - Crile Building and other main campus locations.
- Phone: 216.444.8484
- Hours: 4:45 a.m. – 12:45 a.m. (Monday - Friday); 6:30 a.m. – 10 p.m. (Weekends and Holiday)
Taxis & Limousines
Need a taxi or limo? A Cleveland Clinic Red Coat can get you one. Our patient greeters are dressed in red coats.
- Phone: 216.445.3114
- Location: Front Desk of J Building - Sydell & Arnold Miller Family Pavilion
- Hours: 6 a.m. – 9 p.m. (Monday - Friday), 8 a.m. – 9 p.m. (Saturday - Sunday)
Self-Parking
Patients, family members, and visitors are welcome to self-park at the following locations, all of which are open 24 hours a day.
Parking Garages:
- P1 - Parking garage at E. 93rd St. and Chester Ave.
- P2 - Parking garage at E. 100th St. and Carnegie Ave.
Surface Lots:
Cleveland Clinic surface lots are located at Emergency Services off Cedar Avenue, Mellen Center off E. 89th Street, Crile building off E. 100th Street (handicap parking only) and the Imaging Center off E. 105th Street (for that facility only).
Self-Park Rates
- Less than 1 hour: Free
- 1-2 hours: $4
- 2-3 hours: $6
- 3-4 hours: $8
- Over 4 hours: $10
Self-Park Discount Coupons
If you expect to make frequent visits to main campus, discount coupons can be used at any self-park facility. Coupons can be purchased at any valet desk.
- 5-pack coupons (5 tickets): $30
- 7-consecutive days (unlimited in and out privileges): $30
- 30-consecutive days (unlimited in and out privileges): $100
Valet Parking Areas
- Main Campus Entrance Area (J Building - Sydell & Arnold Miller Family Pavilion) - This valet parking area provides access to the following buildings, as well as many shopping and dining options
- R Building - Cleveland Clinic Children's Outpatient Center
- Q Building - Glickman Tower – Access to G Building and H Building, as well as many shopping and dining options
- CA Building - Taussig Cancer Center
- A Building - Crile Building
- i Building - Cole Eye Instituteye Institute
- U Building - Mellen Center - Access to Emergency Center
*To retrieve valet-parked vehicle after hours, please call 216.636.6079.
Valet-Parking Rates
- Rate: $12
- Senior Discount Rate: $10 (Golden Buckeye, AARP, and Senior Circle discounts are honored)
Accommodations & Services
On-Campus Hotels
There are three hotels options located on the Cleveland Clinic main campus with bus shuttle service. Call 216.707,4000, or toll-free 877.707.8999 for reservations. Please be sure to request patient rates when making reservations.
- The InterContinental Hotel & Bank of America Conference Center: 216.707.4100 or 877.707.8999 (toll-free)
- The InterContinental Suites Hotel: 216.707.4300 or 877.707.8999 (toll-free)
- Holiday Inn Cleveland Clinic: 216.707.4200 or 844.748.2877 (toll-free)
Specialized Accommodations
Please Note: Patients may need to meet certain criteria to be eligible for lodging at these facilities.
Ronald McDonald House
Ronald McDonald House offers economical, homelike accommodations for families of pediatric and adolescent patients (21 years of age and younger). All adults 18 years and older are required to pass a criminal background check. Rooms may be requested up to seven days prior to arrival. Served by Cleveland Clinic's shuttle bus. Adjacent to Cleveland Clinic, at E. 105th St. and Euclid Ave.
- Location: 10415 Euclid Ave. Cleveland, OH 44106
- Hours: 24/7
- Phone: 216.229.5758
Hope Lodge
Hope Lodge is a service of the American Cancer Society for adult cancer patients and their families. A room at Hope Lodge is obtained by referral only through a social worker, nurse or doctor.
- Location: 11432 Mayfield Rd. Cleveland, OH 44106
- Hours: 8:30 a.m.- 5 p.m. (Monday - Friday)
- Phone: To speak with a social worker, please call 216.444.6552
The Transplant House of Cleveland
Transplant House of Cleveland is a home-away-from-home in the University Circle area of Cleveland that provides temporary, affordable housing in a home-like environment for organ transplant patients and their families while they visit Cleveland for medical care.
- Location: 2007 E. 115th Street Cleveland, OH 44106
- Hours: 24/7
- Phone: For questions, please call 216.938.9553. To make a reservation, please call 216.938.9553.
Hospitality Homes of Cleveland
Hospitality Homes of Cleveland is an affordable service which places out-of-town medical patients and their family members in private host homes within a 15 mile radius of Cleveland Clinic.
- Hours: Open daily from 7 a.m. - 11 p.m.
- Phone: 216.470.4512
Additional Services
Patient and Family Health & Education Center
Learn more about your health at the William E. Harris Patient and Family Health & Education Center, located off the Great Hall on the first floor of the Q Building - Glickman Tower.
Location: Q1-2
Hours: 8 a.m. - 5 p.m. (Monday - Friday)
- Public computers
- Easy-to-understand health information
- Health educators available to assist with personalized health searches
- Information about Cleveland Clinic resources, services, and educational opportunities
Cleveland Clinic Laboratories
Our full-service, nationally recognized laboratories are equipped to perform testing quickly and accurately. You’ll need to bring a valid order, less than one-year old, from a licensed provider. Results are delivered to your provider when the test is completed.
For questions about our laboratory services, please call 216.444.5755 or 800.628.6816.
Laboratory Locations:
- A Building - Crile Building (A15)
- G Building (G10)
- J Building - Sydell & Arnold Miller Family Pavilion
- CA Building - Taussig Cancer Center
- S Building (S15)
- X Building - Centers for Geriatric and Diabetes Care (X10)
- Central Processing Areas:
- Send-Out Referral Laboratory
Worship Services
Please speak to one of your Caregivers for detailed information about our different worship services listed below:
- Muslim Prayer Rooms
- Prayer Line
- Christian Worship
- Catholic Worship
- Interfaith Prayer
Banking
KeyBank: 216.229.2189
Full-service KeyBank branches are located in the lobby of the J Building - Sydell & Arnold Miller Family Pavilion and just northeast of main campus on Chester Avenue.
Hours: 9:30 a.m. – 4:30 p.m. (Monday - Thursday); 9 a.m. – 6 p.m. (Friday); Closed Weekends and Holidays
ATMS
There are nine convenient ATM locations:
- First-floor corridor between M Building - Cleveland Clinic Children's and H Building
- A Building - Crile Building
- Lobby of C Building - W.O. Walker Center
- E Building - Emergency
- InterContinental Hotel Lobby
- InterContinental Suites Hotel Lobby
- Information Skyway
- J Building - Sydell & Arnold Miller Family Pavilion
- KeyBank Building
Ombudsman Office
The Ombudsman is the liaison between Cleveland Clinic and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor.
If these attempts are unsatisfactory, please call our Ombudsman Office at 216.444.2544 from 8 a.m. – 4:30 p.m. (Monday - Friday), or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.
Amenities & Dining
Rooftop Terrace
The Kelvin and Eleanor Smith Rooftop Terrace is located on the roof of the J Building - Sydell & Arnold Miller Family Pavilion. You are invited to visit and enjoy Cleveland Clinic’s rooftop terrace, located on the 10th floor. The view is spectacular, the seating is comfortable and there are programs and activities to help you relax and be well. Take the J East elevators to floor 10 to visit the rooftop terrace.
We offer free service of hot and iced tea along with cookies to our guests visiting the Kelvin and Eleanor Smith Rooftop Terrace from 2:30 – 4 p.m. on Wednesdays and Fridays.
Programs and Activities on the Rooftop Terrace
- Walking Labyrinth Meditation: This meditation practice is popular with people from many traditions. It involves walking through a floor-mounted labyrinth or maze to enhance mindfulness or prayer.
- Hours: 2:30 – 3:30 p.m. Tuesday and Thursday
- Yoga: Hosted by the Wellness & Preventive Medicine department. Bring a mat. Walk-ins are welcome.
- Chair Massages on Monday, Wednesday and Friday from 2 - 3 p.m.
- Art Tours: To schedule an art tour, please call 216.448.0232. Tour begin at the Information and Guest Services Desk located on the first floor
Self-Guided Tours
- Recorded Tours (available in English, Spanish and Arabic)
- Hours: 8 a.m. – 4 p.m. daily
45-Minute Guided Tours
- Hours: 11 a.m., 1 p.m. and 2:30 p.m. Wednesday and Saturday
Art & Music Therapy
Musicians in the Environment
Call or go online for times and information
- Phone: 216.448.8330
Music Therapy
For more information or to schedule a complimentary session during your (or your child’s) stay in the hospital, please call 216.444.9639.
Art Therapy
If you have questions or want to register for an appointment, please call 216.444.4792. ChemoSuite “bedside visits” are available by appointment or request.
Hours:
- 9 a.m. – Noon (Mondays, Wednesdays, Fridays)
- 1 - 4 p.m. (Tuesdays and Thursdays)
Pet Visitation - Caring Canines
Please contact Volunteer Services at 216.445.6986 to schedule a visit Greeter Dog Program Volunteer handler/dog teams welcome patients and visitors at main entrances and designated waiting areas.
Fine Dining at Cleveland Clinic
| Restaurant | Location | Address | Phone |
|---|---|---|---|
| C2 Comfort Classics | InterContinental Suites Hotel | 8800 Euclid Avenue, Cleveland, OH 44106 | 216.707.4054 |
| Mocé Cafe and Bar | Holiday Inn Cleveland Clinic | 8650 Euclid Avenue, Cleveland, OH 44106 | 216.707.4221 |
| North Coast Café | InterContinental Hotel | 9801 Carnegie Avenue, Cleveland, OH 44106 | 216.707.4051 |
| Table 45 Restaurant & Bar | InterContinental Hotel | 9801 Carnegie Avenue, Cleveland, OH 44106 | 216.707.4045 |
Casual Dining at Cleveland Clinic
Cleveland Clinic offers a number of fresh, convenient eatery options across main campus. Options include grab-and-go meals, snacks, entrees, soups, salads, sandwiches, fine dining and more. Visit our Shopping and Dining page for more information.
Shopping at Cleveland Clinic
| Shop | Location |
|---|---|
| 360-5 Wellness Store | J Building - Sydell & Arnold Miller Family Pavilion |
| Green Roots Collection | J Building - Sydell & Arnold Miller Family Pavilion |
| Joseph-Beth Gift Shop | J Building - Sydell & Arnold Miller Family Pavilion |
Farmers Market
Beginning in June and continuing through mid-October, Cleveland Clinic hosts a weekly Community Farmers Market, where farmers from a nine-county area of Northeast Ohio sell fresh produce, meats, eggs, honey and more.
- Location: Crile Mall located in front of the A Building - Crile Building
- Hours: 10:30 a.m. – 1:30 p.m. every Wednesday (June - mid-October)
Learn more about Cleveland Clinic's Community Farmers Market
