Ombudsman Office
At Cleveland Clinic, your satisfaction is very important to us. That’s why we work hard every day to provide safe, quality care. We also understand that everyone’s journey is different and may include unexpected challenges. Our Ombudsman Office is here to support matters related to the care of all our patients.
What Does the Ombudsman Office Do?
Cleveland Clinic’s Ombudsman Office is a liaison or connection between our patients and those providing direct patient care. Our job is to help find potential solutions by removing barriers that can impact that care. There might not always be an easy answer, but our representatives will listen to your concerns and do what we can to help whenever possible.
We hope you never have an issue with the service you receive at Cleveland Clinic, but if you do, we encourage you to talk with your caregiver or their supervisor about it first. Misunderstandings are often easily fixed with a conversation.
If you still have concerns, please contact our Ombudsman Office. A patient representative will work with you and your care team to help answer your questions, address your concerns and find a solution that meets your expectations whenever we can. Please know that expressing displeasure will never compromise the care you receive at Cleveland Clinic in any way. We’re always here to try and meet your needs, and we’ll do our best to help make your stay a positive one.
What Problems Can the Ombudsman Office Help With?
Although we’d like to be able to help with any concern you might have, our Ombudsman Office is best equipped to answer questions and concerns about the service you’re receiving at Cleveland Clinic. These services include:
- Medical care.
- Quality of care.
- Our employees.
- Service during an appointment or hospital stay.
What Problems Are Best Handled Elsewhere?
Sometimes the best route is a direct one. This might mean connecting with a specific department that can help answer your question. But what are these departments? Here are a few examples:
- Admissions.
- Billing.
- Global Patient Services (GPS).
- Guest Services.
- Making an appointment.
- MyChart.
- Request medical records.
- Patient health & safety tips.
- Traveling to Cleveland Clinic.
What About Patient Privacy?
You can be confident that your privacy or the privacy of your loved one is protected if you contact the Ombudsman Office. If you’re contacting us on behalf of someone else, here are a few things to know:
- We’ll need the patient’s name, your name and a valid phone number so we can get back with you as quickly as possible.
- Proof of patient authorization will need to be completed before we investigate any healthcare concern.
- Power of Attorney, Legal Guardianship and other authorization forms may need to be submitted directly to our Ombudsman Office.
- Written authorization without a notary seal may still require verbal authorization by the patient.
Contact a Cleveland Clinic Ombudsman
Email Our Team
Cleveland Clinic Main Campus
- 216.444.2544 or 800.223.2273, ext. 42544 (Toll-free)
- Monday – Friday; 8 a.m. – 5 p.m. EST
Ohio Family Health Centers
- 216.444.2544
Ohio Hospitals
- Akron General: 330.344.6711
- Ashtabula Regional Medical Center: 440.997.6277
- Avon Hospital: 440.695.5205
- Euclid Hospital: 216.692.7888
- Fairview Hospital: 216.476.4424
- Hillcrest Hospital: 440.312.9140
- Lodi Hospital: 330.344.6711
- Lutheran Hospital: 216.363.2360
- Marymount Hospital: 216.587.8888
- Mentor Hospital: 440.312.9140
- Mercy Hospital: 330.458.4148
- South Pointe Hospital: 216.491.6299
- Union Hospital: 330.602.0705
Florida Locations
- Weston: 954.689.5545
- Martin Health: 772.288.5899
- Indian River Hospital: 772.567.4311 ext. 1041
