Overview

Overview

Cleveland Clinic is dedicated to providing a safe and secure environment, enabling the delivery of world-class care. Our force, consisting of Cleveland Clinic Police Officers, Security, Traffic Control and Communication Officers, operates 24 hours a day, 7 days a week to assist all who visit our facilities.

Our Officers, in coordination with other Protective Services departments, provide many services, including:

  • 24/7 Presence
  • 24/7 Safety Escorts
  • Active Patrols to Prevent Crime
  • Alarm and Code Response
  • Community Policing
  • Crime Investigation
  • Emergency Alerts (Cleveland Clinic Alert Service)
  • Emergency Response
  • Non-emergency Support
  • Responding to Calls for Assistance
  • Safety Awareness Education
  • Vehicle Assistance
  • Victim Advocacy

If you need assistance, please contact our Communications Center using the numbers below.

  • At Main Campus
    • For Non-Emergency requests, including Safety Escorts, call 216.444.2250
    • For Emergencies, call 216.444.2222 or 911
    • For Vehicle Assistance, call 216.444.2255
  • At regional locations, including regional hospitals, family health centers, etc.
    • Cleveland Clinic Akron General: 330.344.7604
    • Cleveland Clinic Avon Hospital: 440.695.4090
    • Cleveland Clinic Euclid Hospital: 216.692.7688
    • Cleveland Clinic Fairview Hospital: 216.476.4344
    • Cleveland Clinic Hillcrest Hospital: 440.312.3390
    • Cleveland Clinic Lutheran Hospital: 216.636.2436
    • Cleveland Clinic Marymount Hospital: 216.587.8180
    • Cleveland Clinic Medina Hospital: 330.725.1000
    • Cleveland Clinic South Pointe Hospital: 216.491.5588
    • All other locations, please call 216.444.2250

Non-emergency questions can be sent to ccpd@ccf.org.

Keeping You Safe

Keeping You Safe

Our Officers take a proactive approach to crime prevention. The presence of a large, visible force is an effective deterrent to crime. We utilize a number of tools and techniques to ensure the safety of everyone.

Active Patrols

Our Police and Security Officers provide 24-hour patrols at all hospitals, family health centers and ambulatory surgical centers, including public and private areas, parking facilities, emergency departments, among others.

Blue Lights & Emergency Intercoms

Blue Light and Yellow Emergency Intercoms are strategically placed at all locations like sidewalks and parking areas. Calls from these intercoms are treated as 911 emergencies and can be used to detect, respond to and mitigate crime.

Emergency & Safety Alerts

The Cleveland Clinic Alert Service (CCAS) is our emergency mass notification system. During a major emergency, Cleveland Clinic can alert patients, visitors and caregivers quickly, using voice, text and email messages.

Investigative Services

As part of our comprehensive law enforcement approach, Cleveland Clinic has established an effective investigations team to solve and track crimes, and prevent repeat offenses.

Magnetometers

Cleveland Clinic employs magnetometers at all emergency departments in the health system. Patients (non-emergency situations) and visitors are required to pass through a magnetometer when entering an emergency department. Patients arriving by ambulance will also be screened. 

Security Cameras

Security camera systems are installed at key points throughout our facilities to monitor internal and external locations, including buildings and parking facilities.

Victim Advocacy

Our Victim Advocacy Program is dedicated to providing victims of a crime with individualized, efficient and effective support, education and resources to cope with the aftermath of the incident. Services are free of charge and are available at all locations. Call 216.444.2250 for more information.

Our Officers

Our Officers

Cleveland Clinic Police Officers are often the first point of contact at a Cleveland Clinic facility. Our officers are committed to making your experience a pleasant one. They are trained to best ensure the safety of patients, visitors and caregivers. To do this, our licensed Police Officers enforce all local, state and federal laws, and provide educational and awareness programs for those they serve.

Get to know our Officers below.

Police Officers

Cleveland Clinic Police Officers

Police Officers are commissioned through the State of Ohio and have full policing authority, including issuing citations and making arrests. They patrol interior and exterior areas, provide Safety Escorts, and respond to safety concerns throughout the Cleveland Clinic health system.

Security Officers

Security Officers | Cleveland Clinic

Security Officers assist with visitor management, Safety Escorts, monitoring safety systems and assist with responding to emergency calls with Police Officers in all Cleveland Clinic hospitals, family health centers and ambulatory surgery centers.

Traffic Control Officers

Traffic Control Officers | Cleveland Clinic

Traffic Control Officers work on main campus to ensure crosswalk safety, maintain traffic flow and patrol parking lots and garages.

If you are looking for information on open positions within our Police or Security Departments, visit Careers at Cleveland Clinic.

Safety Escorts

Safety Escorts

We will get you there safely. The Cleveland Clinic Safety Escort program is a complimentary service provided by the Cleveland Clinic Police Department for all patients, visitors and caregivers needing safe transportation to and from various locations at their site.

Safety Escorts are conducted by our own Police and Security Officers and are available 24 hours a day, 7 days a week, 365 days a year. Safety Escorts are provided either by foot or police vehicle.

To request a Safety Escort, please use the number for your location:

  • Main Campus: 216.444.2250
  • Cleveland Clinic Akron General: 330.344.7604
  • Cleveland Clinic Avon Hospital: 440.695.4090
  • Cleveland Clinic Euclid Hospital: 216.692.7688
  • Cleveland Clinic Fairview Hospital: 216.476.4344
  • Cleveland Clinic Hillcrest Hospital: 440.312.3390
  • Cleveland Clinic Lutheran Hospital: 216.636.2436
  • Cleveland Clinic Marymount Hospital: 216.587.8180
  • Cleveland Clinic Medina Hospital: 330.725.1000
  • Cleveland Clinic South Pointe Hospital: 216.491.5588
  • All other locations, please call 216.444.2250

When requesting a Safety Escort, you will be asked for the following information by our dispatchers:

  • Your first and last name
  • Your contact number
  • Your pickup location
  • Your destination

Requesters may be asked to verify their identity at pickup.

Safety Escorts are not provided to locations off Cleveland Clinic property.

Safety Tips

Safety Tips

Whether you’re at one of our facilities, driving your car or in a public setting, you can do a variety of simple things to be safe.

Our Police Officers encourage everyone to follow these safety tips to stay safe no matter where you are.

  • Be aware of your surroundings. Keep your head up and scan the surrounding environment at all times. Limit the usage of smartphones and other electronic devices while walking alone.
  • Be smart when you park. Park in well-lit areas, don’t leave valuables in plain sight and always lock your vehicle. Don’t leave your vehicle running and unattended. 
  • Review safety tips with your family. Anytime is a good time to review your family emergency plan and how to stay safe while out and about.
  • If you see something, say something. Reporting suspicious activity allows authorities to take appropriate measures before a crime is committed.
  • Most crimes are crimes of opportunity. Awareness and taking preventative measures are major factors in reducing these types of crimes.
Community Policing

Community Policing

In addition to its duties serving Cleveland Clinic patients, visitors and caregivers, our Police Department plays an active role in the community. It is our philosophy to be an active participant in community policing. We provide service opportunities for officers within the Cleveland Clinic Police Department which encourage social responsibility and community involvement.

For more information on these programs and other community policing activities, visit our Government & Community Relations Healthy Lifestyles page or contact ccpd@ccf.org.