Your safety while visiting Cleveland Clinic’s Main Campus is very important to us. That’s why we have a team of police, security, traffic control and communication officers on-duty 24 hours a day, 7 days a week. We offer:
- 24/7 presence.
- 24/7 safety escorts.
- Active patrols to prevent crime.
- Alarm and code response.
- Community policing.
- Crime investigation.
- Emergency alerts (Cleveland Clinic Alert Service).
- Emergency response.
- Non-emergency support.
- Responding to calls for assistance.
- Safety awareness education.
- Vehicle assistance.
- Victim advocacy.
- At Main Campus:
- For a police emergency, call 216.444.2222.
- For non-emergency requests, including safety escorts, call 216.444.2250.
- For vehicle assistance, call 216.444.2255.
- At regional regional hospitals and family health centers:
- Cleveland Clinic Akron General: 330.344.7604.
- Cleveland Clinic Avon Hospital: 440.695.4090.
- Cleveland Clinic Euclid Hospital: 216.692.7688.
- Cleveland Clinic Fairview Hospital: 216.476.4344.
- Cleveland Clinic Hillcrest Hospital: 440.312.3390.
- Cleveland Clinic Lutheran Hospital: 216.636.2436.
- Cleveland Clinic Marymount Hospital: 216.587.8180.
- Cleveland Clinic Medina Hospital: 330.721.5366.
- Cleveland Clinic South Pointe Hospital: 216.491.5588.
- All other locations, please call 216.444.2250.
Please email non-emergency questions to [email protected].
Keeping You Safe
Our officers take a proactive approach to crime prevention. The presence of a large, visible force is an effective deterrent to crime. We utilize a number of tools and techniques to ensure the safety of everyone.
- Download this flier to keep with you. It provides all of our services and how to contact us at all of our locations.
Our Police and Security Officers provide 24-hour patrols at all hospitals, family health centers and ambulatory surgical centers, including public and private areas, parking facilities, emergency departments, and more.
Blue Lights & Emergency Intercoms
Blue light and yellow emergency intercoms are strategically placed on sidewalks and in parking areas. Calls from these intercoms are treated as 911 emergencies and can be used to detect and respond to crime.
Emergency & Safety Alerts
The Cleveland Clinic Alert Service (CCAS) is our emergency mass notification system. During a major emergency, Cleveland Clinic can alert patients, visitors and caregivers quickly, using voice, text and email messages.
- To learn more about this system and to sign up to receive messages, visit our Emergency Alerts page.
As part of our comprehensive law enforcement approach, Cleveland Clinic has established an effective investigations team to solve and track crimes and prevent repeat offenses.
Patients (in non-emergency situations) and visitors are required to pass through a magnetometer when entering any emergency department in the Cleveland Clinic health system. Patients arriving by ambulance will also be screened.
Security camera systems are installed throughout our facilities to monitor internal and external locations, including buildings and parking facilities.
Our Victim Advocacy Program is dedicated to providing victims of a crime with individualized, efficient and effective support, education and resources to cope with the aftermath of the incident. Services are free of charge and are available at all locations. Call 216.444.2250 for more information.
In addition to its duties serving Cleveland Clinic patients, visitors and caregivers, our Police Department plays an active role in the community. It’s our philosophy to be an active participant in community policing. We provide service opportunities for officers within the Cleveland Clinic Police Department, which encourage social responsibility and community involvement.
For more information on these programs and other community policing activities, visit our Government & Community Relations Healthy Lifestyles page or contact [email protected].
Cleveland Clinic Police Officers are often the first point of contact at a Cleveland Clinic facility. Our licensed officers are trained to ensure the safety of our patients, visitors and caregivers. Our Police Officers enforce all local, state and federal laws and provide educational and awareness programs for those they serve.
Our Police Officers are commissioned through the State of Ohio and have full policing authority, including issuing citations and making arrests. They patrol interior and exterior areas, provide safety escorts and respond to safety concerns throughout the Cleveland Clinic health system.
Security Officers assist with visitor management, provide safety escorts, monitor safety systems and help our Police Officers respond to emergency calls in all Cleveland Clinic hospitals, family health centers and ambulatory surgery centers.
Traffic Control Officers
Cleveland Clinic’s Main Campus Traffic Control Officers ensure crosswalk safety, maintain traffic flow and patrol parking lots and garages.
With the help of our safety escorts, we’ll get you where you need to go safely. The Cleveland Clinic Safety Escort program is a complimentary service provided by the Cleveland Clinic Police Department for all patients, visitors and caregivers needing safe transportation to and from various locations at their site.
Safety escorts are conducted by our own Police and Security Officers and are available 24 hours a day, 7 days a week, 365 days a year. Safety escorts are provided either by foot or police vehicle.
To request a safety escort, please use the number for your location:
- Main Campus: 216.444.2250
- Cleveland Clinic Akron General: 330.344.7604
- Cleveland Clinic Avon Hospital: 440.695.4090
- Cleveland Clinic Euclid Hospital: 216.692.7688
- Cleveland Clinic Fairview Hospital: 216.476.4344
- Cleveland Clinic Hillcrest Hospital: 440.312.3390
- Cleveland Clinic Lutheran Hospital: 216.636.2436
- Cleveland Clinic Marymount Hospital: 216.587.8180
- Cleveland Clinic Medina Hospital: 330.721.5366
- Cleveland Clinic South Pointe Hospital: 216.491.5588
- All other locations, please call 216.444.2250
When requesting a safety escort, you’ll be asked for the following information by our dispatchers:
- Your first and last name.
- Your contact number.
- Your pickup location.
- Your destination.
You may be asked to verify your identity at pickup.
Safety escorts are not provided to locations off Cleveland Clinic property.
Whether you’re at one of our facilities, driving your car or in a public setting, there are simple things you can do to be safe.
Our Police Officers encourage everyone to follow these safety tips to stay safe no matter where you are.
- Be aware of your surroundings. Keep your head up and scan the surrounding environment at all times. Limit the usage of smartphones and other electronic devices while walking alone.
- Be smart when you park.Park in well-lit areas, don’t leave valuables in plain sight and always lock your vehicle. Don’t leave your vehicle running and unattended.
- Review safety tips with your family.Anytime is a good time to review your family emergency plan and how to stay safe while out and about.
- If you see something, say something. Reporting suspicious activity allows authorities to take appropriate measures before a crime is committed.
- Most crimes are crimes of opportunity. Awareness and taking preventative measures are major factors in reducing these types of crimes.