On Demand Virtual Visits

Wish you didn’t have to leave your home to see a healthcare provider? Cleveland Clinic Express Care® Online can help you save valuable time by letting you receive care from your healthcare team in a live, virtual visit using your mobile device or computer.
Get Care Now From the Comfort of Your Home

Get Care Now From the Comfort of Your Home... No Appointment Needed

Express Care Online offers secure, cost-effective care for common illnesses and health problems through a live, online virtual visit. Rather than driving to your physician or waiting it out at your nearest emergency room, you can see a healthcare provider from your home or office in only minutes, on your smartphone, tablet or computer. Once you create an account, a provider can review your symptoms and questions, diagnose and send a prescription to the pharmacy of your choice. Providers are available online to see patients ages 2 and older, 24/7, 365 days a year. Patients 17 years and younger must be accompanied by a parent or guardian during the visit.

If you encounter any technical difficulties during your Express Care Online virtual visit please call 1.866.569.7530 (US toll free), any time 24/7.

Is my virtual visit covered by insurance?

Most insurance companies are paying for virtual visits for COVID-19 positive diagnoses. Cleveland Clinic will waive financial responsibility you may have. For services for non-COVID-19 positive diagnoses, some insurance companies are paying for virtual visits. Cleveland Clinic will only bill you for your financial responsibility after we have billed your insurance. Insurance companies are beginning to change their coverage of virtual visits for non-COVID-19-related symptoms, so it is best to confirm your benefits with your insurance company prior to care. Virtual visits are still an option for you, even if your insurance company does not cover it. The cost of an on-demand visit without insurance is $55.

Need help getting started?

Need help getting started?

Download our step-by-step guides to help you finish setting up your account for your upcoming scheduled virtual visit.

Specialty Care

Cleveland Clinic has specialists available for virtual visits on demand to treat a variety of issues related to these areas:

Schedule Follow-Up Care From Your Home

Schedule Follow-Up Care From Your Home

Select patients can now schedule virtual visits with a Cleveland Clinic specialist using Express Care Online. Ask your doctor if virtual visits are right for you.

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