Pay My Bill

Pay My Bill

Paying your bill online is quick and easy:

If you have a question about your bill, call 330.364.0847.



We know that it can be stressful to navigate the insurance coverage process, but we strive to make it as smooth as possible.

We accept a variety of plans from insurance companies at Cleveland Clinic Union Hospital. To verify if your insurance plan is accepted for services at our facility, please review our list of accepted insurance companies at Cleveland Clinic.

Surprise Medical Billing

Surprise Medical Billing

Federal and state laws protect you against surprise billing (or balance billing) when you can not control who provides your care in an emergency, or when you receive care from certain out-of-network providers at an in-network healthcare facility. 

  • View your rights and full details.
  • If you believe you've been wrongly billed: Contact the Ohio Department of Insurance at 800.686.1526, or visit the Ohio Department of Insurance for more information about your rights under Ohio state laws.
Financial Assistance

Financial Assistance

The information below is intended for dates of service on or before 9/29/23. If you have questions about financial assistance for dates of service 9/30/23 and after, please visit

Union Hospital offers financial assistance to those who qualify.

To make an appointment with a financial assistance specialist, call 330.343.3311, ext 2127.

For insured patients:

  • After insurance pays the hospital, insured patients may take a 10% discount when the entire remaining balance is paid within 30 days of the statement date.

For uninsured patients:

  • Uninsured patients who do not qualify for free or discounted care, for example due to their household income, will receive a discount of 54% on gross charges for medically necessary services to ensure they do not pay more for care than insured individuals. These patients are expected to pay their remaining balance for care and may work with financial counselors to set up a payment plan based on their financial situation.
  • Uninsured patients who are believed to have the financial ability to purchase health insurance may be encouraged to do so in order to ensure healthcare accessibility and overall well-being.
  • Patients without insurance who do not meet criteria for free care may be eligible for a sliding fee discount of their hospital charges. A Hospital Care Assurance Program (HCAP) application and attached documentation will be evaluated for the sliding fee discount. Uninsured self-pay discount may be applied in addition to a sliding fee.
  • Patients with no insurance or large balances after insurance has paid may be eligible for payment arrangements. Payments may extend up to one year and there is a minimum payment required. Larger balances will be handled on a per-case basis.

Important documents:

Hospital Care Assurance Program

The State of Ohio provides free care services for medically necessary hospital services for patients who:

  • Meet the residence requirement
  • Are not on a Medicaid program
  • Have gross personal or gross family income at or below Federal Poverty Guidelines

Who is eligible?

You may be eligible if you have a difficulty paying for health care services and do not qualify for Medicaid or other government programs. Our billing office can help determine if you qualify.

Do you qualify for free services?

2024 Federal Poverty Guideline

Family Size Up To *(HCAP) 2024 Federal Poverty Income Level CC Financial Assistance Program (Family income up to 400% of Federal Poverty Level)
1 $15,060 $60,240
2 $20,440 $81,760
3 $25,820 $103,280
4 $31,200 $124,800
5 $36,580 $146,320
6 $41,960 $167,840
7 $47,340 $189,360
8 $52,720 $210,880

*For families/households with more than 8 persons, add $5,380 for each additional person.

  • HCAP income levels are for insured and uninsured patients.
  • CC Financial Assistance program income levels are for uninsured patients (and those insured patients whose insurance doesn’t cover emergency or medically necessary services or insurance benefits have been exhausted.)

What does the Financial Assistance Program cover?

Medically necessary inpatient and outpatient services are covered. In some cases, qualified patients may not have to pay for services. In other cases, patients may be required to pay only a portion of their bill.

How to Apply

Medically necessary inpatient and outpatient services are covered. In some cases, qualified patients may not have to pay for services. In other cases, patients may be required to pay only a portion of their bill.

How applications are evaluated

Union Hospital evaluates each applicant on a case-by-case basis. We use a sliding scale based on Federal Poverty Guidelines. Union Hospital uses fair and objective criteria to evaluate each applicant. Applications for financial assistance are kept completely confidential. The information is shared only with those responsible for determining your eligibility.

For questions, call Patient Financial Services staff at 330.364.0842 or 330.364.0847.

Right to Receive a Good Faith Estimate

If you do not have health insurance or are not using it, under the law you have the right to receive a good faith estimate for the cost of your scheduled services. You can request a good faith estimate at any time. To request one, contact Patient Financial Services at 330.364.0842 or 330.364.0847.