For questions about your insurance coverage, please contact your insurance company’s customer/member services department.

For more information about insurance carriers accepted by Cleveland Clinic hospitals and family health centers, please see our list of Accepted Insurances.


We know that hospital bills and health insurance claims can be confusing. Having and understanding this information will allow you to focus on your healthcare needs. We have created a guide to help you better understand our hospital charges, patient billing process and to answer some of the most frequently asked questions we receive regarding your bill.

If you have specific questions about your bill, call the Medina Hospital Patient Financial Services Department at 216.445.6249 or toll free 866.621.6385 weekdays between 8 a.m. - 6 p.m.

Billing Process

The Patient Financial Services Department at Medina Hospital promises to make the billing process as easy as possible. For more information, read the document below.

The Insurance and Billing Process Brochure below will assist you in preparing for your visit as it relates to insurance and financial obligations.

MyAccount Billing

Access your billing statement and pay your balance through MyAccount.

Medina Hospital Charges

In compliance with state law, Cleveland Clinic provides price lists for each of our hospitals containing charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures, as well as a comprehensive list of all charges that may be incurred, also known as a chargemaster or CDM. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary depending on payment plans negotiated with individual health insurers.

Talking with a Patient Financial Advocate

A patient financial advocate is located in the Admitting Department near the main lobby to answer questions about your bill or financial assistance.

Financial Assistance Program

Silver Express

Medina Hospital is pleased to provide free Medicare counseling for seniors through our Silver Express program. Silver Express counselors are hospital volunteers, trained by the Ohio Department of Insurance, to provide claims counseling to area seniors.

Silver Express offers claims counseling for:

  • Medicare
  • Medicare Supplement Insurance
  • Medicare HMO
  • Medicare Cost Plans
  • Medicare Risk Plans
  • Long-term Care Insurance
  • Medicaid
  • Claims Filing
  • Other Health Insurance

Counseling is provided by appointment only. To schedule an appointment call 330.721.5183.