Pay My Bill

Pay My Bill

Understanding Insurance and Our Billing Process at Cleveland Clinic Akron General

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Pay Online

Manage your billing account online, view your information, make payments, update billing information and more.

Please note:

  • Services on or before September 29, 2017 are managed by Akron General’s Pay My Bill system.
  • Services on or after September 30, 2017 are managed by Cleveland Clinic’s Pay My Bill system.

Select the picture below that looks like your invoice to view your payment options:

MyAccount Bill Pay ezbillpay

If your statement looks like the Akron General example below, you may also pay by phone:

Get account information about your hospital bill by phone during business hours. Have your account number ready when you call. 

330.344.1135
866.246.3472 (toll free)

  • Check your account balance
  • Obtain payment history
  • Request an itemized statement of your account
  • Update your mailing address
  • Make a credit card payment
  • Establish a payment plan
  • Obtain information about qualifications to receive free services
  • Obtain information about community resources available to help you
  • Update your insurance information
  • Request a refund or check the status of a refund

Hospital Charges

The State of Ohio requires that hospitals provide a list of charges on their websites.

Insurance

Insurance

Accepted Health Insurance

It's your choice. Make sure your plan includes the hospital you've trusted over the years for the healthcare needs of you and your family. We offer comprehensive tertiary care for adult health, with regional referral centers in Heart & Vascular Care, Neurosciences, Cancer Care, Orthopedics & Rehabilitation and Women's Health.

Akron General accepts the following health plans.
(List current as of Jan 15, 2018. List subject to change.)

Commercial Plans

  • Aetna
  • Anthem Blue Cross & Blue Shield
  • AultCare
  • Beacon Health Options - (formerly Value Options)
  • Cigna/Great West 
  • Cleveland Clinic Employee Health Plan (CCEHP)
  • Cofinity
  • Cofinity/First Health/Coventry - (Lodi Community Hospital is the only entity in network)
  • Evolutions
  • HealthNet (Tricare)
  • HealthSmart/Emerald
  • The Health Plan/HomeTown
  • Humana Choice Care
  • Medical Mutual
  • Midwest Health Collaborative
  • MultiPlan
  • Quality Care Partners - (excludes Summa Employees)
  • Three Rivers Provider Network
  • United Behavioral Health
  • UnitedHealthcare
  • USA Managed Care Organization

Health Insurance Exchange Plans

Medicare

  • Aetna
  • Anthem Blue Cross & Blue Shield (BCBS) - (includes Anthem BCBS MediBlue Prime Select HMO in collaboration with Cleveland Clinic)
  • AultCare
  • Buckeye AllWell Dual Special Needs Plan (DSNP) – (note that this does not include Buckeye AllWell Medicare HMO)
  • Buckeye Community Health Plan
  • Buckeye MyCare Ohio
  • CareSource MyCare Ohio
  • Gateway Health Medicare HMO/HMO Dual Special Needs Plan (DSNP)/Chronic Care Special Needs Plan (CSNP)
  • The Health Plan/HomeTown
  • Humana - (includes Humana Cleveland Clinic Preferred HMO and HMO Special Needs Plan (SNP))
  • Humana PPO - (does not include HMO plans)
  • Medical Mutual
  • Paramount
  • UnitedHealthcare
  • UnitedHealthcare MyCare Ohio

Medicaid

  • CareSource
  • Molina Healthcare
  • Paramount Advantage
  • UnitedHealthcare Community Plan

Please bring your insurance card with you, when you register. Your insurance information is maintained on file, but it's always a good idea to have it on hand, so that we can ensure accurate billing and simplify registration.

Financial Assistance

We know that a hospital visit, test or therapy is often unexpected. We also understand that the expense can become a worry to you. We take great pride in putting our patients first and that is the reason we participate in the Ohio Hospital Care Assurance Program (HCAP) and our CARE charity programs.

To qualify, patients must complete a Hospital Financial Assistance Program Application, apply and have their eligibility approved to receive free care under the HCAP or CARE programs. Call 330.344.2000 or 1.866.440.0257 for a financial assistance application. 

Patient Price Information List

In compliance with state law, a price list is available containing the usual and customary charges for room and board, X-rays, Laboratory, Emergency Department, Operating Room, Delivery Room, Physical Therapy and Respiratory Services. 

Financial Assistance

Financial Assistance

Cleveland Clinic offers financial assistance to those who qualify.