Overview

Patient Experience Inpatient Survey

The Centers for Medicare & Medicaid Services requires United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool that measures patients’ perspectives of hospital care. Results collected for public reporting are available at medicare.gov.

HCAHPS Overall Assessment - Enterprise

2023-2024

Source: Press Ganey, a national hospital survey vendor, 2025

ᵃBased on national survey results of discharged patients, October 2023 to September 2024, from 4,316 U.S. reporting hospitals. Retrieved from https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. August 29, 2025.

ᵇBased on national survey results of discharged patients, January 2023 to December 2023, from 4,354 U.S. reporting hospitals. Retrieved from https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. August 29, 2025.

ᶜResponse options: 0-10 scale, with 9-10 being best

ᵈResponse options: Definitely yes, Probably yes, Probably no, Definitely no

HCAHPS Domains of Careᵃ - Enterprise

2023-2024

Source: Press Ganey, a national hospital survey vendor, 2025

ᵃExcept for “Room Clean” and “Quiet at Night,” each bar represents a composite score based on responses to multiple survey questions.

ᵇBased on national survey results of discharged patients, October 2023 to September 2024, from 4,316 U.S. reporting hospitals. Retrieved from https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. August 29, 2025.

ᶜDoctor Communication domain rating

ᵈNurse Communication domain rating

ᵉResponse options: Yes, No

ᶠResponse options: Strongly Agree, Agree, Disagree, Strongly Disagree

ᵍResponse options: Always, Usually, Sometimes, Never

ʰBased on national survey results of discharged patients, January 2023 to December 2023, from 4,354 U.S. reporting hospitals. Retrieved from https://www.hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. August 29, 2025.