Focus on Value

Cleveland Clinic health system uses a systematic approach to performance improvement while simultaneously pursuing 4 goals: improving the patient experience of care (including quality and satisfaction), improving population health, reducing the cost of healthcare and improving clinical experience. The following measures are examples of focus areas to achieve these goals. Throughout this section, “Cleveland Clinic” refers to the academic medical center or “main campus,” and those results are shown unless otherwise noted.

Real-time data are leveraged in each Cleveland Clinic location to drive performance improvement. Although not an exact match to other publicly reported time periods, more timely reporting promotes transparency and quality improvement.

Quadruple Aim
  • Improving patient experience of care
    • Quality and Satisfaction
  • Improving the health of the population
  • Reducing the per capita cost of health care
  • Improving clinical experience

Cleveland Clinic has developed and implemented new models of care that focus on “Patients First” and aim to deliver on the National Academy of Medicine's goal of Safe, Timely, Effective, Efficient, Equitable, Patient-centered care. Creating new models of Value-Based Care is a strategic priority for Cleveland Clinic. As care delivery shifts from fee-for-service to a population health and bundled payment delivery system, Cleveland Clinic is focused on concurrently improving patient safety, outcomes, and experience.