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Patient Experience

Who We Are
blurry patients walking through Glickman lobby

Who We Are

Our team of professionals serves as an advisory resource for critical initiatives across the Cleveland Clinic health system.

In addition, we provide resources and data analytics; identify, support and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care.

Departments, Centers & Offices of Patient Experience

Office of Patient Experience

The Office of Patient Experience's mission is to ensure consistently patient-centered care by partnering with caregivers to exceed the expectations of patients and families.

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Center for Spiritual Care

Learn about Cleveland Clinic chaplaincy, Healing Services, Family Liaisons, and Clinical Pastoral Education.

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Leaders in Patient Experience

Learn more about Communicate with H.E.A.R.T. ®, Cleveland Clinic’s foundational communication model, which creates a culture of compassionate communication.

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Continuous Improvement

Through application of the Cleveland Clinic Improvement Model we continuously improve quality, safety, and patient experience.

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Quality & Patient Safety Institute

Access quality and safety information, treatment outcomes and quality performance reports.

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About This Year's Summit
Health Revolutionized: The Human Experience | Cleveland Clinic's Patient Experience Digital Summit

Thank you for 10 years of Empathy and Innovation

After careful consideration by our team at Cleveland Clinic, we have decided to pause and make the Patient Experience Summit held virtually last May our last conference for now. If we ever decide to revamp the Summit, we will keep you posted. Thank you for your support of the Patient Experience Summit. We truly have had an amazing 10 years leading Empathy and Innovation in the healthcare field.

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