Patient Experience

"Patients First" is the guiding principle of Cleveland Clinic. We strive to provide outstanding and compassionate care and service, every step along the way. Putting patients first requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Cleveland Clinic, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs.
Departments, Centers & Offices of Patient Experience

Center for Bioethics

A collaboration that brings together services that support patients, educate caregivers and assure best ethical practices.

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Center for Spiritual Care

Learn about Cleveland Clinic chaplaincy, Healing Services, Family Liaisons, and Clinical Pastoral Education.

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Continuous Improvement

Through application of the Cleveland Clinic Improvement Model we continuously improve quality, safety, and patient experience.

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Experience Partners

Cleveland Clinic Experience Partners is dedicated to helping healthcare organizations distinguish themselves and transform the lives of their patients and employees by helping them provide relationship-centered care.

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Office of Patient Experience

The Office of Patient Experience's mission is to ensure consistently patient-centered care by partnering with caregivers to exceed the expectations of patients and families.

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Quality & Patient Safety Institute

Access quality and safety information, treatment outcomes and quality performance reports.

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