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Patient Experience
Our team of professionals serves as an advisory resource for critical initiatives across the Cleveland Clinic health system.
In addition, we provide resources and data analytics; identify, support and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care.
The Office of Patient Experience's mission is to ensure consistently patient-centered care by partnering with caregivers to exceed the expectations of patients and families.
A collaboration that brings together services that support patients, educate caregivers and assure best ethical practices.
Learn about Cleveland Clinic chaplaincy, Healing Services, Family Liaisons, and Clinical Pastoral Education.
Learn more about Communicate with H.E.A.R.T. ®, Cleveland Clinic’s foundational communication model, which creates a culture of compassionate communication.
Through application of the Cleveland Clinic Improvement Model we continuously improve quality, safety, and patient experience.
Access quality and safety information, treatment outcomes and quality performance reports.
After careful consideration by our team at Cleveland Clinic, we have decided to pause and make the Patient Experience Summit held virtually last May our last conference for now. If we ever decide to revamp the Summit, we will keep you posted. Thank you for your support of the Patient Experience Summit. We truly have had an amazing 10 years leading Empathy and Innovation in the healthcare field.
