The Department of Emergency Management develops and operates an integrated Emergency Management Program and Emergency Operations Plan to provide sustainable quality and ethical care to patients in any reasonably foreseeable environment or circumstance.


We establish and maintain an effective response to and recovery from disasters – internal and external – as well as large scale emergencies that impact our environment of care. Our goal is to minimize risk to patients, visitors and caregivers through proper planning in the following areas:

  • Mitigation: lessen the severity and impact of a potential disaster or emergency
  • Prevention: avoid, prevent or stop a potential threat
  • Protection: creating a secure environment before, during and after an emergency
  • Response: planning and activating plans to support operations
  • Recovery: continuing or re-establishing patient care and business operations following a disaster
Emergency Alerts

Emergency Alerts

Whether it's an emergency event at one of our facilities or a security alert, patients and visitors need to know what's happening as soon as possible.

The Cleveland Clinic Alert Service (CCAS) is our emergency mass notification system. During a major emergency, Cleveland Clinic can alert patients and visitors quickly via text message.

To receive emergency messaging, as well as general safety and security updates, to your personal mobile phone, text the following:

  • Ohio locations: Text ClinicOH to 333111
  • Florida locations: Text ClinicFL to 333111
  • Las Vegas/Nevada: Text ClinicNV to 333111
  • Cleveland Clinic School for Autism: Text ClinicAutism to 333111
  • Health Education Campus: Text ClinicHEC to 333111

We have provided some Frequently Asked Questions to help you learn more about this system.

Still have questions? Contact us at 216.444.8250 or protectiveservices@ccf.org.

Be Prepared

Be Prepared

Not only are we dedicated to your safety while at Cleveland Clinic, we are here to help you keep your family safe at home. This includes your four-legged family members too!

Below you will find a number of resources that you can share with your family and use to prepare your own emergency plan. 

Visit the Federal Emergency Management Agency for more information on these and other resources.



An emergency can occur in many forms. Educate yourself on specific emergency event by using these helpful checklists below provided by the American Red Cross.

Visit the American Red Cross for more information on these and other resources.



We have a team of caregivers at Cleveland Clinic dedicated to creating a safe and secure environment. We're here to answer your questions.

For questions, contact one of our Emergency Management caregivers by email or call 216.444.8250.