Appointment Process

Quality patient care is of utmost importance at Cleveland Clinic. Many of the treatment options offered by our center require multiple evaluations. Scheduling these appointments with the appropriate providers can be challenging to navigate. That is why our staff developed a comprehensive system that walks patients through our care process from the initial phone call to the final evaluation.

If you are interested in scheduling an appointment with Cleveland Clinic’s Las Vegas location, you can expect the following evaluation process:

Step 1: Call our Appointment Schedulers

To schedule an appointment, call 702.483.6000.

Our patient service representatives are available to assist you Monday through Friday 8 a.m. to 5 p.m. local time.

Step 2: Patient Registration

When you call to schedule an appointment, our patient service specialist will register you as a new patient to Cleveland Clinic. Please have your basic information, including your address, phone numbers, emergency contacts and current insurance information, available when you call. You will also need a referral from your primary care provider or general neurologist.

Step 3: Verifying Payment Options

We will discuss your payment options, which span commercial insurance, Medicare, Medicaid and cash. You will know prior to your appointment what your estimated cost will be.

Step 4: Identifying the Appropriate Physician and Scheduling the Appointment

Your patient service specialist will ask you a variety of questions in order to schedule you with the appropriate provider. It might also be necessary for your patient service specialist to review your medical history before scheduling the appointment. If this is needed, the schedulers will assist you in obtaining your medical records by contacting your primary care provider with you on the phone.

Once the patient service representative reviews the records, we will schedule you with the appropriate Cleveland Clinic physician. Please bring all reports or current scans, such as MRIs or X-rays, from your current primary care provider to your appointment.

What to Expect for Your Appointment

What to Expect for Your Appointment

Welcome to Cleveland Clinic Lou Ruvo Center for Brain Health, where we strive to:

  • Treat your conditions and keep your brain as healthy as possible
  • Provide a support system for you and your loved ones
  • Offer you and your loved ones opportunities to participate in clinical research

Learn more in our Patient Guide, which was conceived by our patient and family advisory council.

Patient Guidelines

Behavior Guidelines

At Cleveland Clinic Lou Ruvo Center for Brain Health, the safety of our patients, caregivers and staff is paramount. To that end, we must ask that everyone in our facility adhere to these behavior guidelines:

  • Refrain from the use of profanity; verbally abusive, offensive, and/or sexually suggestive language; or threatening statements.
  • Refrain from any act of or threat of inappropriate behavior.
  • Behave in a respectful manner toward all individuals during all verbal, written and electronic interactions.

Individuals who violate these Behavior Guidelines are at risk of formal discharge from the Lou Ruvo Center for Brain Health and/or removal from our property, and may not be eligible to receive further care at our facility.

Thank you for your understanding and cooperation. Cleveland Clinic’s employees and volunteers are here to assist you with any concerns and provide you with excellent healthcare. You may contact our office at 702.483.6000 from 8 a.m. to 5 p.m., Monday through Friday.

No-Show Guidelines

Please contact Cleveland Clinic Lou Ruvo Center for Brain Health as soon as you know you are unable to attend a scheduled appointment. This way, your appointment time can be used by someone who is in urgent need of care. Our services are in high demand and your early cancellation will give another patient the opportunity to access more timely care.

Failure to contact the Lou Ruvo Center for Brain Health to cancel at least 24 hours before your scheduled appointment is considered a violation of the No-Show Guidelines.

Patients who accrue three violations within 12 months are at risk of being discharged from the Lou Ruvo Center for Brain Health and may not be eligible to receive further care.

How to Cancel your Visit:

  • Contact our office at 702.483.6000 from 8 a.m. to 5 p.m., Monday through Friday.
  • Use the MyChart patient portal, if you have signed up.
  • Use the text message reminder system.

Thank you for your attention to this policy, and for entrusting the Lou Ruvo Center for Brain Health with your care.

Virtual Visits

Virtual Visits

The team at Cleveland Clinic Nevada recognizes that whether you have been newly diagnosed or have been living with a brain disease for many years, you can be left with a lot of unanswered questions or overwhelmed by ongoing management of the disorder. To help, we now offer our established patients an option to conveniently see a neurology provider online using the MyClevelandClinic(TM) tool.

Enjoy the convenience of seeing a specialist from wherever you choose. If you would like to use virtual visits for your established patient appointment, please call our office. If you are eligible, our team will schedule your virtual visit and provide details on the visit cost and setup instructions.


Patients now have access to experts in evaluation, diagnosis and treatment via video-conference, thanks to collaboration with our Lou Ruvo Center for Brain Health Las Vegas location. Timely diagnosis is the first stop to creating an effective treatment program that vastly improves the quality of life of patients with neurological disorders.

Limited access to specialty care often delays early intervention for patients and their caregivers in rural locales.

The physicians and advanced practice clinicians at the Lou Ruvo Center for Brain Health address these factors in a unique way, using videoconferencing technology to connect in local communities and provide memory screening, diagnosis and treatment. Videoconference technology allows for a continuity of care for patients in their own community who would otherwise not have access to high-level specialty care from brain health experts in Las Vegas.

For those in rural communities, the benefits of seeing a Cleveland Clinic medical professional in real-time via telemedicine (videoconference) include:

  • Enjoying family support in one's own community
  • Avoiding difficult and costly travel
  • Accessing earlier diagnosis prior to further disease progression
  • Receiving no-cost patient and caregiver education and support

Patient Story

Virtual Second Opinions

Virtual Second Opinions

If you cannot travel to Cleveland Clinic, help is available. You can connect with Cleveland Clinic specialists from any location in the world via a phone, tablet, or computer, eliminating the burden of travel time and other obstacles.

Need a Second Opinion for Care Outside of Our Specialty Areas in Nevada?

If you’re facing a significant medical condition or treatment such as surgery, this program provides virtual access to a Cleveland Clinic physician who will review the diagnosis and treatment plan.

Following a comprehensive evaluation of medical records and labs, you’ll receive an educational second opinion from an expert in their medical condition covering diagnosis, treatment options or alternatives, as well as recommendations regarding future therapeutic considerations.

You’ll also have the unique opportunity to speak with the physician expert directly to address questions or concerns. Learn more about a virtual second opinion from Cleveland Clinic.

Our Location

Our Location

Cleveland Clinic Lou Ruvo Center for Brain Health Las Vegas

Cleveland Clinic Lou Ruvo Center for Brain Health, Las Vegas

Cleveland Clinic Lou Ruvo Center for Brain Health advocates a multidisciplinary, patient-focused approach, promoting collaboration across all care providers who are conveniently located on one easy-to-navigate campus.

To schedule an appointment, please call 702.483.6000.

Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
888 West Bonneville Ave.
Las Vegas, Nevada 89106

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