Overview

Overview

If you are looking for a new primary care provider, Cleveland Clinic Mercy Hospital can help. Our board-certified family medicine physicians and certified physician assistants and nurse practitioners are available to care for you and your family.

Frequently Asked Questions

Frequently Asked Questions

Why do I need a family doctor?

Everyone should have a primary care physician or provider. This type of doctor is your long-term health care provider in non-emergency situations, treating common conditions and helping connect you with specialists, if necessary.

If you have a primary care physician, you are more likely to:

  • Have chronic disease under control
  • Have lower overall health care costs
  • Experience higher satisfaction with care
  • Receive recommended preventive screenings, tests and vaccines
  • Receive preventive care, which results in earlier diagnosis and treatment of health problems and overall better health

I’m a new patient with Mercy Hospital’s Primary Care. How do I access my paperwork?

What is the Mercy Primary Care policy on appointment cancellation?

Please arrive promptly for all scheduled appointments; however, on rare occasion, you may be late to a scheduled appointment. Should you arrive more than 15 minutes after your scheduled time, your appointment may be rescheduled. Please be courteous and call promptly if you are unable to attend your appointment. If it is necessary to cancel your scheduled appointment, we request you call at least 24 hours in advance. This gives the office the opportunity to schedule other patients who are in need of care. The term “no show” is referenced when a patient misses an appointment without prior notice. Unfortunately, ‘no show” appointments are an inconvenience to those patients who need access to medical care in a timely manner. Three “no show” appointments in a 2 year period of time, may lead to dismissal from the practice.

How do I access my medical record at Mercy Hospital?

Primary Care uses HEALTHeChart for online access to your personal health record. Through this site you can send messages to your physicians, read about health conditions, review test results, renew medications, update contact and demographic information and even schedule appointments.

What is a patient-centered medical home (PCMH)*?

Similar to a traditional family or internal medicine practice, a PCMH offers the day-to-day health care you and your loved ones need. However, at a PCMH, we take primary care a step further by inviting you to play an active role in your own and your family’s health care.

*Mercy Hospital has achieved the Patient Centered Medical Home (PCMH) designation for two of its primary care practices and is currently working toward the designation at other facilities.

Our Team

Our Team

Appointments

Appointments

To schedule an appointment with one of our primary care physicians, please call 330.489.1362.

Virtual Doctor Visit
You and your family can receive ongoing, coordinated healthcare online from the safety and privacy of your own home through virtual, HIPAA-compliant appointments with a Mercy Hospital Primary Care physician. New and established patients can request an online doctor appointment by calling 330.489.1362.

Accepted Insurance Plans

HEALTHeChart Patient Portal
Online personal health information and bill payment

Primary Care
Cleveland Clinic Mercy Hospital
1320 Mercy Drive, NW
Canton, OH 44708
330.489.1362