Overview

Overview

To enhance your safety and better serve our patients and the community, Mercy Hospital offers telehealth in two ways:

What is telehealth?

The World Health Organization (WHO) defines telemedicine as “healing from a distance.” HealthIT.gov defines telehealth as the use of “electronic information and telecommunications technologies to support and promote long-distance clinical healthcare, patient and professional health education, public health and health administration.” 

Telehealth can include video visits, secure email, remote monitoring of vital signs, online portals, patient education, and more.

Can I use telehealth for any type of health situation?

Primary Care Telehealth at Mercy Hospital is for new and current patients of Mercy Primary Care physicians.

Urgent Care (formerly STATCARE) Telehealth is for minor illnesses, such as colds, flu, fever, cough, sore throat, minor rashes, allergies, constipation, diarrhea, ear problems, pink eye, urinary tract infections (UTI), headaches, vomiting, and more.

If there is a medical emergency, such as a heart attack, stroke, broken bones, serious cuts, etc., call 911 or get to the emergency department nearest you.

Are telehealth appointments private and secure?

Our Telehealth visits are conducted using our telemedicine software, are HIPAA compliant, and covered by our privacy policy.

What do I need to have in order to use telehealth?

All virtual visits require use of an internet-connected smartphone, tablet, or computer. The telemedicine software we use is designed to be easy to use. If you have basic familiarity with web browsers and apps, you should be able to quickly figure out how to use our telemedicine software.

How much do telemedicine visits at Mercy Hospital cost?

Payments for telemedicine appointments are handled the same way as in-person health care visits. Online doctor appointments are considered medical services and will be billed to your insurance. Co-pays and deductibles apply.

Urgent Care Telehealth

Urgent Care Telehealth

Receive care for minor illnesses from the safety and privacy of your own home with a virtual urgent care visit.

Schedule appointment.

Benefits of Urgent Care Telemedicine

When you choose Urgent Care (formerly STATCARE) Telehealth at Mercy Hospital, you will have access to:

  • Local Doctors. Urgent Care Telehealth doctors are the same doctors you’ve come to know and trust when you visit one of our Urgent Cares in person.
  • Same-day Appointments. Urgent Care Telehealth is open seven days a week and offers same-day appointments Monday – Friday, 8 a.m. to 8:30 p.m., and Saturday and Sunday, 9 a.m. to 4:30 p.m.
  • More Than 70 Insurance Plans Accepted. We accept most major medical plans, including Aultcare, AultCare’s PrimeTime Health Plan, Medicare, and Medicaid.
  • Medically Necessary Prescriptions. If our Urgent Care telehealth physician determines you need a prescription, we can send it to any local pharmacy.
  • Many Illnesses Treated. Our Urgent Care online doctor visits provide treatment for many minor illnesses, including colds, flu, fever, cough, sore throat, minor rash, allergies, constipation, diarrhea, ear problems, pink eye, urinary tract infection (UTI), headaches, vomiting, and more.

Urgent Care Telehealth Hours

Our Telehealth doctors are available for online, HIPAA-compliant urgent care appointments:

  • Monday through Friday, 8 a.m. to 8:30 p.m.
  • Saturday and Sunday, 9 a.m. to 4:30 p.m.

What You Need for an Urgent Care Telehealth Visit

All virtual visits require use of a smartphone, tablet, or computer. Online doctor appointments are considered medical services and will be billed to your insurance. The same co-pays and deductibles apply.

Primary Care Telehealth

Primary Care Telehealth

You and your family can receive ongoing, coordinated healthcare online from the safety and privacy of your own home through virtual, HIPAA-compliant appointments with one of our Primary Care physicians. New and established patients can request an online doctor appointment.

To schedule an appointment, call 330.489.1362. Appointments are available Monday through Friday, 7 a.m. to 5 p.m. A Mercy Hospital representative will assist you in completing the registration process and provide information on your virtual visit.

Benefits of Primary Care Telehealth

When you choose Primary Care Telehealth at Mercy Hospital, you will have access to:

  • A Local Doctor. A ll Mercy Primary Care physicians are located in Stark County, Carroll County, and Tuscarawas County. If you need to see your doctor in person, they will be nearby and ready to help.
  • More Than 70 Insurance Plans Accepted. Mercy Primary Care accepts most major medical plans, including Aultcare, AultCare’s PrimeTime Health Plan, Medicare, and Medicaid. Some of our primary care providers also accept self-pay patients.
  • A Range of Health Care Services. Your primary care physician provides care for the whole person and understands your entire health history. They can help you better manage chronic health conditions and prescription medications, order health screenings, refer you to specialists when necessary, and lower your overall health costs.
Appointments

Appointments

Primary Care Telehealth

To schedule an appointment with a Mercy Hospital Primary Care physician, call 330.489.1362.

Urgent Care (formerly STATCARE) Telehealth

Receive care for minor illnesses from the safety and privacy of your own home with a virtual urgent care visit at Mercy.

Schedule appointment.

All virtual visits require use of a smartphone, tablet, or computer. Online doctor appointments are considered medical services and will be billed to your insurance. The same co-pays and deductibles apply.