To enhance your safety and better serve our patients and the community, Mercy Hospital offers Primary Care Telehealth. 

What is telehealth?

The World Health Organization (WHO) defines telemedicine as “healing from a distance.” HealthIT.gov defines telehealth as the use of “electronic information and telecommunications technologies to support and promote long-distance clinical healthcare, patient and professional health education, public health and health administration.” 

Telehealth can include video visits, secure email, remote monitoring of vital signs, online portals, patient education, and more.

Can I use telehealth for any type of health situation?

Primary Care Telehealth at Mercy Hospital is for new and current patients of Mercy Primary Care physicians.

Are telehealth appointments private and secure?

Our Telehealth visits are conducted using our telemedicine software, are HIPAA compliant, and covered by our privacy policy.

What do I need to have in order to use telehealth?

All virtual visits require use of an internet-connected smartphone, tablet, or computer. The telemedicine software we use is designed to be easy to use. If you have basic familiarity with web browsers and apps, you should be able to quickly figure out how to use our telemedicine software.

How much do telemedicine visits at Mercy Hospital cost?

Payments for telemedicine appointments are handled the same way as in-person health care visits. Online doctor appointments are considered medical services and will be billed to your insurance. Co-pays and deductibles apply.

Primary Care Telehealth

Primary Care Telehealth

You and your family can receive ongoing, coordinated healthcare online from the safety and privacy of your own home through virtual, HIPAA-compliant appointments with one of our Primary Care physicians. New and established patients can request an online doctor appointment.

To schedule an appointment, call 330.489.1362. Appointments are available Monday through Friday, 7 a.m. to 5 p.m. A Mercy Hospital representative will assist you in completing the registration process and provide information on your virtual visit.

Benefits of Primary Care Telehealth

When you choose Primary Care Telehealth at Mercy Hospital, you will have access to:

  • A Local Doctor. All Mercy Primary Care physicians are located in Stark County, Carroll County, and Tuscarawas County. If you need to see your doctor in person, they will be nearby and ready to help.
  • More Than 70 Insurance Plans Accepted. Mercy Primary Care accepts most major medical plans, including Aultcare, AultCare’s PrimeTime Health Plan, Medicare, and Medicaid. Some of our primary care providers also accept self-pay patients.
  • A Range of Health Care Services. Your primary care physician provides care for the whole person and understands your entire health history. They can help you better manage chronic health conditions and prescription medications, order health screenings, refer you to specialists when necessary, and lower your overall health costs.


Primary Care Telehealth

To schedule an appointment with a Mercy Hospital Primary Care physician, call 330.489.1362.