Marymount Hospital Visitor Guide - Welcome

Marymount Hospital Visitor Guide - Welcome

Dear Patient,

Cleveland Clinic Marymount Hospital is a Catholic hospital founded in 1949 by the Sisters of St. Joseph of the Third Order of St. Francis. Our mission is “to provide excellent healthcare guided by the Christian values of service, compassion, dignity and respect.” As a Catholic hospital, we follow the Ethical and Religious Directives for Catholic Health Services and follow the policies of the Diocese
of Cleveland.

Marymount Hospital is a full-service, 315-bed acute care hospital serving communities in southern Cuyahoga County. The hospital is central to a unique 52-acre intergenerational campus, which includes assisted and independent living facilities for seniors, a nursing and memory care center, Trinity High School and the Marymount Child Care Center.

Off-site facilities are comprised of Marymount Medical Center, which includes an Express Clinic (open from 6 a.m. – 9 p.m. Monday-Friday and 8 a.m. – 4 p.m. Saturday-Sunday), and an Ambulatory Surgery Center on Transportation Boulevard. Thank you for allowing us to serve you.

Daniel Napierkowski, MD
President
Marymount Hospital

Important Phone Numbers

Important Phone Numbers

  • Main Number: 216.581.0500
  • Contact Patient: 216.587.8136
  • Emergency Department: 216.587.8170
  • Hospital Operator: 216.581.0500
  • Housekeeping: 216.587.8309
  • Medline Physician Referral Service: 866.733.6363
  • Ombudsman: 216.587.8888
  • Pastoral Care: 216.587.8140 or 216.587.8141
  • Patient Access Services/Admitting: 216.587.8118
  • Patient Information: 216.581.0500
  • Security: 216.587.8180
  • Social Services/Care Management: 216.587.8801
  • Volunteers: 216.587.8131 or 216.587.8132
Visiting Hours

Visiting Hours

Visiting hours at Marymount Hospital are 24 hours a day, 7 days a week.

Visitors desiring to visit after 8 p.m. (evenings and weekends) will need to bring photo identification and enter the hospital thru the Emergency Department entrance to have security arrange your visit.

Visitor Etiquette

  • Please limit the number of visitors (including children) to two at any one time.
  • Anyone with a cough, cold, sore throat or experiencing symptoms related to a contagious illness should avoid visiting a patient at the hospital.
  • Visitors under the age of 14 are not permitted to visit in critical care units.
  • Children must be accompanied by an adult at all times.
  • Visitors may be requested to leave the room if a procedure or care needs to be performed or in the event of an emergency situation.
  • It is the discretion of the nurse to limit the number of visitors and/or length of visiting time if it interferes with a patient’s rest and recovery.
Visitor ID Badge

Visitor ID Badge

Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Upon entering the Emergency Department entrance, visitors are given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.

Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed, but they will be photographed.

Marymount Hospital Badging Hours
Daily, 8 p.m. – 5:30 a.m.

Travel & Transportation

Travel & Transportation

Taxis & Limousines

  • RH Myers: 216.409.7440
  • Ace Taxi: 216.361.4700

Shuttle Services

  • Med Port: 216.587.9715
Parking

Parking

Parking Locations
Free surface parking is located throughout the campus. Handicap spaces are located near the hospital walkways.

Parking Rates
Parking is free.

Wheelchairs
Wheelchairs are available for use on the Marymount campus at all drop-off entrances.

Once inside, the hospital transporters can assist you in getting where you need to go. Please ask one of our greeters in a red vest, or volunteers in a blue shirts/smocks, for assistance.

Security
Security personnel are available at 216.587.8180, or extension 8180 for escort service 24/7. Security personnel patrol the inside and outside of the hospital campus 24/7.

Driving Directions

Pharmacy

Pharmacy

Bedside Delivery of your Discharge Prescriptions
Marymount Hospital Pharmacy offers a convenient and hassle-free prescription bedside delivery program.  We can have your prescriptions filled and delivered to your room upon discharge.  Most major insurance plans are accepted and payment is collected at the bedside.  This service is available 24 hours a day, 7 days a week.  For more information, please call 216.587.8155.

Laboratory

Laboratory

Cleveland Clinic Laboratories Outpatient Draw Site is located on the main floor, through Entrance 4, first door to the right, first room on the right.

Our full-service nationally recognized laboratory is equipped to preform testing quickly and accurately. You’ll need to bring a valid order, less than one year old, from a licensed provider. Results are delivered to your provider when the test is completed.

Outpatient Laboratory: 216.587.8125

Testing Hours

  • Monday – Friday: 7 a.m. – 5 p.m.
  • Saturday: 8 a.m. – Noon
Accommodations & Services

Accommodations & Services

Greeters
Our Patient Greeters are here to help and guide you to your hospital destination. Greeters wear red vests so they can be identified easily and are located at Entrance 4 and the Main Entrance to provide help with wheelchairs, directions, transportation and patient room information.

Spiritual Services
Chaplains are here to minister to your spiritual and emotional needs and those of your family when you are in the hospital. Copies of the New Testament, prayer resources, rosaries, prayer shawls and overhead morning and evening prayer are offered.

  • The Chaplain’s Role. Chaplain’s respect your dignity and privacy. They do not impose beliefs or religious practices. They are caring listeners who have been trained to help with your special needs as a hospital patient and those of your family. They work with the healthcare team so that your spiritual needs, as well as your medical needs, are addressed.
  • How to Request a Chaplain. Our staff of caring chaplains is available to provide support, guidance and counsel to you and your family. Anyone can request a chaplain’s visit – you, a family member, your clergy, your doctor or a member of the hospital staff. Chaplains make drop-in visits to patient rooms as time permits, but always respond to a request. If you wish a visit from a clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will assist you. Chaplain services has two phone numbers 216.587.8140 and 216.587.8141 or X8140 and X8141. 
  • Stations of the Cross. Visitors and family in need of some fresh air can walk our Stations of the Cross located in the back of the hospital across from The Villa St. Joseph.
  • Chapel. Visitors and family are welcome to pray and meditate anytime in the Chapel located on the main floor of the hospital near the gift shop and cafeteria.
  • Local House of Worship. Please see the hospital chaplain for a list. A Catholic mass is provided daily at 10:30 a.m. in our Chapel. It also can be seen our Channel 90 on your patient television. The Villa St. Joseph Mass is televised daily on 9:30 a.m. on channel 91. Chaplain Contact Information: 216.587.8141 or extension 8140.
  • Learn more about Spiritual and other Support Services offered at Marymount Hospital.

Banking
An ATM is located in the vending area outside the cafeteria.

Ombudsman
Phone: 216.587.8888 or ext 78888 from a hospital phone.
The Ombudsman is the liaison between Marymount Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the d epartment in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office from 8 a.m. – 4:30 p.m. Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.
Amenities & Dining

Amenities & Dining

Inpatient Meals

The Food and Nutrition Services Department is pleased to offer you Room Service. We offer a wide a wide variety of nutritious hot and cold choices throughout the day. Perhaps more importantly, we understand that each meal should contribute to your well-being.

  • Hours of Service: 6:30 a.m. – 8 p.m.

To Place Your Order
Please use your phone to call extension 6368 (MENU). Meals are prepared fresh to order and will be delivered in 45 minutes. For your convenience, you may also pre-order your meals for the day to be delivered at a specific time. Family members may order for you from home by calling 216.587.8789 (Please be sure to ask your host or hostess for a paper copy of the menu to take home.) Diabetic patients will need to coordinate their meals with the nurse.

Other Dining Options

Cafeteria
The cafeteria is located on the main floor of hospital.
Monday – Friday: 7 a.m. – 5 p.m.
Saturday – Sunday: 7 a.m. – 2 p.m.

Vending Machines
Vending machines are located just outside the cafeteria, in the lobby of the Emergency Department and in the lobby of the Trudell Behavioral Health Center.

Shopping

Gift Shop at Marymount Hospital
Call 216.587.8105 for more information.
Located on the main floor of the hospital. The gift shop includes gifts, collectibles, home décor items, cards, clothing and accessories, candles and aromatherapy products, beverages, snacks, magazines, jewelry and more. Gift shop delivery is available for patients. Purchases can be paid by cash or credit card.

Services

Activity Cart
Volunteers bring around an Activity Cart on Monday, Tuesday, Thursday and Friday afternoons with books, magazines, crossword puzzles, word searches and Sodoku. Contact our Volunteer Office from 8 a.m. – 4 p.m. at extension 8132 to request the Activity Cart.

Harp Therapy
The pretty sound of harpists can be heard outside patient’s rooms on Wednesdays from 9 a.m. to Noon. Special requests can be made during these hours by calling extension 8140.