Welcome to Marymount Hospital
Cleveland Clinic Marymount Hospital is a Catholic hospital founded in 1949 by the Sisters of St. Joseph of the Third Order of St. Francis. Our mission is “to provide excellent healthcare guided by the Christian values of service, compassion, dignity and respect.” As a Catholic hospital, we follow the Ethical and Religious Directives for Catholic Health Services.
Marymount Hospital is a full-service, 265-bed acute care hospital serving communities in Cuyahoga County and surrounding neighborhoods. The hospital provides a wide variety of medical and surgical specialties and emergency care to meet your needs. An off-site facility includes an Ambulatory Surgery Center on Transportation Boulevard in Garfield Heights.
Thank you for choosing Cleveland Clinic Marymount Hospital for your healthcare needs. We are committed to making your time here comfortable. We understand that this may be a time of anxiety for you and your loved ones, and we are here to help you. This comprehensive hospital amenity guide contains useful information for you while you are here. Throughout your stay, please feel free to discuss any concerns you may have with your care team.
On behalf of our physicians and caregivers, we thank you for choosing Marymount Hospital for your care. Our highly skilled physicians and caregivers will strive to make your visit an excellent healthcare experience.
Sincerely.
Alice Kim, MD, MBA
Vice President and Chief Medical Officer
Marymount Hospital
Important Phone Numbers
- Main Number: 216.581.0500
- Care Management: 216.587.8801
- Contact Patient: 216.587.8136
- Emergency Room: 216.587.8170
- Hospital Operator: 216.581.0500
- Housekeeping: 216.587.8309
- Medline Physician Referral Service: 866.733.6363
- Ombudsman: 216.587.8888
- Pastoral Care: 216.587.8140 or 216.587.8141
- Patient Access Services/Admitting: 216.587.8118
- Patient Information: 216.581.0500
- Police/Security: 216.587.8180
- Volunteers: 216.587.8131 or 216.587.8132
Visiting Hours
From 9 p.m. – 5 a.m., seven days a week, all hospital entry doors will be locked and will require badge access for caregivers.
During this time frame, patients and visitors may enter the hospital through the Emergency Department (ED) entrance. All visitors between 9 p.m. and 5 a.m. are required to check in at the ED desk to receive a visitor badge before visiting a hospitalized patient or a patient in the ED.
Visitor access and hours may vary based on hospital operations. Visitors can call 216.581.0500 or visit www.marymount.org for current visitor guidelines.
Parking
Parking Locations
Free surface parking is located throughout the campus. Handicap spaces are located near the hospital walkways.
Parking Rates
Self-parking is free
Marymount Complimentary Shuttle
Need a ride to and from your car? Please call: 216.672.2415. We are here to assist.
Hours of operation: Monday-Friday
8:00 a.m.-12:00 p.m. & 12:30-4:30 p.m.
Wheelchairs
Wheelchairs are available for use on the Marymount campus at drop-off entrances.
Police / Security
Security personnel are available at 216.587.8180, or extension 8180 for escort service 24/7. Security personnel patrol the inside and outside of the hospital campus 24/7.
Pharmacy
Inpatient Bedside Pharmacy Delivery Service
- Don’t leave without your medications. Let us fill your prescriptions at our onsite Cleveland Clinic pharmacy and deliver them to your bedside. It’s convenient. It’s our way of helping you feel better, heal faster and reach your healthy living goals. Let a member of your hospital care team know if you are interested in the service. Available Monday-Friday: 8:30 a.m. – 5:00 p.m.
- Questions?
- Ask a hospital staff member or call
216.587.8822. - Payment is required prior to deliver for prescription co-pays.
- *No additional charge for delivery service.
- Medications can also be picked up at the pharmacy if preferred.
Laboratory
Marymount Hospital Outpatient Laboratory is located on the main floor, through Entrance 4, first door to the right, first room on the right.
Our full-service nationally accredited laboratory is equipped to perform testing quickly and accurately. You’ll need to have a valid order, less than one year old, from a licensed provider. Results are delivered to your provider when the test is completed.
Outpatient Laboratory: 216.587.8125
Testing Hours: Monday-Friday: 7 a.m. — 5 p.m.
Saturday 8 a.m. — 12 p.m.
Accommodations & Services
Greeters
Our Patient Greeters are here to help and guide you to your hospital destination. Greeters wear red vests so they can be identified easily and are located throughout the hospital to provide help with directions, transportation and patient room information.
Inpatient Case Management
Case Management is here to assist you with planning for your healthcare needs before discharge. Your Case Manager will discuss your healthcare needs and preferences with you (and your support person if you choose).
It is important to us that you understand how to be responsible for managing your health at home. Please speak to your Care Manager while you are here.
Additional Hospital Services
Additional Hospital Services include Behavioral Health Services, Inpatient and Outpatient Surgical Services, Cardiac and Pulmonary Rehabilitation Services, Physical, Occupational and Speech Therapy Services and Radiology Services including X-ray, MRI, CT and Nuclear Medicine.
Spiritual Services
Chaplains are here to minister to your spiritual and emotional needs and those of your family when you are in the hospital. Copies of prayer resources, rosaries, prayer shawls and overhead morning and evening prayers are offered.
The Chaplain’s Role
Chaplain’s respect your dignity and privacy. We do not impose beliefs or religious practices. We are caring listeners who have been trained to help with your special needs as a hospital patient and those of your family. We work with the healthcare team so that your spiritual needs, as well as your medical needs, are addressed.
How to Request a Chaplain
Our staff of caring chaplains is available to provide support, guidance and counsel to you and your family. Anyone can request a chaplain’s visit – you, a family member, your clergy, your doctor or a member of the hospital staff. Chaplains make drop-in visits to patient rooms as time permits, but always respond to a request.
If you wish a visit from a clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will assist you. Chaplain services has two phone numbers 216.587.8140 and 216.587.8141 or extension 8140 and extension 8141.
Chapel
Visitors and family are welcome to pray and meditate anytime in the Chapel located on the main floor of the hospital near the gift shop and cafeteria.
Local House of Worship
Please see the hospital chaplain for a list. A Catholic mass is provided certain days of the week at 10:30 a.m. in our Chapel on the days a priest is present. Mass also can be seen on Channel 92 on your patient television.
Banking
An ATM is located in the vending area outside the cafeteria.
Inpatient Meals
The Food and Nutrition Services Department is delighted to provide you with Room Service. We are proud to offer a wide variety of nutritious hot and cold options throughout the day. Each meal is thoughtfully prepared to support your comfort, satisfaction, and overall well-being.
Hours of Service: 7 a.m. – 6:30 p.m.
You may place an order by calling 6368 (MENU) from your room phone. Meals are prepared fresh to order and delivered within 60 minutes. For your convenience, you may also pre-order meals in advance to be delivered at a specific time. Family members may order for you from home by calling 216.587.8789 (Please be sure to ask your host or hostess for a paper copy of the menu to take home.) Diabetic patients will need to coordinate their meals with the nurse.
In addition, you can order using the CBORD Patient App for even greater convenience. Simply search “CBORD Patient” in the App Store or Google Play, or visit patient.cbord.com from any device. Loved ones may also place orders for you through the app or by calling 216.587.8789. (Please ask your host or hostess for a paper menu to take home if needed).
To get started with mobile ordering:
- Click “Create an Account” (or select Skip to continue without creating one).
- Select Family or Friend and confirm age.
- Enter the facility ID: CCEAST
- Enter the patient’s Date of Birth and MRN number (found on the wristband or in MyChart), followed by the location code (e.g. Marymount = MM).
- Choose a meal, add items to your cart, and submit.
Meals may be ordered for ASAP delivery or scheduled for later (up to 3 meals at a time). Menus reflect dietary restrictions. Note: Diabetic patients should coordinate meal selections with their nurse to ensure proper timing and care.
Ombudsman
The Ombudsman is the liaison between Marymount Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office from 8 a.m. – 4:30 p.m. Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.
Ombudsman Phone: 216.587.8888 or ext 8888 from a hospital phone.
Amenities & Dining
Dining
The cafeteria (main floor of hospital) is open Monday - Friday: 7 a.m. - 2 p.m. Grab and Go selections may be available during other times.
Vending Machines
Vending machines are located just outside the cafeteria, in the lobby of the Emergency Department, and are available at any time in the Family Waiting Room near ICU.
Shopping at Marymount Hospital
The gift shop is located on the main floor of the hospital. It includes gifts, collectibles, home décor items, cards, clothing and accessories, candles and aromatherapy products, beverages, snacks, magazines, jewelry and more. Gift shop delivery is available for patients. Purchases can be paid by cash or credit card. Call the gift shop to order items at 216.587.8105.
