Clinical Transformation

Office of Patient Experience

Patients Come First At Cleveland Clinic

Patients Come First At Cleveland Clinic

Cleveland Clinic defines our patient experience as putting "Patients First."

Patients First is...

  • Safe Care
  • High Value Care
  • High Quality Care
  • Patient Satisfaction

But that requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Cleveland Clinic, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs. Our team of professionals serves as an advisory resource for critical initiatives across the Cleveland Clinic health system. In addition, we provide resources and data analytics; identify, support, and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care.

Cleveland Clinic was the first major academic medical center to make patient experience a strategic goal, appoint a Chief Experience Officer, and one of the first to establish an Office of Patient Experience.

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Patient Experience Summit 2017

Patient Experience Summit 2017: Empathy + Innovation

May 22–24, 2017 | Cleveland Convention Center, Cleveland, Ohio.

Patient Experience Resources

Patient Experience Resources

About Office of Patient Experience

Learn more about us, our leadership, plus news and news archives.

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Programs & Services

Many programs and services are available to enhance the patient experience.

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Patient Experience Measurement

View measurements on our Patient Experience for each of our locations.

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Empathy & Innovation Summit

A multidisciplinary conference devoted to exploring patient experience.

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