Overview
Cleveland Clinic is a world renowned multispecialty academic medical center and one of the nation’s largest integrated health systems, with local, regional, national and international locations. We have built a strong reputation for outstanding quality and cost effective care and have gained international attention for our medical breakthroughs; patients come to Cleveland Clinic from all fifty states and over eighty countries around the world. Cleveland Clinic is recognized in the U.S. and throughout the world for its expertise and care.
Our Practice Model
The nonprofit group practice model. Cleveland Clinic physicians are paid a salary. They have no financial incentive to provide unnecessary tests or treatments. They work as a team to give every patient the best outcome and experience.
Patients come first. Cleveland Clinic is organized into patient-centered institutes that combine the medical, surgical and support functions for specific body systems or disorders.
Experience, expertise, empathy. Cleveland Clinic doctors treat more of the most complex patient challenges than any comparable medical center in America (according to CMS, the federal healthcare agency). They have unmatched experience in everything from the most rare diseases to the most common disorders. All Cleveland Clinic caregivers receive special training in empathy, communication and caring.
Values & Beliefs
Cleveland Clinic's culture has, at its heart, six fundamental values:
Quality: We hold the highest standards for quality and safety and strive to achieve them by continually measuring and improving our outcomes.
Innovation: We welcome change, encourage invention, and always seek better, more efficient ways to improve patient care and create a healthier world.
Teamwork: We collaborate and share knowledge — among ourselves and with the world — to provide the best possible care for every patient.
Service: We put “Patients First,” placing their health and well-being above every other consideration.
Integrity: We hold high moral standards and do our work with honesty, confidentiality, trust, respect, and transparency.
Compassion: We treat patients and families and our fellow caregivers as we would like to be treated. We care for the whole patient: body, mind, and spirit.
Additional Resources Connected to Our Values & Beliefs
- Cleveland Clinic Lerner College of Medicine
A partnership between Cleveland Clinic and Case Western Reserve University - Empathy + Innovation Summit
"Transforming Healthcare through Empathy and Innovation." Each year, this Summit initiates a global discussions of patient experience and what it means to the future of healthcare. - Global Patient Services
Dedicated to meeting the needs and requirements of our global patients and their families, Global Patient Services facilitates visits for patients from around the country and around the world. - Office of Patient Experience
Cleveland Clinic has been a pioneer in the rapidly-growing field of patient experience, and we were the first major academic medical center to make patient experience a strategic goal. - Quality and Patient Safety Institute
The Institute’s priority is to create a culture of “best practices,” ensuring its patients optimal, appropriate care in the safest environment.
Supporting our Physicians
As a physician-led healthcare system, Cleveland Clinic understands that strong group practice results in the best patient experience, clinical outcomes, research, and education. We engage our staff, listen and respond.
The Office of Professional Staff Affairs (OPSA) is committed to professional fulfillment at Cleveland Clinic by driving innovation and enhancements and linking staff to resources that support culture and personal well-being.
Our Practice Innovations and Professional Fulfillment Offices partners with you to maximize professional fulfillment through:
- Innovations
- fueling local innovation
- launching pilot solutions
- supporting solutions research
- Data
- keeping the pulse
- applying data to create meaningful change
- Support Programming
- strengthening group practice
- providing a well-being safety net
Our comprehensive programming supports staff through every step of their career with resources, safety net services and professional growth programming. We are also ceaselessly working to improve your practice experience.
