Cleveland Clinic Express Care® Online

Wish you didn’t have to leave your home to see a healthcare provider? Express Care Online can help you save valuable time by letting you receive care from your healthcare team in a live, virtual visit using your mobile device or computer.

See a Provider Live Using Your Smartphone, Tablet or Computer

When you need to find care, let us bring a healthcare provider to you. From your mobile device or computer, it’s never been easier for you and your family to instantly access world-class care at home or work. For nonemergency concerns, patients ages 2 and older can get a diagnosis or prescription online from a healthcare provider in about a 10-minute virtual visit. Our Express Care Online service allows you to choose between an on demand visit right away or to schedule a virtual follow-up visit for a later date. If you encounter any technical difficulties during your Express Care Online virtual visit please call 1.866.569.7530 (US toll free), any time 24/7.

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Frequently Asked Questions
Sick woman using Cleveland Clinic Express Care® Online app on her phone

Is my virtual visit covered by insurance?

As part of our efforts to contain the spread of coronavirus (COVID-19), Cleveland Clinic is temporarily waiving co-pays and prepayment for on-demand and scheduled virtual visits through Cleveland Clinic Express Care® Online for all patients — regardless of health coverage.

However, beginning July 1, please note that regular fees for all virtual visits (not related to COVID-19) will apply. Cleveland Clinic will continue to waive financial responsibility for virtual visits that are determined to be COVID-19 related, as defined by the Centers for Disease Control and Prevention. Patients are advised to call their insurance company prior to scheduling a virtual visit to understand potential financial responsibility, as coverage may change. Virtual visits are still an option for you, even if your insurance company does not cover it.

  • For services determined to be COVID-19 related (as defined by the Centers for Disease Control and Prevention): most insurance companies are paying for COVID-19-related virtual appointments and Cleveland Clinic will waive financial responsibility you have related to this appointment.
  • For non-COVID-19-related services: some insurance companies are paying for virtual visits. Payers are, however, changing their benefit coverage, effective June/July. Please consult with your insurance company. Cleveland Clinic will only bill you for financial responsibility related to this appointment after we submit it to your insurance company.

Concerns about the coronavirus (COVID-19)?

COVID-19 outbreak is a concern for many. Cleveland Clinic Express Care® Online is here for you and your family.

How we screen for the COVID-19 and other viral infections: Express Care Online healthcare providers look for symptoms such as fever, cough, and shortness of breath. Our 24/7 online care team can evaluate your illness, identify if you are at risk, help manage your symptoms any recommend next steps.

How we provide treatment:

  • If your online provider determines that you have a viral infection such as the flu, care at home will often be recommended. If any complications arise, like signs of possible pneumonia, then your online healthcare provider will refer you to in-person care.
  • If the provider suspects you may be infected with COVID-19, they will follow CDC guideline to determine if testing is needed. They may also provide instructions to isolate yourself from others.

How we can help you: A virtual visit is a great option if you're worried about infections because it allows you to seek medical attention from your home and limit the spread of disease. Cleveland Clinic recommends that patients call their doctor’s office or emergency room before going to any facility to make sure they are getting the right care.

How to protect yourself and those around you: Wash your hands often, for at least 15-20 seconds, cover your cough, and disinfect common surfaces such as doorknobs, tables, and bathrooms.

Read more about COVID-19
Need help getting started?

Need help getting started?

Download our step-by-step guides to help you finish setting up your account for your upcoming scheduled virtual visit.

Specialty Care

Cleveland Clinic has specialists available for virtual visits on demand to treat a variety of issues related to these areas:

What are the Benefits of Virtual Visits?
Benefits of Cleveland Clinic Express Care® Online

What are the Benefits of Virtual Visits?

  • Fast and convenient: See a doctor by live video and get a diagnosis from your home or work instead of driving to a medical office. When appropriate, you also can get a prescription to the pharmacy of your choice.
  • No cost to patients: Cleveland Clinic is currently waiving co-pays and prepayment for on demand and scheduled virtual visits through Cleveland Clinic Express Care® Online for all patients — regardless of health coverage.
  • Secure: Your personal health information is safe and sound during your virtual visit.
Patient Testimonials

Patient Testimonials

Out-of-state patient's office visits completed with Express Care Online
Skin rash leads to poison sumac diagnoses on Express Care® Online
Sinus pressure and fatigue relieved by Express Care Online
Neck pain eased by Express Care Online
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