Overview
Committed to responsive caring
At Hillcrest Hospital, you and your family can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way. The first step is to discuss your concerns with your doctor, nurse or other caregiver. If you have concerns that are not resolved, contact the Ombudsman office at 440.312.9140.
Should you continue to remain concerned after contacting the Ombudsman office, you may contact the Joint Commission’s Office of Quality Monitoring by either calling 1.800.994.6610 or e-mailing complaint@jcaho.org.
Community Resource Center
Home Care Providers
Home Care Services are offered through Cleveland Clinic at Home.
Nutrition Therapy
Outpatient Medical Nutrition Therapy is designed to help individuals and their families increase their knowledge of nutrition and provide a personalized plan toward weight control, disease prevention and overall better health.
Appointments can be made Monday - Friday by calling 440.312.7760.
| Health Resources | |
|---|---|
| Anticoagulation Support Clinic | 440.312.5801 |
| Cardiac Rehabilitation | 440.312.7999 |
| Childbirth & Parenting Education | 440.312.4647 |
| Congestive Heart Failure | 440.312.4659 |
| Diabetes Education | 440.312.4399 |
| The Healthy Weigh Program | 440.312.8442 |
| Physician Referral Program | 440.312.4533 |
| Pulmonary Rehabilitation | 440.312.7999 |
Support Groups
Hillcrest Hospital provides many free support groups for those who seek the emotional or spiritual support of peers. Explore the following links to learn more about these services offered.
Breast Cancer Support: "Staying in Touch"
Last Wednesday of every month
6 p.m. - 7:30 p.m.
Hillcrest Hospital Ross Auditoriums A & B
No registration fee required.
Call 440.312.6636.
Breastfeeding Support Group
Mothers, bring your babies and share concerns and information with a certified lactation consultant. These free groups require no reservations.
Daytime group
Tuesdays and Fridays
11 a.m. - 12:30 p.m.
6777 Mayfield Rd., Mayfield Heights (Hillcrest Hospital North Campus, west entrance)
For more information, call 440.312.5332.
Breastfeeding Medicine Consults (in-person only)
Breastfeeding can be challenging at first. Receive individual support at a private, in-person appointment with a breastfeeding medicine specialist/physician at our Breastfeeding Medicine Center. Learn more.Diabetes Support Group
Call 440.312.4399
Food Addicts in Recovery Anonymous
Sundays - 10 a.m.
Hillcrest Hospital - Ross Auditorium C
Call 216.308.0005
Grief and Bereavement Support Groups
Love Lives On (Miscarriage, Loss of Infant)
Call 440.312.8841.
Newly Diagnose Cancer Patients Receiving Chemotherapy and/or Radiation
Call 440.3120270.
Loss Support—Love Lives On
Small, informal, free support group meetings held monthly for parents experiencing pregnancy loss through miscarriage, ectopic pregnancy, stillbirth, or infant death up to one year of age. Family members are welcome to attend.
Third Thursday of every month
7 p.m. - 8:30 p.m.
Hillcrest Hospital, Ross Boardroom
Call 440.312.8841 for information. Pre-registration is not required.
Overeaters Anonymous
Tuesdays - 7:30 p.m. (men only)
Hillcrest Hospital Cancer Center, Oncology Conference Room, HC-2-301
Call Ralph at 440.951.3570 or Joe at 216.470.3336.
Pain Support Group
Family and friends welcome
Cleveland Clinic Pain Management Center at Hillcrest Hospital
Hillcrest Medical Building 1
6803 Mayfield Rd., #214
Reservations required. Call 440.312.4310
Department of Spiritual Care
The Spiritual Care Department provides for the religious and spiritual needs of those who come through our doors, including patients, their families and loved ones, and employees.
Our clinically trained chaplains are committed to providing appropriate and compassionate spiritual care while respecting each individual’s own faith tradition and religious or spiritual beliefs. The mission of the department is to provide pastoral care, spiritual assessment, healing comfort in illness. Information and assistance with issues related to beginning and end of life, trauma and death.
The Spiritual Care team of trained clergy, lay chaplains and community clergy from a variety of local congregations provides diverse, holistic interventions based on the specific needs of the person seeking the services. Catholic sacraments are available upon request. Patients and their families also have access to a diverse set of spiritually and religiously inflected music, videos and presentations through their in-room interactive TV systems.
The Chapel is located on the first floor of the Main Tower as a sacred space for silence, reflection and prayer. Scriptures of all major world religions are available in the department’s office, as are other books for reference and prayer.
Please call the Department Office (440.312.3739) either to ask directly for services or to leave a message with patient/family’s name, room number and/or other request as needed.
Spiritual Care and Healing Services Personnel
Chaplain Rabbi Susan Stone, DDiv, BCC, is available to all patients and their families. Ask your nurse to enter an EPIC referral or call extension 23292 (440/312.3292) with your request.
Rose Hosler, RN, BSN, HNB-BC, HWNC-BC, Holistic Nurse and Coordinator Healing Service is available through the hospital extension 23769 (440.312-3769) or pager 216.317.0292
We are also served by two chaplain residents and a part-time evening chaplain. Emergency calls are answered 24/7.
For our Jewish patients and families, our Bikur Cholim kosher pantry is stocked and always available.
Eucharistic Ministers are available on Sunday, Monday, Wednesday, and Friday. A Catholic priest rounds every weekday and is available for emergent anointing.
Our volunteers include clergy of many Christian denominations and Imams, as well as Jehovah’s Witness Elders.
Contact Spiritual Care and Healing Services
Chaplain Stone is available through the hospital at extension 23292 (440.312.3292) or pager 216.218.9173. Rose Hosler can be reached at 440.312.0292.
The Spiritual Care office coordinator, Christine Young, can be reached at extension 23729 (440.312.3739). Please leave a confidential voice mail with patient’s name and room number.
Prayer Line
Verbal prayers of the Jewish, Muslim, and Christian faith traditions are available to be heard by calling 216.445.7200.
Alumni Library’s Spiritual Care Clinical Resources
Alumni Library’s Spiritual Care Clinical Resources is a collection of resources pertinent to a specified subject area, for example, print books, ebooks, journals, and databases.
- Code Lavender: A Tool for Staff Support
Stone, Rabbi Susan B.; Nursing2018. 48 (4):15-17, April 2018
How to Make a Spiritual Care or Healing Service Referral
Our chaplains are here to join with you in the holistic care of our patients. Chaplains are available during regular weekday hours 7 a.m. to 4:30 p.m. for routine visits. We also have community based clergy and volunteers of specific faith traditions who visit patients of the same faith tradition upon request.
To make a request: Send a Spiritual Care or Healing Service Request to the department through EPIC, or call the department at ext. 23739. When making a referral, please include your name, room number and a reason for the referral and someone will get back to you.
When to Make a Spiritual Care or Healing Service Referral
Please call when a patient, family member or significant other, or staff person:
- is anxious, frightened, or upset about their or their patient’s health condition;
- is struggling with the meaning of their illness, or asking “Why?” questions;
- has received bad news or is facing a difficult decision;
- is having trouble sorting out their feelings and thoughts;
- has mentioned faith as an important part of life/health;
- has religious questions or would like someone to pray with;
- wants to receive a religious sacraments or rite;
- is grieving over a loss, especially loss due to illness or injury;
- is facing life-changing or end-of-life issues;
- needs help to find appropriate spiritual support within their faith tradition.
Spiritual Care or Healing Services is here for Staff and Employee
Cleveland Clinic Chaplains serve the spiritual care needs not only of our patients, families, and loved ones, but also those of the employees. The Spiritual Care department is here to offer support when the job gets tough or when you are faced with the loss and grief we experience in this high acuity health care setting, as well as to celebrate with you special moments and successes. To this end the Spiritual Care department offers the following:
- Individual and unit support.
Please call our department if you or someone you work with is in need of meet one-on-one with staff members for spiritual counseling.
- Caring for Caregivers Concern.
- Employee Care Fund applications can be obtained in our offices or through the intranet.
- The Employee Food Pantry is located on the lower level of the hospital, outside the cafeteria.
- Memorial Services.
From time to time our departments offer special memorial services for any employee or for groups of patients. Our chaplains are available to assist you in planning and officiating those services.
Education
The Spiritual Care staff is available to engage in the education of our medical and health care staff to assist them in learning to address the holistic and spiritual care needs of our patients. Frequently, classes are offered in the hospital, some of which carry CE/CME contact hours. If you would like a staff member to speak to your group, please call the Director of Spiritual Care, Rabbi Susan B. Stone, with your need or request.
Opportunities for Giving and Volunteering
Many of our services are support by the generous donations of individuals, groups, and institutions. Those who recognize the importance of Spiritual Care at the Clinic may want to offer financial support to our programs. If you would like to help, or for more information, contact either Cleveland Clinic Institutional Advancement at 440.312.1892 or the Director of Spiritual Care at 440.312.3292.
We have many opportunities for volunteers to pray with patients such as for pre-surgery prayer, long term patients, Eucharistic Ministry, and new admits.
Worship Opportunities
Several Worship Opportunities are available to our employees. Our Chaplains will help you recognize certain Holy Day observations and Special Events by bringing opportunities for religious rites and prayer to the staff on the units or to the department offices.
For notification of special events and call our office to request our presence. Our Chapel has prayer rugs and meditation cushions. A Non-denominational Christian Prayer Group meets on Tuesdays, Bibles and prayer books are available upon request. Please stop by our office or call extension 23739 on a hospital phone.
