Committed to responsive caring
At Hillcrest Hospital, you and your family can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way. The first step is to discuss your concerns with your doctor, nurse or other caregiver. If you have concerns that are not resolved, contact the Ombudsman office at 440.312.9140.
Should you continue to remain concerned after contacting the Ombudsman office, you may contact the Joint Commission’s Office of Quality Monitoring by either calling 1.800.994.6610 or e-mailing firstname.lastname@example.org.
Community Resource Center
Home Care Providers
Home Care Services are offered through Cleveland Clinic at Home.
Outpatient Medical Nutrition Therapy is designed to help individuals and their families increase their knowledge of nutrition and provide a personalized plan toward weight control, disease prevention and overall better health.
Appointments can be made Monday - Friday by calling 440.312.7760.
|Anticoagulation Support Clinic||440.312.5801|
|Childbirth & Parenting Education||440.312.4647|
|Congestive Heart Failure||440.312.4659|
|The Healthy Weigh Program||440.312.8442|
|Physician Referral Program||440.312.4533|
Hillcrest Hospital provides many free support groups for those who seek the emotional or spiritual support of peers. Explore the following links to learn more about these services offered.
Breast Cancer Support: "Staying in Touch"
Last Wednesday of every month
6 p.m. - 7:30 p.m.
Hillcrest Hospital Ross Auditoriums A & B
No registration fee required.
Breastfeeding Support Group
Mothers, bring your babies and share concerns and information with a certified lactation consultant. These free groups require no reservations.
Tuesdays and Fridays
11 a.m. - 12:30 p.m.
6777 Mayfield Rd., Mayfield Heights (North Campus west entrance)
First and third Wednesday of the month, 6:00 p.m. - 7:00 p.m.
6777 Mayfield Rd., Mayfield Heights (North Campus west entrance)
Call 440.312.5332 for information.
Diabetes Support Group
Food Addicts in Recovery Anonymous
Sundays - 10 a.m.
Hillcrest Hospital - Ross Auditorium C
Grief and Bereavement Support Groups
Love Lives On (Miscarriage, Loss of Infant)
Newly Diagnose Cancer Patients Receiving Chemotherapy and/or Radiation
Infertility Support Group
24/7 Helpline - 1.888.255.1399
Loss Support—Love Lives On
Small, informal, free support group meetings held monthly for parents experiencing pregnancy loss through miscarriage, ectopic pregnancy, stillbirth, or infant death up to one year of age. Family members are welcome to attend.
Third Thursday of every month
7:30 p.m. - 9 p.m.
Ross Boardroom, Hillcrest Hospital
Call 440.312.4692 for information. Pre-registration is not required.
Tuesdays - 7:30 p.m. (men only)
Hillcrest Hospital Cancer Center, Oncology Conference Room, HC-2-301
Call Ralph at 440.951.3570 or Joe at 216.470.3336.
Pain Support Group
Family and friends welcome
Cleveland Clinic Pain Management Center at Hillcrest Hospital
Hillcrest Medical Building 1
6803 Mayfield Rd. #214
Reservations required. Call 440.312.4310
Department of Spiritual Care
The Spiritual Care Department provides for the religious and spiritual needs of those who come through our doors, including patients, their families and loved ones, and Cleveland Clinic staff and employees.
Our clinically trained chaplains are committed to providing appropriate and compassionate spiritual care while respecting each individual’s own faith tradition and religious or spiritual beliefs. The mission of the department is to provide pastoral care, spiritual assessment, healing comfort in illness, information and assistance with issues related to beginning and end of life, trauma and death.
The Spiritual Care team of trained clergy and lay chaplains and community clergy from a variety of local congregations provides diverse, holistic interventions based on the specific needs of the person seeking the services. Catholic sacraments are available daily. Patients and their families also have access to a diverse set of spiritually and religiously inflected music, videos and presentations through their in-room interactive TV systems.
More Information & Assistance
For services or to leave a message with a patient/family’s name, room number and/or other request as needed, please call the Department Office at 440.312.3739.
Spiritual Care Staff
- Chaplain Rabbi Susan Stone, D.Div. is available to all patients and their families. Ask your nurse to enter an EPIC referral, page 53095, or call 23292 from a hospital phone or 440.312.2392 with your request.
- Chaplain Richard Eifert, M.Div., is here Wednesdays and Saturday evenings.
- Fr. Lito Hitosis is here from Sunday to Friday to provide Catholic ministries. Catholic sacraments are available daily.
- Rabbi Alan Lettofsky visits regularly. A Bikkur Cholim pantry is stocked and available 24/7.
- Christine Young, Coordinator of Spiritual Care, can be reached at 440.312.3739.
Our volunteers include clergy of many Christian denominations and Imams, as well as Jehovah’s Witness’ and Latter Day Saints’ Elders.
Chapel and Worship Opportunities
The Chapel is located on the first floor of the Main Tower as a sacred space for silence, reflection and prayer. Scriptures of all major world religions are available in the department’s office, as are other books for reference and prayer.
Several Worship Opportunities are available to our patients, families, and employees. Our Chaplains will help you recognize certain Holy Day observances and special events by bringing opportunities for religious rites and prayer to the staff on the units or to the department offices. Watch “Employee Communications” for notification of special events and call our office to request to our presence. Please see the “The Insider” publication for periodic announcements.
Healing Services is in partnership with the Spiritual Care Department and integrates holistic care for patients, families, and employees. The Healing Services practitioner utilizes holistic practice to support healing and help with pain, anxiety, and fear. Techniques include touch therapy, aromatherapy, acupressure, and guide imagery. There is no cost to the patient for Healing Services offerings.
Healing Services Coordinator, Rose Hosler, RN, BSN, HNB-BC
Rose Hosler, RN, BSN, HNB-BC, is a Holistic Nurse who serves as the Healing Services Coordinator. Healing Services is available weekdays between 8 a.m. and 5 p.m.
How to Make Spiritual Care and Healing Service Referrals
Our team is here to join with you in the holistic care of our patients.
Chaplains and the Holistic Nurse are available during regular weekday hours, 8 a.m. to 4:30 p.m., for routine visits. We also have community-based clergy and volunteers of specific faith traditions who visit patients of the same faith tradition upon request. To make a request:
- Call the department at 440.312.3739 (or if on campus, ext. 23739), or
- Ask your nurse to submit a Spiritual Care Request or Healing Services Request through Epic.
- When making a referral, please include your name, room number, telephone number, and a comment about the reason for the visit.
When to Make a Spiritual Care or Healing Service Referral:
Please call when a patient, family member, visitor, or employee
- Is anxious, frightened, or upset about their or their patient’s health condition.
- Is struggling with the meaning of their illness, or asking “Why?” questions.
- Has received bad news or is facing a difficult decision.
- Is having trouble sorting out their feelings and thoughts.
- Has mentioned their faith as an important part of their life/health.
- Has religious questions, or would like someone to pray with.
- Wants to receive a religious sacrament or rite.
- Is grieving over a loss, especially loss due to their illness or injury.
- Is facing life-changing or end-of-life issues.
- Needs help to find appropriate spiritual support within their faith tradition.
Would you like an inspiring message? Listen to a recorded prayer. Verbal prayers of the Jewish, Muslim, and Christian faith traditions are available.
- Phone: 216.445.7200 (or 57200 from a patient's room).
- Press "1" to hear a Christian prayer.
- Press "2" to hear a Jewish prayer.
- Press "3" to hear a Muslim prayer.
Spiritual Care for Staff and Employees
Cleveland Clinic Chaplains serve the spiritual care needs not only of our patients, families, and loved ones, but also those of the employees. The Spiritual Care Department is here to offer support when the job gets tough or when you are faced with the loss and grief we experience in this high acuity health care setting, as well as to celebrate with you special moments and successes. To this end the Spiritual Care Department offers the following:
- Individual and unit support
Please call our department if you or someone you work with is in need of support. We are happy to send a chaplain to the unit. Chaplains can also meet one-on-one with staff members for spiritual counseling.
- Memorial Services
From time to time units or departments offer special memorial services for an employee or for groups of patients. Our chaplains are available to assist you in planning and officiating those services.
Grief and Bereavement Services
Chaplains are available 24/7 for support by phone: 844.20.GRIEF (844.204.7433). Learn more about Grief and Bereavement Services at clevelandclinic.org/grief.
The Spiritual Care staff is available to engage in the education of our medical and health care staff to assist them in learning to address the holistic and spiritual care needs of our patients. Quarterly and monthly classes are offered in the hospital, some of which carry ONA Contact Hours. If you would like a staff member to speak to your group, please call the Director of Spiritual Care, Rabbi Susan B. Stone with your need or request.
Opportunities for Giving
Many of our services are supported by the generous donations of individuals, groups, and institutions. Those who recognize the importance of Spiritual Care at the Clinic may want to offer financial support to our programs.
If you would like to help, or for more information, contact either Cleveland Clinic Institutional Advancement at 440.312.1892 or the Director of Spiritual Care at 440.312.3292.
Contact Spiritual Care Staff
Chaplain Stone is available through the hospital at extension 23292 or locally at 440.312.3292 or pager 53095.
The Spiritual Care office secretary can be reach at 440.312.3739.