Requesting Your Medical Records
You can request your full record or just specific parts of it. If you’re currently in the hospital or in the middle of treatment, it’s usually best to wait until you’ve been discharged or your care has ended before making a request.
There are several ways to request medical records from Cleveland Clinic Akron General. In most cases, you’ll receive your records within seven to 10 business days. Under Ohio law, fees may apply if you’re requesting records for legal, insurance or personal use.
Through MyChart
It’s easy to request medical records using MyChart:
- Log in to MyChart.
- Click the Menu button.
- Click Document Center.
- Select Release of Information Authorization Form.
- Fill out the required fields as prompted.
- Submit a request for records to be released to your MyChart account.
Online form
Complete and submit an online records request to receive your documents by mail or secure email.
By fax or email
Print this authorization form, complete all fields, and sign and date it before mailing or faxing it to us. If you don’t know your Cleveland Clinic Akron General medical record number, leave it blank.
Fax: 216.636.9396
Phone: 330.344.6320, if you have questions
Mailing address
Health Information Management/Medical Records Department
1 Akron General Avenue
Akron, Ohio 44307
In person
You may also come to pick up your records in person. To do this, you’ll need to make an appointment by calling 330.344.6320, option 4. When you come for your appointment, we’ll ask for a photo ID. You’ll also need to pay any fees by check.
Requesting Other Records
Request radiology images
For radiology image requests, contact our Radiology department at 330.344.7682.
Billing records
For itemized billing records, contact our billing team at https://www.gethospitalbill.com or please call, 866.621.6385.
Birth certificates
You may receive a copy of your or your child’s birth certificate by calling the Akron Health Department at 330.812.3845.
Family members’ medical records
We understand that requesting medical records for a loved one can feel overwhelming. Our team is here to help guide you through the process.
If you need copies of a loved one’s medical records, only the patient or their personal representative can authorize the release. This may or may not be you.
If you are the personal representative and your family member can’t sign an authorization form, you’ll need to provide legal documentation showing you can act on their behalf. This may include:
- Proof of court-appointed guardianship
- Durable power of attorney
- Healthcare power of attorney
If your loved one is deceased, additional documentation is required. In most cases, you’ll need:
- A court order appointing a fiduciary, executor or administrator or letters of appointment from probate court
- A signed authorization form
- A death certificate
If the estate isn’t going through probate, you’ll need to provide a death certificate and documentation showing who is responsible for the estate.
If you have questions or need help requesting medical records, contact Health Information Management at 330.344.6320, option 4, Monday through Friday from 8:30 a.m. to 4 p.m.
