Patient Experience Empathy & Innovation Summit

Experience Reimagined | Cleveland Clinic Patient Experience Summit

The Patient Experience Summit is celebrating its 11th year on May 19 & 20, 2020 with preconference symposiums on May 18. Cleveland Clinic is once again partnering with HIMSS (Healthcare Information and Management Systems Society) to create another exciting event!

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About This Year's Summit

This year’s theme is “Experience Reimagined”, which will explore honest commentary on what has and hasn’t worked in the movement to improve the healthcare experience through empathy and innovation. The annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families. From the keynote speakers and diverse workshops, to immersive experiences and networking opportunities, the conference is devoted to improving the human experience and reflect on what’s still needed. It convenes leading physicians, executives and caregivers to examine what patients and families want and how quality, safety, experience, design and tech can be reimagined to build the ideal patient experience.

Featured topics include:

  • Access
  • Technology
  • Design thinking
  • Leadership
  • Quality
  • Innovation
  • Burnout
  • Communication
  • Continuous Improvement
  • Engagement
  • Nursing
  • Workplace safety
Reimagine the Care Experience

Reimagine the Care Experience

Led by co-chairs, Adrienne Boissy, MD, MA and Kelly Hancock, DNP, RN, NE-BC, the summit will address which systems, tools and insights revolutionize the role of the patient and the caregiver.

We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

Discover More About Our Co-chairs

Discover More About Our Co-chairs

Adrienne Boissy, MD, MA, Chief Experience Officer | Cleveland Clinic

Adrienne Boissy, MD, MA

"We need to design systems that care and give the patient the rights and capabilities they have in any other industry."

Learn More About Our Chief Experience Officer
Kelly Hancock

Kelly Hancock, DNP, RN, NE-BC

"This summit is about how we can and should deliver quality care around the world."

Learn More About Our Executive Chief Nursing Officer
Videos from Some of Our Previous Patient Experience Summits

Videos from Some of Our Previous Patient Experience Summits

2018
2017
2016
2015
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