Overview
Developed, tested, and refined across Cleveland Clinic, The Cleveland Clinic Continuous Improvement Model (CCIM) enables us to create practices through which every caregiver is capable, empowered, and expected to make improvements every day.
Continuous Improvement helps improve all aspects of our care including:
- Patient safety.
- Patient quality.
- Patient experience.
- Caregiver experience.
- Affordability.
Over the last 5 years, we have successfully engaged over 10,000 caregivers across clinical and nonclinical areas, inpatient and outpatient, across specialties and locations using this model.
About Us
The Continuous Improvement Department is a group of professionals with backgrounds in lean, six sigma, and project management. We support the enterprise by building capability for all caregivers to solve problems. Led by our EVP, Chief Clinical and Operational Improvement Officer Dr. Lisa Yerian, Associate Chief Continuous Improvement Office Dr. Sarah Sydlowski, and VP of Lean Transformation Chad Cummings, this team aligns their support to the organization’s priority areas.
To contact us, email improve@ccf.org.
Improvement Model in Action
Continuous Improvement is transforming the way Cleveland Clinic caregivers approach their work. It is a way of thinking supported by tools that engages caregivers to deliver better quality at a lower cost.
Cleveland Clinic is working to build a culture in which every caregiver is empowered and expected to make improvements every day. Those improvements come in all sizes and take place in every corner of our organization.
Download a copy of the Cleveland Clinic Improvement Model
Additional Information
See and hear the cultural impact of the improvement model on both our patients and caregivers as our CEO visits with the teams across the enterprise.
Publications
Cleveland Clinic Improvement Model in Writing
Lean Enterprise Institute – the path to create the model & view from the ground floor
- Are You Ready for the Next Crisis?
- Cleveland Clinic’s Prescription for Creating a Culture of Continuous Improvement
- Transforming Healthcare: What matters most? How the Cleveland Clinic is cultivating a problem-solving mindset and building a culture of improvement.
- View from the Hospital Floor: How to build a culture of improvement one unit at a time.
Mark Graban’s Blog – the elements of the model and their tie to best practices
- Covid Testing, Treatment, and Vaccination at Cleveland Clinic: Nate Hurle
- Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles"
- Podcast #282 – @LisaYerianMD & @NateHurle from Cleveland Clinic on #Lean
- Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management
- Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization
- My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement
Catalysis – Inspiring Healthcare Leaders Featured Article
