Shannon L. Pengel, MSN, RN, NE-BC, is associate chief nursing officer for Cleveland Clinic main campus and clinical nursing director for Cleveland Clinic’s world renowned Miller Family Heart & Vascular Institute and Anesthesiology Institute. Helping to lead nursing strategy and advance clinical practice, Pengel aims to create a continuous improvement environment on Cleveland Clinic’s main campus that promotes innovative patient care delivery. As part of her role, she provides direct oversight of daily nursing operations for the Heart &Vascular Institute, named by U.S. News and World Report as the No. 1 heart program in the nation since 1995; including 312 cardiac step-down beds, 140 intensive care beds, all cardiac catheterization/electrophysiology labs and multiple outpatient units. She also provides clinical oversight and strategic direction for the rapid response teams and the telemedicine areas including the Central Monitoring Unit and eHospital, which provides remote critical care resources for the enterprise.
Pengel’s clinical expertise encompasses cardiothoracic surgery, rapid response, transplantation and interventional cardiology. She has spent her 20-year nursing career within Cleveland Clinic health system, joining the organization as a staff nurse in the cardiothoracic step-down unit on main campus in 1997. She has held nursing director positions since 2011, and serves as a member, chair or co-chair on more than 11 internal health system committees and councils. Pengel is a member of the American Association of Critical-Care Nurses and the American Organization of Nurse Executives. She is an avid presenter and often lectures on topics such as rapid response, nursing leadership in quality improvement and patient experience, and the implementation of an accelerated recovery program in cardiac surgery.
- MSN, University of Phoenix, Phoenix, Arizona, 2011
- BSN, Kent State University, Kent, Ohio, 1997
- Board Certified Nurse Executive (NE-BC), American Nurses Credentialing Center
- Basic Life Support (BLS-CPR), American Heart Association
9500 Euclid Ave / J51-132
Cleveland, Ohio 44195
A driven leader, Pengel aims to effectively manage clinical operations while meeting capital and financial targets, maintaining turnover rates and more. Her career history includes the successful integration of numerous new nursing unit specialties throughout Cleveland Clinic health system, including vascular surgery intensive care, the cardiac float pool and central monitoring for telemetry. She was instrumental in facilitating the standardization of rapid response care across the health system and, in 2008, she assisted with the planning and successful activation of Cleveland Clinic’s Miller Pavilion, the largest free-standing specialty hospital in the country, spanning more than 1-million square-feet.
Clinical Practice & Teaching
Pengel’s clinical expertise lies within the areas of cardiothoracic surgery, rapid response, transplantation and interventional cardiology.
As a proponent of nursing staff education, Pengel has worked to support the offerings of on-site certification preparation courses, resulting in 107 nurses achieving certification in critical care registered nursing (CCRN) and 29 nurses achieving certification in progressive care nursing (PCCN). She has also been instrumental in encouraging Cleveland Clinic’s dynamic nurse leaders to earn Master’s degrees and become board-certified nurse executives (NE-BC). Of the nurse leaders who report to Pengel, 74 percent are Master’s degree-prepared and 64 percent are certified in their specialty or as a nurse executive.
Research & Publications
Pengel is an avid presenter at healthcare forums and conferences throughout the region. Her presentations include topics such as rapid response, nursing leadership in quality improvement and patient experience, improving heart failure education and how to implement an accelerated recovery program in cardiac surgery. She also actively supports nurse managers and staff nurses in research initiatives, which has led to numerous publications in various nursing journals on topics ranging from patient perceptions of call lights and cardiac tamponade to chest tube clotting and infection rates from ECG leads.
- Member, American Association of Critical-Care Nurses (AACN)
- Member, Association Organization of Nurse Executives (AONE)
- Past Member, American Association of Heart Failure Nurses (AHF)
- Past Member, United Way of Greater Cleveland Generation Next Campaign
- Past Cabinet Member, United Way Health Care Campaign
Honors & Awards
- Nurse of the Year – Maria and Sam Miller Professional Excellence Award, Cleveland Clinic, 2015
- Abbie Porter Leadership Nursing Excellence Award, Cleveland Clinic, 2015
- Sones-Favalora Award for Nursing Collaboration, Cleveland Clinic Heart & Vascular Institute, 2015
- Excellence in Volunteerism, United Way of Summit County, 2011
- Nominee, Abbie Porter Leadership Award, Cleveland Clinic, 2010
- First Place Poster Presentation Winner, Ohio Association of Healthcare Quality, 2010
- Cardiothoracic Surgery Employee of the Year Award, Cleveland Clinic, 2001
- Marilyn Tetonis Nursing Unit Excellence Award, Cleveland Clinic, 2001
Through Pengel’s leadership, Cleveland Clinic’s cardiothoracic intensive care units were identified in 2013 as one of six centers nationally for sustained improvement in eliminating central line-associated blood stream infections by the Department of Health and Human Services. Additionally, three intensive care nursing units have received the AACN’s Beacon Award.