Summary
Sheila A. Miller, DNP, MBA, RN, NEA-BC, is Associate Chief Nursing Officer (ACNO) of Ambulatory Services and Care Management for Cleveland Clinic. Dr. Miller leads, coordinates and directs nursing services for Cleveland Clinic’s ambulatory care, utilization and care management, home health and hospice settings. A global healthcare leader, she offers more than 40 years of experience with expertise in quality patient care strategies, healthcare operations, team management and more. Most recently, Dr. Miller led nursing strategy and practice as Chief Nursing Officer (CNO) at Cleveland Clinic London. Among her many accomplishments, she facilitated the addition of new clinical services with double-digit volume growth, decreased vacancies by more than 15%, and led the organization to its first Pathway to Excellence® designation by the American Nurses Credentialing Center (ANCC). Additionally, her team earned a finalist spot for Nursing Team of the Year and Cleveland Clinic London was awarded Hospital of the Year in the 2025 LaingBuisson Awards.
Since 2009, Dr. Miller has served in executive leadership positions for Cleveland Clinic. In addition to Cleveland Clinic London, she has held the chief nurse role at Huron Hospital and South Pointe Hospital, as well as interim support at Union Hospital. For a duration of her time at South Pointe, she also served as Chief Operating Officer. She was Cleveland Clinic’s ACNO of Nursing Quality and Practice and Health System CNO at Akron General Health System, where she led nursing practice for the main and critical access hospitals, offsite emergency departments, surgery center and ambulatory sites. Dr. Miller began her nursing career in 1984 as a staff nurse at Lakewood Hospital. She also worked at Cleveland Clinic main campus, Cuyahoga Falls General Hospital and Akron General Medical Center. She is a recipient of the Hann Award for Excellence and Administration from Case Western Reserve University, the Cleveland Clinic Nursing Excellence Lifetime Achievement Award, and the Business Leader of Excellence Award from the Warrensville Area Chamber of Commerce. Dr. Miller holds nurse executive advanced certification, a Doctor of Nursing Practice degree, and master’s degrees in nursing and business administration. She often volunteers for community organizations that aim to improve health and education.
Education
- DNP, Chamberlain University, College of Nursing, Downers Grove, Illinois, 2016
- MSN / MBA, Case Western Reserve University, Frances Payne Bolton School of Nursing and Weatherhead School of Management, Cleveland, Ohio, 1993
- ADN, Cuyahoga Community College, Cleveland, Ohio, 1984
Certifications
- Board Certified Nurse Executive Advanced (NEA-BC), American Nurses Credentialing Center
Cleveland Clinic
9500 Euclid Avenue / NA4
Cleveland, Ohio 44195
330.904.3395
millers23@ccf.org
Leadership
A trusted and respected leader, Dr. Miller is committed to providing superior care to patients and communities through a supportive nursing environment. She takes great pride in helping healthcare organizations succeed by engaging teams and creating systems and processes that make a difference. She excels at developing leaders, fostering relationships, recognizing caregivers and building teams. Under her steadfast leadership, South Pointe garnered certification as a Primary Stroke Center by The Joint Commission, became the second hospital in Ohio to earn ANCC Pathway to Excellence® recognition and earned ANCC Magnet® designation. She also led Akron General to Magnet re-designation and Cleveland Clinic London to Pathway recognition when only nine U.K. hospitals held the accolade. Dr. Miller has a proven track record for improving quality measures and patient and caregiver satisfaction. She has enhanced the professional status of nursing through initiatives such as standardization of policies and procedures, professional practice model development, implementation of evidence-based practice and shared decision-making.
Clinical Practice & Teaching
Dr. Miller’s clinical specialties span the areas of critical care, medical-surgical and psychiatric nursing.
Teaching
Since her foray into nursing leadership, Dr. Miller has advised and educated current and upcoming leaders in nursing. She served as a mentor within Cleveland Clinic’s accelerated CNO program and developed a pilot for nurse manager onboarding that now serves as the foundation for the process across the organization. She has acted as a preceptor for graduate nursing students and was the first Executive in Residence to teach graduate nursing courses at Cleveland State University in Cleveland. She most recently served as a faculty member within the doctoral program where she taught courses in nursing leadership.
Research & Publications
Dr. Miller is an avid public speaker and presenter. Throughout her career she has given many presentations on topics such as performance improvements, nursing peer reviews and processes, and psychiatric nursing care. Her individual research has covered specific methods to improve empowerment via speaking up, effects of education on staff knowledge and attitude toward patients with borderline personality disorders, and more.
Professional Involvement
- Lead Appraiser, ANCC Pathway to Excellence Program
- Member, American Organization for Nursing Leadership
- Editorial Board Member, Cleveland Clinic Notable Nursing
- Member, Sigma Theta Tau International
Honors & Awards
- Nursing Team of the Year Finalist, The LaingBuisson Awards, 2025
- Business Leader of Excellence Award, Warrensville Area Chamber of Commerce, 2018
- Lifetime Achievement Award, Cleveland Clinic Nursing Institute, 2018
- Platinum Award, Nurse Leader Rounding, Cleveland Clinic Nursing Institute, 2013
- Caregiver Excellence Award, Patient Experience, Huron Hospital, 2011
- First Place Presentation Recognition, Ohio Organization of Nurse Executives, 2009
- Gold Level President’s Award for Quality, MRSA Surveillance, South Pointe Hospital, 2008
- Gold Level President’s Award for Quality, Core Measures, South Pointe Hospital, 2007
- Hann Award for Excellence and Administration, Case Western Reserve University’s Frances Payne Bolton School of Nursing, 1993
