Overall Rating

Overall Rating

Overall Hospital Rating

 ACMC Rate 36

% 9 & 10

This is a summary question at the end of the HCAHPS survey asking patients to rate the hospital on a scale of 0-10, 0 being worst and 10 being best. On this chart we display the percentage of patients providing a 9 or 10 rating. 

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS).  These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS).  Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

 ACMC Rec 36

% Yes Definitely

A second summary question asks patients if they would recommend the hospital to friends and family using this scale:
Definitely Yes | Probably Yes | Probably No | Definitely No

Results are displayed as the percent of patients responding ‘Definitely Yes.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS).  These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS).  Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).
Communication

Communication

Nurse Communication

 ACMC Nurse 36

% Always

These results represent feedback from three separate survey questions asking patients how often nurses:

  • Treated them with Courtesy and Respect
  • Listened Carefully to them
  • Explained things in a way they could understand

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

Doctor Communication

 ACMC Doc 36

% Always

These results represent feedback from three separate survey questions asking patients how often doctors:

  • Treated them with Courtesy and Respect
  • Listened Carefully to them
  • Explained things in a way they could understand

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

Medication Communication

 ACMC Med 36

% Always

These results represent feedback from two separate survey questions asking patients about new medications given to them during their hospital stay:

  • Purpose for new medications explained
  • Side effects described

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

Discharge Process

 ACMC DC 36

% Yes

These results represent feedback from two separate survey questions asking patients about the discharge process:

  • Staff verified patient will have help needed after leaving the hospital
  • Patient received written instructions regarding symptoms or health problems to monitor after leaving the hospital

Results are grouped into one composite score based on the percent of patients responding ‘Yes.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

Care Transition

 ACMC CT 36

% Strongly Agree

These results represent feedback from three separate survey questions asking patients if they strongly agree that:

  • Staff took patient and family or caregiver preferences into account in deciding what patient health care needs would be when they left
  • They had good understanding of the things they were responsible for in managing their health
  • They clearly understood the purpose for taking each of their medications

Results are grouped into one composite score based on the percent of patients responding ‘Strongly Agree.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).
Pain Management

Pain Management

Pain Management

 ACMC Pain 36

% Always

These results represent feedback from two separate survey questions asking patients about pain management while in the hospital:

  • How often was your pain well controlled?
  • How often did the hospital staff do everything they could to help you with your pain?

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).
Environment

Environment

Cleanliness

 ACMC Clean 36

% Always

These results represent patient feedback about the cleanliness of their room and bathroom throughout their stay. Results are displayed as the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).

Quiet at Night

 ACMC Quiet 36

% Always

These results represent patient feedback about noise levels at night throughout their stay. Results are displayed as the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).
Responsiveness

Responsiveness

Staff Responsiveness

 ACMC Resp 36

% Always

These results represent feedback from two separate survey questions asking patients about help they needed during their stay:

  • Getting help as soon as wanted after pressing the call button
  • Getting help as soon as wanted to use the restroom

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

  • Data labels represent patient discharges
  • * represents current ratings yet to be published by the Centers for Medicare and Medicaid Services (CMS). These ratings remain unadjusted for patient mix.
  • ** represents the most current publicly reported hospital rating by the Centers for Medicare and Medicaid Services (CMS). Hospital ratings published by CMS are adjusted for patient mix.
  • The national average rating is based from patients discharged from hospitals throughout the United States as published by the Centers for Medicare and Medicaid Services (CMS).